ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

Customer Service 70

Customer Service Loyalty Programs Loyalty Tips 70

Talkdesk

MAY 28, 2020

Extending Virtual Private Network (VPN) connections throughout an organization became a common tactic employed by many companies to enable remote agents during the coronavirus (COVID-19) crisis. With so many customers relying on voice calls for urgent or sensitive problems, it’s important to re-examine using VPN to connect to telephony.

Comparison 79

Comparison Contact Center Connections Communication 79

Clarivate

JANUARY 30, 2023

In a new white paper from Clarivate , Don’t let standards slip: How to prioritize your efforts when everything is essential, the European Telecommunications Standards Institute (ETSI) database showed that 36% of declared SEPs – 144,000 – were declared within the past two years.

Telecommunications 52

Telecommunications Automotive Policies Healthcare 52

ijgolding

JULY 24, 2018

‘Culture by design’, a white paper by Pelorus Jack and prominent academics from Cranfield School of Management , explores how to connect organisations with their customers to create a consistent, world-class customer experience that leads to sustained commercial success.

Culture 123

Culture Customer Experience Management Employee Engagement 123

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Free Download: Customer Engagement 2020 White Paper.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Kayako

MAY 13, 2022

White papers. A portal that connects to internal and public-facing knowledge bases. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Other content sources include: FAQ sections. Blog posts. User guides. How-to guides. Terms and conditions.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Integrity Solutions

APRIL 19, 2024

Selling has to be permission-based , which is why forging a connection is the most important part of a sales conversation. Maybe you share connections, went to the same school or are from the same area. But you can’t just mention where they went to college or their hometown and assume you’ve made a connection.

Sales 99

Sales Loyalty Communication Contact Center 99

Vonage

FEBRUARY 13, 2017

In NewVoiceMedia’s White Paper, Serial Switchers Strike Again , we discovered that 70% of consumers are more loyal to a company when they provide excellent customer service, and 40% spend more. To learn more about excelling in sales and service, take a look at our selection of insight-packed white papers.

Analytics 133

Analytics Customer Service Customer Satisfaction Software 133

Vonage

JUNE 23, 2017

But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. Memes to explain the connected customer. If it was good, it might prompt a customer to pick up the phone or email an inquiry. Customers can post comments and interact.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Mobile vs desktop retention.

Customer Journeys 209

Customer Journeys Social Media B2C Omni-Channel 209

CSM Magazine

SEPTEMBER 15, 2021

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers.

Retail 52

Retail Report Banking Tips 52

Customer Experience Insight

DECEMBER 3, 2020

Try to send emails weekly with valuable content – such as bullet-pointed tips on how to get more life out of your products or value out of your service, a research-based white paper on industry trends or sometimes more informal content like a list of motivational quotes. Connect personally. Meet more people.

Customer Experience Professionals 52

Customer Experience Professionals Social Media Customer Retention Tips 52

Vonage

MARCH 26, 2018

This energy is productive and contagious, strips away barriers to connecting with customers and fosters emotive interactions that drive customer experience. Also, be sure to check out our latest white paper, 3 Key Customer Service Trends for 2018 , the definitive guide for how to win at CX this year.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. Many executives are interested in improving and understanding customer experience. They want to know how to increase loyalty and revenue and all that good stuff.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

Grade.us

AUGUST 25, 2020

Yet the LinkedIn connection request message is misused so frequently that it’s developed a negative connotation in the world of professional networking. Most people on LinkedIn have a connection problem. Many don’t know how to build strong connections with others on LinkedIn. Self-serving connections.

Connections 54

Connections Resources eBook Social Media 54

datastax

JUNE 27, 2019

The speed and velocity of data that will be generated with the adoption of 5G and the use of connected vehicles and devices means there will be dozens of new data points to manage. From connected cars to connected appliances, organizations of all sizes will have new data management needs. READ NOW.

Data 107

Data Management Competitive Advantage Connections 107

SaleMove

JULY 9, 2021

Driven by the convenience of online shopping, insurance companies are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. “To Putting customers and agents at the center of P&C insurance sales processes is within reach.

Insurance 52

Insurance Sales Abandon Rate Customer Centricity 52

Andrew Mcfarland

SEPTEMBER 23, 2022

In addition, webinars, white papers, and video content are essential for establishing credibility. The process starts with connecting with a buyer. As the two parties build trust and rapport, the conversation progresses, and clear connections compel the buyer to take action.

Competitive Advantage 48

Competitive Advantage Touchpoint Meeting Sales 48

Vonage

OCTOBER 2, 2017

As each network has developed, social media has moved into the working world, as a way to connect with customers and clients. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. Customers expect the opening hours to reflect the nature of the network.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Vonage

SEPTEMBER 8, 2017

As each network has developed, social media has moved into the working world, as a way to connect with customers and clients. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. In the early days of social media, it was primarily a way to talk to family and friends.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Oracle

MARCH 22, 2021

B2B marketers connect through education and logic; B2C marketers connect via emotion and simplicity. Developing deep educational resources like blog posts, white papers, eBooks, and videos showcasing the capabilities, results, and even limitations of products and services can be pivotal in converting skeptics.

