InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

GlowTouch

MARCH 1, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? The Luxury of Entertainment & Convenience.

Connections 52

Connections Consumers Entertainment Travel 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

West Monroe

SEPTEMBER 1, 2021

Technology and people don’t often see eye to eye. This is often a result of healthcare providers failing to factor in the human element when implementing new technology. This goal requires more than simply layering on technology. A seamless user experience is important because customers are setting expectations.

User Experience 52

User Experience Technology Healthcare ROI 52

NICE inContact

JUNE 28, 2019

Wouldn’t it be great if there was one single, relatively simple thing brands could do to motivate customers to stay loyal and spend more over the long-term? There is a way that brands can encourage loyalty with demonstrable results: Make customers feel good — again and again. What does that mean for customers?

Self Service 168

Self Service Contact Center Entertainment Call Center 168

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

Oracle

MARCH 1, 2021

In celebration of Women’s History Month, we’re highlighting some of the top female pioneers in customer experience (CX). Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Well, here it is!!

Technology 81

Technology Advertising Customer Experience Professionals Innovation 81

CSM Magazine

APRIL 4, 2024

This sector has experienced an amazing transformation over time, driven by shifting consumer demands and technology advancements. Client relations history in casinos shows an ongoing relationship between technology and tradition, from the earliest days of online services to the current focus on in-person encounters.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

Storyminers

JUNE 3, 2022

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. Steve Haeckel (the guy who taught me systems thinking applied to enterprise design) introduced me to Lou Carbone (the guy who helped me fall in love with customer experience). We’ve updated it for 2017.

Trends 147

Trends Customer Experience Wireless Entertainment 147

Blake Morgan

MAY 29, 2023

A willingness to go above and beyond to put customers first—and the investments to back it up. With its five-star service and excellent amenities, Emirates goes against airline industry trends to invest in customers and provide an impeccable experience. There’s a reason customers flock to Emirates flights. 4) Details matter.

Airlines 59

Airlines Strategy Customer Experience Entertainment 59

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional. It could be the difference between a retained customer and a lost one.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Walmart and KFC use facial recognition technology. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. Even my phone password is my face. But is it creepy ?

Technology 118

Technology Analysis Software Study 118

West Monroe

SEPTEMBER 1, 2021

Technology and people don’t often see eye to eye. This is often a result of healthcare providers failing to factor in the human element when implementing new technology. This goal requires more than simply layering on technology. A seamless user experience is important because customers are setting expectations.

User Experience 40

User Experience Technology Healthcare ROI 40

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below.

Connections 80

Connections Conference Loyalty Survey 80

CSM Magazine

JUNE 7, 2023

a leading global customer experience company, today announced they were chosen as the customer support provider for MSG+, a new state-of-the-art streaming service from MSG Networks set to launch this summer. Harte Hanks, Inc. For more information, visit hartehanks.com.

Sports 52

Sports Entertainment Multi-Channel Social Media 52

Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event. To further highlight the benefits of adopting the latest EnterpriseOne 9.2 To further highlight the benefits of adopting the latest EnterpriseOne 9.2

Innovation 52

Innovation Engagement Conference Entertainment 52

TechSee

APRIL 28, 2020

household currently contains 11 connected devices , and as that number grows in the coming years, driven largely by the rollout of 5G, the challenge for enterprises is twofold. For the ultimate CX, enterprises are actively seeking to implement technologies that create truly seamless and unified digital experiences for their customers.

Customer Journeys 124

Customer Journeys Multi-Channel Strategy Omni-Channel 124

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. With the advent of digital technology and social media, customer expectations are higher than ever. Businesses must navigate these waters carefully to build a loyal customer base.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For Gen Z, technology isn’t a tool for productivity, rather it’s a door to empathy.

Entertainment 40

Entertainment Social Media Study Online Experience 40

CSM Magazine

FEBRUARY 28, 2024

The journey of online dating is a fascinating story of transformation, from a whispered concept shrouded in stigma to a widely accepted and embraced means of finding love and connection. In the digital age, the quest for companionship has evolved dramatically, reflecting changes in social norms, technology, and cultural acceptance.

Entertainment 52

Entertainment Social Media Culture Technology 52

SurveySparrow

SEPTEMBER 5, 2023

Why do customers choose one brand over another? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience. This is why focusing on customer experience in the automotive industry is a big deal. What is Automotive Customer Experience?

Automotive 52

Automotive Trends Strategy Customer Experience 52

Blake Morgan

DECEMBER 2, 2022

In a world where technology seems to be the driving force behind every customer experience, a growing branch of the experience economy is doing something radical: banning cell phones. The move towards tech-free experiences may seem unorthodox, but it resonates with a growing number of customers. Instead, it’s all in the details.

Brands 105

Brands Social Media Transportation Entertainment 105

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Connecting Objects, Homes and Cities.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

Uniphore

JUNE 22, 2021

You listen to your customers on social media. Do you listen to your customer service employees? So, we had to make their rants more entertaining. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Well, at least, we tried. Check it out!

Call Center 219

Call Center Self Service Social Media Contact Center 219

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services.

How To 52

How To Transportation System Automotive 52

SurveySensum

MARCH 17, 2023

The automotive industry has recognized the importance of offering a seamless customer experience and is evolving by adopting new customer experience trends. Accenture’s recent study stated that 92% of dealers believe that customer experience will play an integral role in future growth.

Automotive 52

Automotive Trends Industry Customer Experience 52

Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Natalie Petouhof

AUGUST 31, 2022

In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing on company-centric business strategies to creating employee and customer-centric experiences. She also discussed the importance of customer feedback and how Amazon has used it to thrive.

Entertainment 52

Entertainment Consulting Conference Customer Centricity 52

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Featured entertainment. Unified CX Platform Helps Drive Connected Data, Intelligence, and Experience. Learn More.

Technology 53

Technology Entertainment Innovation Conference 53

Optimove

NOVEMBER 15, 2022

Born between 1997 and 2012 and raised alongside Internet technology since the very beginning of their lives – they hold in their hands (literally, ninety-eight percent own a smartphone) an estimated annual purchasing power of $143 billion. Gen Z today comprises around one-third of the world’s population. Tip #1: Make it personal. Even better?

Tips 105

Tips Gamification Engagement Marketing 105

Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it. Immediate Response : Social media allows for real-time communication.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Convenience is defined by your customer. Customer perception is your brand.

Customer Experience 162

Customer Experience Self Service How To Banking 162

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. And it’s a two-way street.

Healthcare 130

Healthcare Video Banking Contact Center 130

Lithium

FEBRUARY 28, 2023

It’s not hard to find media covering the topic of virtual worlds, they are real, they exist now, and yet there is so much we have yet to see as far as technological developments in this area. Metaverses are narrative driven and hosted for connection between people, groups, and organizations.

Social Media 93

Social Media Gamification Fashion Entertainment 93

Chadwick Martin Bailey

OCTOBER 26, 2020

Better internet access is competing with toilet paper now in that upper left-hand quadrant of Foggville: And this brings me to 5G technologies , the fifth generation technology standard for broadband cellular networks and the successor to 4G LTE.* My kids rely on fast internet service with low latency for social connections.

Video 124

Video Entertainment Technology Connections 124

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 100

Innovation Resources Entertainment Sports 100