TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CloudCherry

JULY 25, 2018

The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. Optimizing technology. Likelihood to use leading-edge technology solutions.

Technology 170

Technology Brands Customer Experience Omni-Channel 170

Qualtrics

DECEMBER 9, 2020

Other than patient satisfaction surveys , the healthcare industry hasn’t always been known for focusing on patient experience. But growing healthcare consumerism has highlighted the need for healthcare systems to ignite a strong patient experience culture – which naturally results in better business outcomes.

Culture 52

Culture Healthcare Leadership Effort Score 52

Qualtrics

AUGUST 6, 2021

Leveraging technology to identify and surface the appropriate focus areas for each leader and manager and then curating action planning content to guide employees in the right direction helps maximize the transformational impact of the data gathered. They’re more productive, our top performers, and more engaged in our culture.”

Healthcare 26

Healthcare Employee Experience Metrics Connections 26

Blake Morgan

MARCH 13, 2023

Each Rosewood property reflects the local culture and history and covers every possible detail a customer could need. Fitzgerald stays connected to her young demographic with honest and quirky messaging and recently expanded into home and auto insurance. By redefining luxury, she aims to appeal to a new generation of travelers.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

Hero Digital

MARCH 26, 2020

The most immediate threat to healthcare in the U.S. In a healthcare system that was already overburdened, healthcare professionals are on the frontlines of the outbreak with incredibly high stress as beds and resources become unavailable. Develop a deeper understanding of patients through human truths.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Magellan Solutions

NOVEMBER 10, 2023

To answer the question of which is better, India vs. Philippines outsourcing, let’s dive into the details based on their economic, cultural, and operational differences. Cultural Factors: India vs Philippines Language Proficiency India: In contrast, India’s English literacy rate is 28th globally and 4th in Asia.

Culture 52

Culture Government Financial Transportation 52

QuestionPro Audience

JULY 26, 2018

He knew their culture, desires, background, and tastes. Cultural values and vernacular. This may sound esoteric, but companies like Apple and Harley-Davidson are very good at ROX — continually succeeding at forging brand allegiance and deeper emotional connections with their customers. KNOW YOUR AUDIENCE. MAKING IT WORK.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

CSM Magazine

JANUARY 9, 2019

However, even one dropped connection or poorly performing application per shift can translate into almost $20,000 in annual support and productivity loss costs per mobile worker, according to research commissioner SOTI. Leading causes of failures were said to be: Network/connectivity issues, 49.3 Software issues: Application, 40.6

Technology 40

Technology Return on Investment Wireless Competitive Advantage 40

Oracle

JUNE 20, 2018

And be it in fashion or IT, healthcare or energy, education or property, positive customer experience plays a role in influencing value perception and brand loyalty. Here we look at 4 ways customer experience technology and strategies are changing up the home improvement industry. Mobile apps focused on culture and tradition.

Technology 45

Technology Customer Experience Fashion Healthcare 45

BirdEye

SEPTEMBER 11, 2020

They want to connect with a business anywhere, at any time, and on any device. Salesforce calls this digital transformation “the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements.”. Healthcare.

Industry 98

Industry Healthcare Automotive Guidelines 98

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. People want to feel more connected. People are seeking a more balanced, healthy lifestyle.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

West Monroe

MARCH 30, 2023

Every company uses technology, but does that make every company digital? Now, traditional companies should borrow the same best practices of mature software technology companies to maximize their success and accelerate their digital transformation. Top Industries Employing Tech Workers (3.98 million IT jobs in the U.S.):

Software 52

Software Company Healthcare Roadmap 52

CSM Magazine

JULY 22, 2022

Mark Wilding, Vice President of Global Customer Transformation at ServiceMax, steps into the future and predicts how advances in technology will enable a new era of service delivery. Technology is ripping up old ways of working and changing how machines are used and serviced. A few years ago, I heard Kevin Ashton speak at a conference.

Self Service 109

Self Service Healthcare Government Conference 109

West Monroe

SEPTEMBER 14, 2017

I listen to customers every day, and I know they struggle with the cost and complexity of our healthcare system. I am so excited by the talent we have been able to bring to Premera to tackle healthcare’s biggest problems. How are you using technology to improve the way your business runs? Technology is an ever-evolving subject.

Self Service 89

Self Service Healthcare Airlines Customer Centricity 89

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. We have to solve that because people want to be connected. We connect people,” he added. And that’s what we do.

Report 52

Report Airlines Healthcare Transportation 52

CSM Magazine

MARCH 19, 2020

To date, Avaya has helped empower over 200,000 contact center agents to work remotely, and is working with educational institutions, healthcare providers and other organizations globally to provide complementary video collaboration and communications solutions. One of the largest pharmacy healthcare providers in the U.S.

Contact Center 59

Contact Center Healthcare Government Insurance 59

Clarivate

DECEMBER 9, 2021

In this episode of Conversations in Healthcare , leaders from Cigna, Henry Ford Health System and eHI discuss how telehealth can help bridge care gaps. Download our new report at right for latest analysis of telehealth’s potential to address healthcare inequities.

Healthcare 52

Healthcare Policies Groups System 52

BirdEye

OCTOBER 24, 2023

Compliance and security concerns make healthcare integration uniquely challenging. Please join me in welcoming Bill Riley, Vice President of Marketing at Medical Advantage Group, a leading consultancy group in the healthcare industry that aids primary practices in bettering their interactions with patients and technology.