B2C 85

B2C B2B Marketing eBook 85

Totango

MARCH 8, 2022

Participants can ask questions of the community, connect with peers or submit events for possible promotion. They are affiliated with the Customer Success Association, a membership organization dedicated to providing information about the CS profession and helping CS professionals connect. CSM Practice.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. Is this the right time for your team to make strategic investments in new ways of working?

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Customer Bliss

FEBRUARY 9, 2017

This article pulls from a B2B digital trends report via EConsultancy and a Avanade/Sitecore white paper. I’d love to help you draw the connection in your own organization and get your own customer-driven growth engine humming. Here’s some new research on the ties between good CX and revenue growth.

B2B 100

B2B Report Financial Customer Satisfaction 100

CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. If your clients feel connected to and valued by your business, they’re more likely to stay loyal and in return, spend more. About the Author.

Customer Journeys 64

Customer Journeys Loyalty Omni-Channel Consumers 64

ijgolding

APRIL 25, 2017

In truth, I could have written a 500,000 word white paper listing hundreds of similar examples that I have personally experienced in the past and continue to experience on a regular basis. Even if I have to pay an additional fee to use Wi-Fi, I am not too concerned, as long as I am able to connect to the web.

Airlines 164

Airlines Hotels Customer Experience Connections 164

CSM Magazine

SEPTEMBER 11, 2019

Guest speaker is Claire Rowland , author of Designing Connected Products: UX for the Consumer Internet of Things. . Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Join Localz first Innovation Breakfast! Hear them discuss: ? Today’s in-field challenges. ?

Innovation 45

Innovation Customer Satisfaction Consumers Communication 45

datastax

NOVEMBER 20, 2018

Data stored in a graph database can be thought of as “pre joined” because all the connections between entities are laid out ahead of time. Examples include fraud detection, network analysis, and web connectivity (Google’s founder Larry Page famously created the PageRank algorithm based on graph connectivity).

System 98

System Connections Data Tools 98

CSM Magazine

JUNE 2, 2021

As the loyalty industry reinvents itself after the shock of Covid, Tom’s focus will be on helping clients navigate the big emerging loyalty trends and the move towards experiential benefits and emotional connection over points-based programmes.

Loyalty 52

Loyalty Travel Fashion CRM 52

datastax

FEBRUARY 19, 2019

4G boosted mobile internet latency so people could rapidly download movies on their phones and shop without glitches, but 5G promises to take things to the next level with network speeds that will ramp up IoT connectivity , allow for a wider range of services, and provide opportunities for new, disruptive business models. READ NOW.

Data 79

Data Strategy Management Wireless 79

AWS Machine Learning

MARCH 2, 2023

It’s often the case that you want to make sure that applications running inside a VPC have access only to specific S3 buckets and in many cases the connection must not traverse the internet to reach public endpoints. For Description , enter AWS White Paper documentation. Choose Next. Choose Next.

Travel 90

Travel Data Connections Groups 90

Strativity

NOVEMBER 19, 2019

That’s why we partnered with Medallia for a webinar on how companies can connect EX + CX to achieve greater business impact. The post [Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact appeared first on Strativity. Best practices for integrating EX and CX. Lessons learned from CX leaders.

Connections 40

Connections Company Industry Engagement 40

inmoment

AUGUST 4, 2020

More importantly, it will foster connections between employees, create grassroots support for the initiative, and help drive a customer-centric culture. With that in mind, practitioners should strive to fold white papers, training guides, videos, and other useful tools into the branding process.

B2B 52

B2B Brands Exercises Video 52

Hallmark Business Connections

AUGUST 11, 2021

For further insights, look to your top-performing online content for that target audience — whether it be a white paper, blog, case study, or offer — to inform what your direct mail message might be. Digital content isn’t going anywhere, but it may not be the most effective way to make a memorable connection with your audience.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

SuiteCX

APRIL 19, 2016

Buyers are digitally connected. They are socially connected. are most important to them, what information they need to understand your solution and how they would like to get that information (webinar, white paper, talk with other clients, chat on line, see a video, etc.). What is most important to the buyer?

Customer Journeys 100

Customer Journeys Sales Case Study Social Media 100

Avaya

OCTOBER 6, 2016

Take a look at this white paper , which offers a roadmap for implementing smart, multilevel security capabilities. The post How to Make the Most of IoT While Minimizing Security Risks appeared first on Avaya Connected Blog.

How To 83

How To Roadmap Video Technology 83