Customer Bliss

OCTOBER 3, 2017

Enrique is also a sought-after speaker and has spoken in some Customer Experience conferences and has appeared in major Spanish newspapers and magazines. Understanding Quick ROI. In his early days of his Vodafone Spain tenure, the company was getting 72 million customer service calls per year. That’s 197, 260 per day.)

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

NICE inContact

MARCH 8, 2018

Past conference attendees tell us that what they take away from our conferences returns the cost of a conference pass many times over! With the training, the breakout sessions, and so many practices and tips for improving efficiency and saving money, Interactions consistently delivers a high ROI. You’ll save ?$180

Interaction 120

Interaction Conference Management How To 120

Beyond Philosophy

FEBRUARY 11, 2019

I began speaking at conferences. If you can’t produce ROI that justifies your employment, you are not doing your job. If you enjoyed this post, you might be interested in the following blogs and podcasts: CUSTOMER EXPERIENCE ROI: HOW YOU PROVE YOU UNDERSTAND CUSTOMER EXPERIENCE STRATEGY. So, I told them. It needs finesse.

ROI 83

ROI Financial Consulting Social Media 83

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference. Looking for the latest trends, tools, strategies, and insights on CX? Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. You’ll receive a complimentary full conference pass just for making a submission. And if you’re making the case to your organization for attending the conference, just customize our justification letter.

Conference 120

Conference ROI Employee Engagement Interaction 120

Kustomer

OCTOBER 22, 2020

You need your executive team to support some of the costs which… it’s a really easy ROI because you’re not paying for desk space, you’re not paying for parking … and people are happier.”. You know, there’s always been a reluctance to do massive work from home or remote contact centers,” said Burkland of Five9.

Conference 96

Conference Self Service Sports CRM 96

eGain Blogs

AUGUST 12, 2022

And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. It is the Knowledge Management conference your CX needs. Which is why we are calling it the #1 Knowledge Management conference your CX needs. eGain CEO, Ashu Roy, will talk about the “advent of super-agents in the contact center.”

Conference 87

Conference Self Service Chatbots Contact Center 87

Solvvy

SEPTEMBER 25, 2019

So you just got back from a conference and stopped by the trade show booths during that dead time between sessions. So before signing off on new technology, follow our guidelines for understanding its true ROI. Know Your ROI appeared first on Solvvy. The post Investing in New Customer Support Technology?

ROI 48

ROI Self Service Technology Net Promoter Score 48

GlowTouch

SEPTEMBER 6, 2019

GlowTouch to Attend Women’s Business Enterprise Strategic Conference in Tucson, AZ in September. The “Strategic Procurement Opportunity Conference” takes place September 10-12 and offers targeted networking and collaborative strategy sessions. GlowTouch has deep expertise in customer care and technical support.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

West Monroe

MARCH 7, 2024

Dana Peterson, Chief Economist, The Conference Board: “When we interview executives from around the world, we ask them, ‘What is the number one thing you're doing to lean against all the external issues and existential issues to your company?

Innovation 52

Innovation ROI Customer Centricity Conference 52

ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. and continuing VoC education (certifications, conferences, etc.). Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth).

ROI 54

ROI Feedback Survey Financial 54

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Retail is far from dead. Get closer to your employees.

Retail 189

Retail Conference Employee Engagement ROI 189

Kerry Bodine

MAY 14, 2018

It was an energizing (and, to be completely honest, exhausting) two days—but the work didn’t end for Amelia when the conference was over. Last week, my colleague Amelia and I joined nearly 400 other customer experience professionals at the annual CXPA Insight Exchange in New Orleans.

Customer Experience Professionals 120

Customer Experience Professionals Customer Experience Conference ROI 120

ClearAction

MAY 25, 2023

This is a summary of Lynn Hunsaker’s 90-minute session at CXPA’s CX Leaders Advance conference. ClearAction Continuum newsletter : weekly CX ROI lesson and roundup of what’s new and upcoming. Get a sounding board for work you have underway. Article originally published on LinkedIn.

Customer Experience 118

Customer Experience Chief Customer Officer Leadership ROI 118

CX University

NOVEMBER 21, 2023

CXU’s courses cover the core concepts structured by the CXPA, and are fully congruent with the five domains of knowledge and skills: Customer Insights and Understanding Customer Experience Strategy Metrics, Measurements, and ROI Design, Implementation, and Innovation Culture and Accountability CXU Founder and CEO, Dr. Mohamed Latib, states, “CXU solicits (..)

Course 52

Course Roadmap Conference ROI 52

Beyond Philosophy

NOVEMBER 10, 2014

. < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com. February 2006. 26 August 2014. The Value of Customer Experience, Quantified.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

Qualtrics

FEBRUARY 24, 2019

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career. Date: November 14-15.

