ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Session topics include marketing technology strategy, customer experience design, and data and analytics. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Beyond Philosophy

FEBRUARY 11, 2019

In 2002, when I started Beyond Philosophy, no one on the broader market knew I was an expert in Customer Experience (or, frankly, what Customer Experience was). I began speaking at conferences. If you can’t produce ROI that justifies your employment, you are not doing your job. So, I told them. It needs finesse.

ROI 83

ROI Financial Consulting Social Media 83

CSM Magazine

FEBRUARY 12, 2024

This evaluation is crucial for continuous improvement and helps in demonstrating the ROI to stakeholders. For instance, a tech conference might benefit from a modern, high-tech environment, while a casual networking event could be held in a more relaxed, informal space.

Industry 95

Industry Tips Entertainment Transportation 95

Kustomer

OCTOBER 22, 2020

You need your executive team to support some of the costs which… it’s a really easy ROI because you’re not paying for desk space, you’re not paying for parking … and people are happier.”. You know, there’s always been a reluctance to do massive work from home or remote contact centers,” said Burkland of Five9.

Conference 96

Conference Self Service Sports CRM 96

Beyond Philosophy

NOVEMBER 10, 2014

The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. By comparison, the S&P 500 returned only $93, a 7-percent loss. Why is this? www.mckinsey.com.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

ClearAction

MAY 25, 2023

This is a summary of Lynn Hunsaker’s 90-minute session at CXPA’s CX Leaders Advance conference. CX Skill-Building for Marketing, PX, CX, CS, and EX professionals’ self-managed career growth. ClearAction Continuum newsletter : weekly CX ROI lesson and roundup of what’s new and upcoming.

Customer Experience 118

Customer Experience Chief Customer Officer Leadership ROI 118

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. In today's market, the allure of new technologies, especially generative AI, can sometimes distract from the real goal: creating value.

Data 40

Data ROI Banking Financial 40

ChurnZero

MAY 11, 2021

The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . There’s room for improvement in the industry with measuring and presenting ROI to your customers . Only 27.2% martincdove #subscriptionsales #tsiainteract.

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. ROI on Customer Service–New Research from the Economist Intelligence Unit. While they couldn’t do things differently on this project, they would do things differently if they were setting up a new one. 3 Steps to Becoming #1 on Trip Advisor.

ROI 75

ROI Net Promoter Score CEM Conference 75

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. The business results (cost savings or revenue generation) or the return on investment (ROI) for the social customer care initiative.

ROI 45

ROI Social Media Airlines Customer Service 45

NICE inContact

MAY 12, 2017

Market Report and Executive Forum: How Cloud is Changing the Contact Center Market This opening double-session of the contact center track focused on how the topic of customer journey is being replaced by discussion of digital transformation. Many of the sessions in the contact center track explicitly addressed cloud applications.

Contact Center 120

Contact Center Connections Conference Case Study 120

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. More and more companies are using Sparq to deliver timely insight to marketing, product management and CX teams. De-mystify ROI measurement. Expand your network.

ROI 100

ROI Innovation Effort Score Customer relationships 100

Qualtrics

FEBRUARY 24, 2019

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career. Date: November 14-15.

Conference 22

Conference Customer Experience Customer Journeys Innovation 22

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. “The Apex Award for Best Overall Customer Experience (Marketing, Sales, Service & Commerce)” Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Kustomer

OCTOBER 22, 2020

You need your executive team to support some of the costs which… it’s a really easy ROI because you’re not paying for desk space, you’re not paying for parking … and people are happier.”. You know, there’s always been a reluctance to do massive work from home or remote contact centers,” said Burkland of Five9.

Conference 52

Conference Self Service Sports CRM 52

Alida

OCTOBER 2, 2017

According to one estimate, the need to drive digital transformation is pushing the value of health care cloud computing market to $9.49 So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI? billion by 2020.

Self Service 100

Self Service Strategy Hospitality Social Media 100

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Market Share (how many applicable customers in the world are buying your brand). Share of Mind (how much your marketing/advertising is standing out from other brands). XM annuities generate massive ROI. in root cause analysis.

Metrics 62

Metrics Management Effort Score ROI 62

Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. Delta ’20: The Virtual Customer Validation Conference. Beta Testing at the Speed of Agile (Luke Freiler on Pragmatic Marketing). Increasing Efficiency. Tackling the Challenges of Beta Testing in a COVID World (Blog). Learning from Industry Leaders.

eBook 75

eBook Case Study ROI Roadmap 75

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. ROI Based Marketing. Berg and Ochu provided a ten-step marketing process to understand marketing ROI.

Connections 56

Connections Healthcare ROI Metrics 56

Beyond Philosophy

APRIL 5, 2019

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Also, your leadership team usually wants to show an ROI for all the time and money they have invested in this effort, which only adds to the pressure.

