InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Consumers crave customized content – and they also want to be heard.

Entertainment 40

Entertainment Social Media Report Industry 40

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. The concert examples are not unlike two companies competing for a customer’s business. You don’t need outgoing employees wearing loud Hawaiian shirts for a customer to experience your brand. Connect with Shep on LinkedIn. Both are talented beyond words.

Customer Experience 81

Customer Experience Entertainment Customer Service Training Connections 81

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. Perhaps it was a person who was helpful, knowledgeable, and friendly, which, by the way, are the three experiences customers say are most likely to get them to come back, according to our 2024 CX research (sponsored by RingCentral ).

Entertainment 85

Entertainment Sports Customer Service Training Training 85

GlowTouch

MARCH 1, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? The Luxury of Entertainment & Convenience.

Connections 52

Connections Consumers Entertainment Travel 52

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. By responding to over 95% of negative reviews, their company guarantees that customer concerns are not just heard but addressed; the art of engaged, active listening.

Hospitality 260

Hospitality Call Center Retail NPS 260

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional. It could be the difference between a retained customer and a lost one.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Blake Morgan

MAY 29, 2023

A willingness to go above and beyond to put customers first—and the investments to back it up. With its five-star service and excellent amenities, Emirates goes against airline industry trends to invest in customers and provide an impeccable experience. There’s a reason customers flock to Emirates flights. 4) Details matter.

Airlines 59

Airlines Strategy Customer Experience Entertainment 59

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below.

Connections 80

Connections Conference Loyalty Survey 80

CSM Magazine

APRIL 4, 2024

Having exceptional customer service becomes essential for casinos in the highly lucrative gaming sector. For online casinos to be successful, providing excellent customer service is a must. Provide prompt, courteous, and efficient customer service to set your company apart in this competitive environment.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

Horizon CX

APRIL 3, 2023

You know you’re in for a lame and frustrating customer service experience when the recorded voice says to you, “Please listen carefully as many of our options have changed.” Or how about when the “music” is interrupted by another automated voice informing you that your business is important but that agents are busy helping other customers?

Contact Center 130

Contact Center Call Center Entertainment System 130

West Monroe

FEBRUARY 13, 2024

Under Don’s leadership, Satisfi Labs has seen significant growth in the sports, entertainment, and tourism sectors, receiving investment from Google, MLB, and Red Light Management. However, as fans seek more personalized connections with their favorite brands, technology plays a crucial role.

Sports 98

Sports Tourism Entertainment Technology 98

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., Retail Customer Experience) Sweetwater Sound Inc.,

Customer Service 108

Customer Service Entertainment ROI Retail 108

Storyminers

JUNE 3, 2022

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. Steve Haeckel (the guy who taught me systems thinking applied to enterprise design) introduced me to Lou Carbone (the guy who helped me fall in love with customer experience). We’ve updated it for 2017.

Trends 147

Trends Customer Experience Wireless Entertainment 147

Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event. To further highlight the benefits of adopting the latest EnterpriseOne 9.2 To further highlight the benefits of adopting the latest EnterpriseOne 9.2

Innovation 52

Innovation Engagement Conference Entertainment 52

ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. You call the customer service hotline. A pleasant customer support agent picks up the phone and enthusiastically greets you, ready to help resolve your problem or answer your question. It’s the same in business. But that’s not the opening.

Customer Service 119

Customer Service Customer Experience Entertainment Wait Times 119

Blake Morgan

OCTOBER 31, 2023

                            Picture this: You’re a customer experience or business leader gearing up to present a game-changing proposal to the CFO and executive leadership for your customer experience program. Speak from the heart and connect on a human level.

Customer Experience 52

Customer Experience Transportation Entertainment Leadership 52

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation.

Engagement 52

Engagement Entertainment Video Analytics 52

Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it. Immediate Response : Social media allows for real-time communication.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? Or worse, they invest in the latest platforms and systems in the hope that using technology to understand customers will help them with their knowledge void. BigData #Analysis #Customer #CustomerUnderstanding Click To Tweet. Is this your case?