Healthcare 58

Healthcare How To Hospitality System 58

West Monroe

JUNE 5, 2023

It's one of those technologies that doesn't come along very often, but when it does, it really changes things. If we're going to be on the forefront of leading this energy transformation and energy transition, we need to be maximizing our use of technology and engagement with our customers. What are your thoughts on that?

User Experience 52

User Experience Company Healthcare Government 52

BlueOcean

MARCH 30, 2018

Cultural Alignment. Blue Ocean: How much of a factor is the alignment of cultures in your decision-making process for professional services? Peter: As a sourcing professional, I have to ensure that our company culture is reflected in the RFP and also that the document is customized to the specific industry in which we’re sourcing.

Contact Center 184

Contact Center Customer Journeys Hospitality Culture 184

Qualtrics

MARCH 4, 2019

How does Qualtrics connect with your ‘why’? I enjoy enabling people to use technology. And it’s not just because technology is exciting, but also because it’s become a compulsory part of our modern daily lives. Miki is a CX Technology Consultant at Qualtrics in Seattle.

Consulting 36

Consulting Technology Healthcare Banking 36

CSM Magazine

JANUARY 25, 2022

Smart Technology. Assisted living technology refers to a variety of user-friendly tech that helps people with disabilities live independently. With mobile devices, they can stay connected with family and friends, read eBooks, and watch movies. With wearables, they can track their physical activity levels or sleeping patterns.

Customer Service 52

Customer Service Transportation eBook Hospitality 52

Quadient

JANUARY 21, 2022

As digital communications continue to grow in popularity, the entire insurance industry is re-examining how they personally connect with customers. This ‘connection’ customers feel increases loyalty and keep them coming back to a trusted relationship. . Every customer wants their voice to be heard. . Andi Dominguez.

Insurance 52

Insurance Customer Experience Customer Journeys Self Service 52

Experience Investigators by 360Connext

JUNE 30, 2020

Connection, in all its forms, is still critical. “ Covid19 crisis has changed the meaning of term accessibility, today accessibility means connectivity. Few verticals are specifically struggling to cope up with new-norms, including Healthcare, Education and Retail.” Humans long to connect.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Experience Investigators by 360Connext

JUNE 30, 2020

Connection, in all its forms, is still critical. “ Covid19 crisis has changed the meaning of term accessibility, today accessibility means connectivity. Few verticals are specifically struggling to cope up with new-norms, including Healthcare, Education and Retail.” Humans long to connect.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Magellan Solutions

MARCH 3, 2021

For healthcare, legal, research and development, finance and accounting. Additionally the natural service orientation and cultural parallels with the West. Healthcare. Adoption of new technologies improves business processes. Outsourcing offers hybrid use of the latest technologies and human intellect. Healthcare.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

Verint

AUGUST 31, 2017

APAC Engage 2017 spans the CX journey from start to finish, featuring expert insights from industry leaders and strategies for enhancing the CX through people, growth and technology. Quality Assurance & Training Connection (QATC) Annual Conference. CRMXchange Webinar: What Is the Future of Customer Service? September 14; Webinar.

Culture 27

Culture Engagement Customer Service Conference 27

BirdEye

NOVEMBER 8, 2023

Facebook Though it started as a social networking site, Facebook has become a social commerce platform, connecting businesses with customers worldwide. Current and former employees can anonymously review companies and share insights about company culture, salaries, and the work environment.

Ecommerce 58

Ecommerce Travel Hotels Social Media 58

Gainsight

MARCH 4, 2022

Studies have shown the benefits of sunshine and the connection to the ground. Use technology and apps, like Head Space, to calm yourself. People in all business sectors are going through difficulties, but healthcare and tech are seeing significant burnout. You Can’t Fake Culture. It’s okay not to be okay.

Culture 97

Culture Customer Success Healthcare Study 97

ECXO

JUNE 20, 2023

How do you shift to a purpose-driven culture? It’s hard work changing culture. How can you bring your purpose and values to life? How will you achieve your goals? How do you align your whole organisation around your renewed purpose? Your management team needs to be the biggest advocates for the change to bring the team with them.

B2B 122

B2B Brands Innovation Government 122

Customer Bliss

MAY 4, 2017

Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. They take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. About Tabitha. Concur is also a SaaS company.

Leadership 160

Leadership Customer Experience Customer Journeys Net Promoter Score 160

BlueOcean

APRIL 18, 2017

Cultural Alignment. Blue Ocean: How much of a factor is the alignment of cultures in your decision-making process for professional services? Peter: As a sourcing professional, I have to ensure that our company culture is reflected in the RFP and also that the document is customized to the specific industry in which we’re sourcing.

Contact Center 180

Contact Center Customer Journeys Hospitality Culture 180

AWS Machine Learning

APRIL 18, 2023

With two million members on the platform, the company provides a comfortable place for this deserving population to connect with each other and programs designed to support them.” RallyPoint is the third technology company for which Dave has been CEO. Photo provided by the RallyPoint team. Vamshi Krishna Enabothala is a Sr.

Metrics 72

Metrics Healthcare Groups Automotive 72

Myra Golden

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. Another way to optimize agent performance is by providing them with the right tools and technology.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Circular Edge

MAY 2, 2022

These CFOs also play an increasingly important role in defining company culture and setting an example for employees. Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud.

Culture 52

Culture Healthcare Apparel Financial 52

2020 Research

FEBRUARY 21, 2023

Key Takeaways: Consulting with a local supplier partner (research houses/suppliers) prior to finalizing and formalizing the research RFQ is a key aspect for success It is crucial to make sure the local market is understood from a cultural and language perspective. More important is their cultural sensitivity, their fine perception.

Culture 52

Culture Communication Marketing Study 52