Vonage

FEBRUARY 13, 2017

In NewVoiceMedia’s White Paper, Serial Switchers Strike Again , we discovered that 70% of consumers are more loyal to a company when they provide excellent customer service, and 40% spend more. To learn more about excelling in sales and service, take a look at our selection of insight-packed white papers.

Analytics 133

Analytics Customer Service Customer Satisfaction Software 133

Integrity Solutions

APRIL 19, 2024

Even as technology becomes more integral and upfront in the process, people are still looking for that people-to-people experience. Selling has to be permission-based , which is why forging a connection is the most important part of a sales conversation. Maybe you share connections, went to the same school or are from the same area.

Sales 105

Sales Loyalty Communication Contact Center 105

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. “The investment we made in an IPMS, both in time and financially, has taken our technology to the next level.”

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

datastax

JUNE 27, 2019

The speed and velocity of data that will be generated with the adoption of 5G and the use of connected vehicles and devices means there will be dozens of new data points to manage. From connected cars to connected appliances, organizations of all sizes will have new data management needs. Handling the Influx of New Data.

Data 107

Data Management Competitive Advantage Connections 107

SaleMove

JULY 9, 2021

The Property and Casualty (P&C) insurance industry is being dramatically transformed by digital technologies that are shifting the customer relationship back to the carriers. Request Glia’s white paper to learn how you can Supercharge P&C Insurance Sales with the Digital Experience.

Insurance 52

Insurance Sales Abandon Rate Customer Centricity 52

Vonage

OCTOBER 2, 2017

As each network has developed, social media has moved into the working world, as a way to connect with customers and clients. You need to ensure you have the right technology to monitor social media engagement and the levels of staffing to deliver a service that’s efficient.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Vonage

SEPTEMBER 8, 2017

As each network has developed, social media has moved into the working world, as a way to connect with customers and clients. You need to ensure you have the right technology to monitor social media engagement and the levels of staffing to deliver a service that’s efficient. Social media becoming too time consuming.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Totango

MARCH 8, 2022

Participants can ask questions of the community, connect with peers or submit events for possible promotion. CSM Practice is a CS consulting firm that serves technology and services organizations. Content is delivered through an online community platform, podcasts and weekly calls. CSM Practice.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

datastax

FEBRUARY 19, 2019

4G boosted mobile internet latency so people could rapidly download movies on their phones and shop without glitches, but 5G promises to take things to the next level with network speeds that will ramp up IoT connectivity , allow for a wider range of services, and provide opportunities for new, disruptive business models.

Data 79

Data Strategy Management Wireless 79

CSM Magazine

JUNE 2, 2021

He is a specialist in strategic programme design, building technology solutions and new loyalty trends, such as card-linking, real-time data analytics and experiential loyalty, working across a wide range of sectors including financial services, retail, food and beverage, travel and FMCG.

Loyalty 52

Loyalty Travel Fashion CRM 52

Natalie Petouhof

AUGUST 15, 2022

“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. This is where “Systems of Listening,” and the technology to support them, come in.

Customer Experience 52

Customer Experience Self Service Contact Center Competitive Advantage 52

Avaya

OCTOBER 6, 2016

Fortunately, the technology industry is working hard to address these issues, and from the network side there are many lessons we can apply from the Internet and BYOD-ready networks. Take a look at this white paper , which offers a roadmap for implementing smart, multilevel security capabilities.

How To 83

How To Roadmap Video Technology 83

Customers That Stick

SEPTEMBER 18, 2014

It’s equally important to continually evolve their own loyalty programs to align with the changing behavioral trends and technology that Millennials engage with, to ensure that loyalty program members don’t leave as quickly as they were acquired. Millennials were raised with technology, and they identify with it. (

Loyalty Programs 133

Loyalty Programs Loyalty Social Media Study 133

datastax

MARCH 7, 2019

There’s a reason smart organizations are increasingly moving to graph databases : the modern technology delivers the scalability, performance, and agility today’s most powerful applications require. Enterprises can leverage deeply connected anomalies to reduce or eliminate fraudulent activity before the behavior spirals out of control.

Social Media 67

Social Media Retail Data Technology 67

Alliance by IFS

JUNE 2, 2015

Many service technicians are not equipped with the training, information, or technology to sell new service contracts, parts, or equipment in the field. If not, it may be time you evaluated your team, your technology, and your operational strategy. You can download the new white paper here.

Sales 50

Sales Multi-Channel Training Technology 50

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. White papers. Standardizing touchpoint procedures positions you to leverage technology to automate workflows supporting each touchpoint.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

Quadient

SEPTEMBER 28, 2020

Throughout the pandemic a broadband connection has been the only way for many of us to socialize, check on our loved ones, work and learn. . To prevent this negative customer experience scenario from repeating itself, telecom companies must transform their customer communications by embracing new technologies and channels. .

Customer Experience Management 52

Customer Experience Management Omni-Channel Self Service Customer Experience 52

AWS Machine Learning

MARCH 2, 2023

It’s often the case that you want to make sure that applications running inside a VPC have access only to specific S3 buckets and in many cases the connection must not traverse the internet to reach public endpoints. For Description , enter AWS White Paper documentation. Choose Next. Choose Next.

