Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Webinars & Events Some event areas are limited to Khoros customers only. You Found it!

Social Media 52

Social Media Self Service Roadmap Insurance 52

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

Roadmap 58

Roadmap Exercises Sales Marketing 58

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Roadmap 52

Roadmap Customer Success Feedback Report 52

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: Potentially.

Marketing 108

Marketing Healthcare Analysis Case Study 108

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Jeremy Jeffers from Untapped, an app that allows users to socially share and explore the world of beer with others, shared that as a global company, their internal communications surrounding affected areas was crucial.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Calabrio

NOVEMBER 1, 2016

While many companies know that speech analytics is something they should do, the question we hear most often is: where do I start? Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” Watch the full webinar.

Analytics 100

Analytics Company Contact Center Return on Investment 100

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Benchmark: Product Roadmapping With Product Experience Data.

Resources 52

Resources Roadmap eBook Analytics 52

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Self Service 52

Self Service How To Roadmap ROI 52

Gainsight

FEBRUARY 29, 2024

When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as a critical strategy within their go-to-market programs. The Power of Partnerships The biggest asset partners bring to SaaS vendors is trust.

Customer Success 52

Customer Success Effort Score Roadmap Software 52

Wootric CX Blog

MARCH 15, 2020

Financial markets are sliding, a pandemic is spreading around the world, schools are closing, businesses are moving to remote work if they can, and every company is scrambling to respond to quickly changing circumstances. It’s likely that everyone in their company has been asked to find ways to trim spend. We all have.

Company 125

Company e-support How To Chief Customer Officer 125

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. 3 Behaviors Thwarting Companies From Culturalizing CX Demonstrating value to each internal partner is crucial for consistent, holistic branded CX - and there are a few common corporate behaviors that threaten the culturalization of CX.

Roadmap 52

Roadmap B2C Culture B2B 52

ClientSuccess

JULY 13, 2022

Always work from a long-term customer roadmap. . Working from a long-term customer roadmap can help the customer see where their relationship with your company is heading with the final goal in mind. What is the point of investing in a product or service if you don’t understand the big picture?

Loyalty 78

Loyalty Roadmap eBook Customer Retention 78

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Watch this insightful webinar to gain more insights and elevate your customer experience game.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales 52

Sales Customer Success Tourism Roadmap 52

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” TTEC’s Cerise said companies’ end goal should not be digital-first to the exclusion of all else.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

ChurnZero

APRIL 22, 2022

As a Customer Success company, this award couldn’t be closer to our hearts. So, we help you with every aspect of being a CS professional, from using our platform to increasing your influence and impact within your company. We’re in the running for Client Success Team of the Year. this October. 3: We champion ChurnZero’s customers.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G.,

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

PeopleMetrics

JANUARY 24, 2022

As we enter our 22 nd year at PeopleMetrics, I thought it was time for an update on where we are, where we are going as a company and my perspective on the CX industry. High-impact customers are those that companies simply cannot afford to lose. Every company should have a high-impact customer advisory board, it’s so worth it!

Trends 90

Trends Self Service B2B Roadmap 90

Lithium

JANUARY 7, 2021

Do you have any tips or insights into how your company is adapting? Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Let us know in the comments below. Atlas Discussions. Top Kudoed Contributors.

Roadmap 52

Roadmap Government Tips Groups 52

Gainsight

AUGUST 17, 2022

Mehta reminded everyone in the room and streaming at home that whether we are collaborating on product roadmaps, helping our customers reach their goals, or supporting our communities, we are always more successful when we approach these projects together. Instead, Mehta said, “Companies are looking for efficient growth.” .

Chief Customer Officer 97

Chief Customer Officer Roadmap Metrics Strategy 97

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. Companies like SimilarWeb are leveraging AI to optimize your digital channels.

Marketing 64

Marketing Innovation Guidelines Roadmap 64

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Adapting to Changes.

eBook 75

eBook Case Study ROI Roadmap 75

ChurnZero

JULY 2, 2020

The challenges to becoming a customer-centric company are not easy to overcome alone. It takes a village to raise a customer-centric company. If you missed the webinar, you can watch it on demand. To kick off the webinar, we polled the audience to find out how many organizations considered themselves to be customer centric.

Customer Centricity 98

Customer Centricity Chief Customer Officer Effort Score Sports 98

Gainsight

APRIL 16, 2020

Unless you are in one of a few select industries — video conferencing, distance learning, security or certain healthcare companies etc. Much worse, companies are at high risk of losing the customers they already have. The number one imperative for every company right now is retaining their customers. .

Company 52

Company Customer Retention Meeting Roadmap 52

Gainsight

APRIL 21, 2022

According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars.

Resources 52

Resources Handbook eBook Government 52

Lithium

MARCH 16, 2020

Do you have any tips or insights into how your company is adapting? Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Let us know in the comments below. Atlas Discussions. Top Kudoed Contributors.

Roadmap 52

Roadmap Government Tips Groups 52

Experience Investigators by 360Connext

JUNE 22, 2021

Every company has some hard-to-forget stories about those customers who left for your competitors. Ask for input – don’t just offer training or webinars that are solely product-centered. Use that information to inform your roadmap for improvements. Identify what happens when a customer defects. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Digitization consists of many moving parts, making it all too easy for companies to get stuck in the process. In the webinar. The answer, unfortunately, is no.

Roadmap 41

Roadmap Exercises Strategy Customer Engagement 41

Gainsight

JANUARY 17, 2020

Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program.

Feedback 117

Feedback Roadmap ROI Case Study 117

ChurnZero

AUGUST 26, 2022

In our webinar, “ From overwhelmed to over quota: How to be a more effective CSM ,” Ryan Johansen , who trains CS professionals on becoming top performers without burning out, shares his framework on how to get the right things done to get results as a CSM. Because at the end of the day, every software company is a means to an end.

How To 98

How To Roadmap Communication Tools 98

Gainsight

DECEMBER 8, 2022

The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. Knowing their usage, upcoming roadmap, and how to better utilize our product is key.

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

Innovative CX

MARCH 24, 2023

The percentage of consumers who have taken action to settle a score against a company through measures such as pestering or publicly shaming in person or online, has tripled to 9% from 3% in 2020 according to the study summarized by Katie Deighton in a recent Wall Street Journal article. There is no magic bullet to a better experience.

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

COPC

OCTOBER 26, 2023

The company is utilizing the LLM’s skills to read and write language while disabling the LLM’s ability to answer questions based on its training data. The AI uses only the company’s information rather than relying on generative AI’s extensive training data. Quiq is an industry leader in LLM-powered conversational AI.

Technology 77

Technology Customer Experience Self Service Customer Journeys 77

Innovative CX

JUNE 22, 2021

I stated that companies who instead decided to up their game for customers during the pandemic, walk together with their clients through the crisis and take the long view of the situation would reap the benefits of customer loyalty when this was all over. I still believe that’s true. I’m beginning to think I know why. So, there it is.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69