MiaRec

APRIL 25, 2023

Our joint solution has helped many contact centers gather tailored insights to transform their contact center workflows. Learn how you can use these insights to lead business decisions, improve agent workflows, automate quality management processes, and more.

Call Recording 52

Call Recording Analytics Contact Center Workflow Contact Center 52

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

DECEMBER 9, 2020

With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

NOVEMBER 3, 2020

Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service. Advances in field service technology.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. For the most part, organizations are still devising their exact strategies for leveraging artificial intelligence. AI will empower self-service platforms to better handle simple, transactional matters.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40

Talkdesk

OCTOBER 24, 2017

These real-time analytics can make the difference in how effectively your contact center operates, but there has to be a strategy in place to respond to those incidents as they occur. These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

APRIL 18, 2023

Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow. You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Call Center Management Gamification 52