Travel 86

Travel Data Connections Groups 86

Uniphore

JANUARY 21, 2022

Advanced technology is making change possible. On the CX side, the technology has reached a level of maturity that allows for real-time interaction with actionable feedback based on patient and member emotion, sentiment and intent. In this way, technology can actually help “humanize” an often-impersonal dialogue.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

Avaya

APRIL 4, 2016

Avaya secure network infrastructure, based on the industry leading Fabric Connect technology, has stood the test of time against penetration tests administered by financial and government institutions. To learn more, visit us at the Avaya Technology Forum 2016 in Orlando or Dublin and see our security solutions in action.

Healthcare 47

Healthcare Hospitality Government Financial 47

datastax

MARCH 14, 2019

From these experiences, we’ve collected a set of three common pitfalls where teams frequently misstep when getting started with graph technology. To find the most likely supernodes in your graph database, you should use your analytics engine to look for the top 10 vertices with the most connections in your graph.

Analytics 98

Analytics Technology Data Video 98

Innovative CX

JANUARY 2, 2019

Read articles, white papers, books. Connect with CX professionals online. Utilize technology wisely. Put new technology to work, like chat bots and AI, within an established CX framework. Take a class (check out @Rutgers customer experience management programs). Sign up for a webinar. Appreciate.

Chatbots 40

Chatbots Customer Experience Policies Leadership 40

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. With our uncommon blend of expertise, we help you connect the dots in a way that is most beneficial for YOUR bank. Consistently Remarkable Service.

Banking 40

Banking CRM Loyalty Customer Centricity 40

inmoment

JUNE 17, 2019

Though companies lag behind in providing exceptional CX, there are simple ways to catch up and forge stronger customer connections. This discrepancy reveals an opportunity for businesses to engage more directly with customers — and through digital CX technology, this is possible to do at scale. Dismissing the Human Factor.

Trends 53

Trends Customer Experience Comparison Loyalty 53

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. Rapid strides in technology advancement have made Augmented Reality (AR) a part of our lives more than we believed a few years ago. Trend 8: Virtual Reality, Augmented Reality, and 3D Holograms. Here we dissect CX Trend No.8:

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Talkdesk

JULY 25, 2016

Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. ATAs are analog-to-digital converters that allow users to connect a standard phone to their computer or Internet connection for use with VoIP.

Call Center 40

Call Center Travel Connections Technology 40

RapportBoost

NOVEMBER 15, 2018

Two breakout talks, one led by John Pompei, Head of Player Experience Operations for Electronic Arts and one sponsored by telecommunications leader Vonage , outlined how to employ artificial intelligence, natural language processing and similar technologies to enhance the customer experience. . Train to the chat platform.

Training 71

Training Call Center Telecommunications Exercises 71

COPC

NOVEMBER 5, 2021

s clients encountered similar difficulties, including: Internet connectivity issues. Necessary data security updates in technology and WFH office requirements. We discuss these topics more in-depth in the white paper , The 2021 State of Contact Center Vendor Management. Did you know COPC Inc.

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

COPC

OCTOBER 13, 2021

To learn more about these priorities, check out our white paper , The 2021 State of Contact Center Vendor Management. Things to consider when incorporating official WFH best practices, processes, operational guides and technology include: Data security. Optimizing virtual management and supplier business planning. Recruiting.

Contact Center 52

Contact Center Call Center Training Management 52

North Highland

MAY 28, 2019

Along with enabling technology and tools, organizations must focus on building the internal skillsets and capabilities needed not just to imagine – but deliver – an intentional and differentiated customer experience. .

Chief Customer Officer 40

Chief Customer Officer Conference Banking Employee Experience 40

Avaya

JANUARY 26, 2018

The greatest threat to reputability, revenue and customer experience is the thought that your technology is “good enough” to meet current needs. To complete a thorough review of your current MiFID II processes, connect with Avaya. To complete a thorough review of your current MiFID II processes, connect with Avaya.

Financial 51

Financial Contact Center Call Recording Communication 51

West Monroe

MAY 5, 2017

Another topic that we discussed was around M&A and how to navigate through the challenges associated with bringing organizations together, both from a technology and operations standpoint. Integration of new technology with legacy systems. How to create agility in financial services.

Banking 40

Banking Conference CRM Financial 40

ENGAGE.cx

JUNE 19, 2015

Brand disciples want to connect with your business in a real and authentic way, and companies must overcome any and all obstacles to do so. Social, mobile, analytics and cloud technology are among the trends driving the expectations of today’s customers.

Touchpoint 40

Touchpoint Innovation Financial Meeting 40

Tricia Morris

OCTOBER 22, 2015

When employees feel connected by and have the information and knowledge they need to immediately learn or begin doing their job, a higher level of engagement is set from the start. Employee uncertainty centered around three top items: (1) commitment to valuing employees, (2) benefits and compensation and (3) global information.

Self Service 40

Self Service Employee Engagement Culture Knowledge Base 40

CSM Magazine

SEPTEMBER 28, 2015

This session will review how Meineke leverages Consumer Management technology to deliver personalized engagements and enhanced experiences focused on motivating desired customer behaviors. These networking sessions enable brand marketers to connect with others who are facing similar challenges and opportunities. “We

Engagement 40

Engagement Customer Experience Case Study Loyalty 40

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. This means allowing customers to connect via live chat, chatbot, email, social media, SMS, and knowledge base. Personalized .

Customer Experience 229

Customer Experience Omni-Channel Chatbots Social Media 229