Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Understand why Marketing and Customer Care are merging. ROI Connection. Learn how to identify, define, and measure ROI for customer care. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Understand why Marketing and Customer Care are merging. ROI Connection. Learn how to identify, define, and measure ROI for customer care. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Understand why Marketing and Customer Care are merging. ROI Connection. Learn how to identify, define, and measure ROI for customer care. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

NetBase

OCTOBER 29, 2018

People were excited to be there, and to share their knowledge over the next two days – like the International Peace Institute’s Hillary Saviello : We know exactly how the IPI uses NetBase to promote their efforts without a marketing budget, and love that they were able to join us for our New York event. DAY 2 – Yesterday, Today, and Tomorrow.

Brands 60

Brands Social Media Analytics Conference 60

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short…Little did I know how intriguing this experience is going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

ChurnZero

AUGUST 30, 2019

It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

ClientSuccess

APRIL 20, 2017

Paul’s first foray into the world of Customer Success included managing customers and delivering Market Research. His career has been mostly about growing and driving adoption and measuring ROI of his customers. What is the ROI on this department?”. The Rise of SaaS and Customer Success. The First CSM at Marketo.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

OCTOBER 10, 2022

Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Drive the renewal process by collaborating closely with team members managing renewals, including all backend service updates, and expansion opportunities.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

ChurnZero

DECEMBER 20, 2019

They’ll market, sell, and service customer outcomes (not their product features and functions) while they iterate the overall C S processes to fit into the customer’s desired experience in a more frictionless manner. High-value outcomes with real ROIs will reign supreme. . Jackie Golden , CE O, LandNExpand .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Gainsight

JUNE 11, 2021

Turning Customer Interviews Into Tangible Features featuring Mike Belsito, Co-Founder of Product Collective and Organizer of INDUSTRY: The Product Conference at Product Collective. Make paid tiers desirable by providing intended outcomes, more visibility, and ROI. But it’s really important to go deep with these interviews.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. So what I’ve seen in the market is that for the long tail, you would probably set up a retention team. Not always is my point.

Management 52

Management How To Effort Score Customer Success 52

West Monroe

JULY 24, 2023

Featuring Rissa Redan As West Monroe’s Chief Marketing Officer, Rissa Reddan leads a team of more than 30 in corporate marketing, industry marketing, client marketing, and marketing services roles whose work directly influences the firm’s strategy and industry-leading growth rate.

B2C 98

B2C Innovation Healthcare Industry 98

NetBase

OCTOBER 7, 2019

FleishmanHillard , ThirdEar , Western Union , Hotwire , Boost Mobile , ESPN , Conill , FULLSCREEN , Purple Strategies , Team One , Delaware North , Big Valley Marketing , Buzzfeed , GoDaddy , Buffalo Wild Wings , and so many more! Methods for benchmarking and meaningfully communicating the ROI of online activities. The consensus?

Analytics 8

Analytics ROI Brands Social Media 8

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. They’re not just creating great users of their software.

Training 52

Training Course Consulting Software 52

West Monroe

DECEMBER 12, 2021

This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. “Figure out how to do more with less” could have been the unofficial slogan of the conference. This concern became a significant discussion point at the conference.

Conference 40

Conference Technology Fashion Software 40

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. LinkedIn : [link] /. Website : [link]. Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Retently

AUGUST 26, 2019

Marketing feedback can let you know if your copy is too aggressive, too vague, or incorrect (like marketing text accidentally claiming your service can be integrated with a specific 3rd party service when it actually can’t). Also, trade shows and conferences are good environments to interact with customers and ask for feedback.

Feedback 94

Feedback Social Media Effort Score Net Promoter Score 94