Conference 22

Conference Customer Experience Customer Journeys Innovation 22

Kustomer

OCTOBER 22, 2020

You need your executive team to support some of the costs which… it’s a really easy ROI because you’re not paying for desk space, you’re not paying for parking … and people are happier.”. You know, there’s always been a reluctance to do massive work from home or remote contact centers,” said Burkland of Five9.

Conference 52

Conference Self Service Sports CRM 52

CSM Magazine

FEBRUARY 12, 2024

This evaluation is crucial for continuous improvement and helps in demonstrating the ROI to stakeholders. For instance, a tech conference might benefit from a modern, high-tech environment, while a casual networking event could be held in a more relaxed, informal space.

Industry 95

Industry Tips Entertainment Transportation 95

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. ROI on Customer Service–New Research from the Economist Intelligence Unit. While they couldn’t do things differently on this project, they would do things differently if they were setting up a new one. 3 Steps to Becoming #1 on Trip Advisor.

ROI 74

ROI Net Promoter Score CEM Conference 74

Customer Interactions

FEBRUARY 7, 2013

But when’s the last time you heard “improved security” mentioned as a source of ROI? Yet, the potential ROI from security improvements can far outweigh any operational cost savings from PSIM. Simple – when you’re looking at PSIM ROI, don’t forget to consider the hidden ROI of improved security.

ROI 46

ROI Financial Conference Banking 46

ChurnZero

MAY 11, 2021

The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . There’s room for improvement in the industry with measuring and presenting ROI to your customers . Only 27.2% martincdove #subscriptionsales #tsiainteract.

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

Heart of the Customer

MAY 6, 2022

If you want to fill a room at a conference, just put the word “metric” in your session title, and you’re good to go. We CX folks love to discuss measurement. Mention “Net Promoter Score” or “Customer Effort Score,” and you’ll need to order more chairs. That’s because we spend so many of our waking […].

Net Promoter Score 148

Net Promoter Score Measurement Effort Score How To 148

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Data 40

Data Banking ROI Financial 40

Alliance by IFS

APRIL 29, 2019

Every year, hundreds of top cross-industry service, support, and customer success leaders gather in Palm Springs for the biggest field service conference of the year hosted by Field Service USA. He also moderated two panel discussions on 1) Expanding Your Digital Platform for Greater ROI and 2) Moving Into the Next Phase of Augmented Reality.

Conference 86

Conference ROI Technology Software 86

C3Centricity

APRIL 2, 2018

A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. They found that those who measure their ROI have found a seat at the decision table, increased budgets, and more control. ” Step 8: Identify how to measure the ROI of your service.

Marketing 175

Marketing Handbook ROI Social Media 175

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. Working with stakeholders outside of research is crucial to getting more ROI from Sparq and increasing your profile in the organization. De-mystify ROI measurement.

ROI 100

ROI Innovation Effort Score Customer relationships 100

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. “The Upshot Award for Best Demonstrated ROI in Marketing” Finalists. “The Upshot Award for Best Demonstrated ROI in Sales and Service” Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

ShepHyken

JANUARY 30, 2023

He leads the end-to-end development and production of in-person conferences, virtual events, and thought leadership content for customer service & experience professionals across North America. How do you calculate ROI in CX? How do you get executives to invest in customer experience? Why is employee experience important?

e-support 62

e-support Healthcare Conference ROI 62

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. Tactic 5: Assess your Employee ROI. To her, being present is a deep immersion of understanding the experience.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Create an atmosphere of trust with customers.

Customer Success 80

Customer Success eBook Loyalty Conference 80

NICE inContact

MAY 12, 2017

Contact Centers 2020 : This session was part of a special conference-within-a-conference called Communications & Collaboration 2020.

Contact Center 120

Contact Center Connections Conference Case Study 120

Heart of the Customer

FEBRUARY 16, 2023

I had the opportunity this last week to spend two days locked in a conference room with some of the smartest CX leaders I know. HoC hosts a CX Fellowship for a half-dozen advanced leaders, where we discuss challenges in their programs and co-develop solutions.

Conference 78

Conference ROI Metrics Customers 78

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Indexes are useful in quantifying XM ROI when you use them for correlation analysis. XM annuities generate massive ROI. This is the key to quantifying XM ROI! 5 Best Experience Management Metrics Lynn Hunsaker.

Metrics 62

Metrics Management Effort Score ROI 62

Blake Morgan

AUGUST 4, 2023

When looking for a keynote speaker for a conference, retreat, or presentation, most companies go through a speakers bureau. Because of its ROI and value. Instead of finding someone on their own, speakers bureaus connect companies and individuals with a huge variety of professional speakers, from authors to athletes and thought leaders.

Customer Experience 52

Customer Experience Competitive Advantage Customer Centricity Case Study 52

Alida

OCTOBER 2, 2017

So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI? A regular speaker at national and international conferences, Bennett also received the Mayo Clinic Platinum Fellow designation in 2013—an award that recognizes his pioneering leadership in health care social media.

Self Service 100

Self Service Strategy Hospitality Social Media 100