Technology 194

Technology Analysis Data Consumers 194

ShepHyken

JUNE 20, 2023

territories, such as Puerto Rico. From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. There is the soft-skill side of customer service, being friendly and empathetic.

Customer Service 67

Customer Service Customer Service Training Travel Entertainment 67

Wired and Dangerous

NOVEMBER 26, 2018

Customers love service people with a positive attitude! Generation Y customers (Millennials) who are an increasingly powerful group of customers are on the prowl for great personal experiences. Making a strong personal connection is a key for attracting and retaining these folks.

Social Media 117

Social Media Entertainment Hospitality Travel 117

CSM Magazine

AUGUST 8, 2023

Many are now choosing to buy TikTok likes in the USA to enhance their audience engagement, foster genuine connections, and elevate customer satisfaction. So, in this article, we’ll delve into six robust strategies that can help businesses nurture enduring customer loyalty on TikTok. Let’s dive right in!

Customer Satisfaction 52

Customer Satisfaction Advertising Entertainment Social Media 52

TechSee

APRIL 28, 2020

household currently contains 11 connected devices , and as that number grows in the coming years, driven largely by the rollout of 5G, the challenge for enterprises is twofold. For the ultimate CX, enterprises are actively seeking to implement technologies that create truly seamless and unified digital experiences for their customers.

Customer Journeys 124

Customer Journeys Multi-Channel Strategy Omni-Channel 124

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

Entertainment 86

Entertainment Data Video Resources 86

ThriveableBiz

NOVEMBER 13, 2023

Marketing has to connect with people on a range of emotions. Your content & ad campaigns are just like any entertainment brand. Looking for the best way to connect with people, at their emotional and lifestyle touchpoints? It’s just the same when you’re in the business of entertaining people.

Marketing 52

Marketing Entertainment Social Media Course 52

SurveySparrow

SEPTEMBER 5, 2023

Why do customers choose one brand over another? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience. This is why focusing on customer experience in the automotive industry is a big deal. What is Automotive Customer Experience?

Automotive 52

Automotive Trends Strategy Customer Experience 52

Beyond Philosophy

JUNE 25, 2020

Customer Memories are a fascinating subject. In many ways, they are what your Customer Experience is, at least from the customers’ perspective, which we also discussed on a recent podcast. They are certainly the most critical element of your customer loyalty. Map your customers’ “fishing nets.”

Management 189

Management Insurance Net Promoter Score Connections 189

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services.

How To 52

How To Transportation System Automotive 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We We are excited to launch LangChain integration.

Customer Experience 106

Customer Experience Sports Travel User Experience 106

Uniphore

JUNE 22, 2021

You listen to your customers on social media. Do you listen to your customer service employees? So, we had to make their rants more entertaining. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Well, at least, we tried. Check it out!

Call Center 219

Call Center Self Service Social Media Contact Center 219

Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

C3Centricity

JULY 8, 2020

What makes a website great for your customers? What makes a website great for your potential customers? One that encourages current and potential customers to both see and engage with your content. It is “The 7 essentials of Customer Centric Websites.” 9 Essentials of a Customer Centric Website.

Engagement 207

Engagement Entertainment Customer Centricity Social Media 207

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. Retail Customer Experience) Sweetwater Sound Inc., Retail Customer Experience) Sweetwater Sound Inc.,

Customer Service 62

Customer Service Entertainment ROI Retail 62

inmoment

SEPTEMBER 19, 2019

Guests seek much more than a transaction; they’re after an emotional connection that creates a memorable experience. His novel, impassioned approach to customer experience implementation changed the face of the rental car industry, in which he found award-winning ways to connect customers and companies.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

C3Centricity

NOVEMBER 4, 2019

However, even today, with the creation of inbound marketing strategies, they are still irritating their customers with spammy emails, intrusive popups and over-complicated cookies, that gather far more information than most organisations will ever need or use. They were the ones that moved to customer centricity. Customer Centricity.

Customer Centricity 149

Customer Centricity Brands Advertising Consumers 149