Culture 112

Culture Effort Score Leadership Conference 112

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Influitive

AUGUST 3, 2015

In the B2B software world, it’s a buyer’s market. The answer: social proof marketing. Social proof is the new marketing. Instead, your customers need to be consistently incentivized to create social proof for your product through your marketing efforts. Increase social media buzz. Authentic, user-generated content.

B2B 66

B2B Report Social Media Marketing 66

Beyond Philosophy

FEBRUARY 5, 2019

So, I told them, starting my marketing efforts with my first book, Building Great Customer Experiences (Palgrave Macmillan, 2002). Then I began conference speaking. If you aren’t getting your customers an outstanding return on investment (ROI), then why should they hire you? Have an original idea. Be unique and useful.

Consulting 110

Consulting Financial How To Return on Investment 110

CustomerSuccessBox

DECEMBER 3, 2021

Customer conferences, conference travel (if applicable), leadership meetings (both internal to CS and broader) As leaders, you should be thinking about how productivity and quality can be improved in a way that contributes to the growth and, at the appropriate time in the growth cycle, profitability. CS as a profit center.

Customer Success 52

Customer Success Data ROI Conference 52

Alida

JUNE 30, 2017

While the market for on-demand mobility is expected to grow, the market for privately owned cars is predicted to shrink dramatically over the next five to 10 years. Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California. Reinvent the brand-customer relationship.

Automotive 138

Automotive Industry How To Customer relationships 138

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! With social networks serving as the new marketing norm, businesses across the world are sorting out how to remain relevant. Interactive Uses NetBase Audiences to Expand Addressable Market for Movie Titles.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Magellan Solutions

MARCH 17, 2021

Lead generation is among the most misunderstood marketing principles on the web. This, in turn, leads to a whole lot of wasted marketing dollars and wasted time. Marketing firms that deal with other businesses capture leads in different ways. . These are markets that will demand complicated processes. Content Marketing.

B2B 52

B2B Social Media Advertising Sales 52

Gainsight

SEPTEMBER 29, 2023

The market is catching on: Digital is the future of CS. Proving the ROI of CS All of this plays into a theme we see again and again: demonstrating the ROI of Customer Success. According to our recent survey, 48% of CS Teams are already using digital touch. But that doesn’t mean replacing the human element.

ROI 52

ROI Customer Success Strategy Customer Experience 52

CX Journey

MARCH 21, 2018

Make sure to include in your budget a line item each for CXPA membership and events , as well as for attending other CX conferences. Miscellaneous Nobody likes to see a "miscellaneous" line item without good reason, but this is where some things like marketing swag and other branding for this journey will fall.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Lumoa

JANUARY 2, 2023

Event-specific Surveys : Event-specific Transactional NPS surveys are sent out after an event has taken place, such as a conference or trade show. Obtaining a TNPS score of 100 is impossible for any business to achieve,” explains Kyle Zien, Director of Growth Marketing at Felix.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

Lithium

DECEMBER 28, 2020

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. Proving the ROI of customer engagement is possible. In a room packed wall-to-wall, digital leaders from Synchrony and SAP shared exactly how they prove ROI, with numbers.

Engagement 52

Engagement Social Media ROI Multi-Channel 52

Forrester's Customer Insights

MAY 3, 2018

It happened, of all places, at the ANA’s Advertising Financial Management conference earlier this week in Hollywood, FL. My new marketer inspiration? I have a new work crush. Denise Karkos, CMO of TD Ameritrade, who talked us through what it means – and why it’s so CRITICAL – to be an accountable CMO. Here’s a […].

Marketing 40

Marketing Advertising Conference Financial 40

BirdEye

APRIL 4, 2023

Marketing budget A marketing budget focuses on advertising costs, organic content marketing costs, marketing event costs, and design costs, to name a few. A marketing budget template focuses on the overall spending in marketing campaigns against leads or businesses generated to understand its effectiveness.

Financial 98

Financial Resources Sales Insurance 98

BirdEye

FEBRUARY 21, 2023

Social media is also a powerful marketing tool used by businesses of all sizes. Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses. 73% of social media marketers believe social media is effective for their business.

Social Media 98

Social Media Management Multi-Channel Analytics 98

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

Help Scout

JUNE 5, 2019

But building a customer-centric marketing strategy for your business can be difficult. The good news is that putting in the work to deliver customer-centric marketing pays off. Keep reading to learn how you can create a winning customer-centric marketing strategy to build more meaningful, long-lasting relationships with your customers.

Customer Centricity 40

Customer Centricity Strategy Marketing Leadership 40

Wootric CX Blog

MAY 4, 2020

The ROI from increased referrals, cross-sells and upsells. The ‘free marketing’ of brand advocacy. Consider creating a similar forum for your customers—a live video conference where they can come together, connect, and share their wisdom and support. Director of Marketing. And the list goes on. Be there for a chat.

Customer Success 82

Customer Success Net Promoter Score Effort Score ROI 82