Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

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Roadmap Sales Customer Centricity Return on Investment 81

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

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Gainsight

SEPTEMBER 28, 2022

By revamping their product strategy, companies can lower the cost of customer acquisition with low-touch onboarding strategies and also increase revenue retention with stickier products, helping to unlock new ways to scale up and sustainably grow revenues. Make space for quick wins to drive advocacy. Influence user behavior.

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SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

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Roadmap Effort Score How To Metrics 96

InMoment XI

JANUARY 30, 2024

10 Questions to Ask CX Companies When in discussions with your top CX companies, it is important that you delve deeper into their specific product offerings and understand how they go about supporting their customers. However, these companies do not offer any refunds; in fact they charge steeply if you overestimate.

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Customer Experience Management Software Customer Experience Management 295

Kayako

DECEMBER 10, 2015

You need a roadmap to organize your product development and get everyone on the same page. Done correctly, your roadmap can answer hundreds of questions from teams across your business – and from your customers too. What is a product roadmap? Janna likens a product roadmap to anatomy of a tree. Time horizons.

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Roadmap How To Exercises Communication 120

One Millimeter Mindset

SEPTEMBER 9, 2019

When you think about your professional advancement roadmap, storytelling probably is the last component on the list. And, the professional development roadmap we pursue is full of detours and potholes along the way. However, rediscovering and owning your stories are critical components of your professional advancement roadmap.

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Experience Investigators by 360Connext

MARCH 19, 2024

Struggling to balance strict company policies with the need for out-of-the-ordinary customer experiences? As your guide, Jeannie Walters lays out the roadmap for customer experience leaders to find that sweet spot.

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Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. Arianna: I’m so grateful for all of the companies and programs that rejected me. How to Use Insights To Drive Product Roadmap. How did you get into this exciting field? Alyona: Awesome.

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Experience Investigators by 360Connext

SEPTEMBER 22, 2020

If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too. Incorporate customer feedback data and quotes into project plans and product roadmaps. The post 4 C’s of CX Culture: How Well is Your Company Doing?

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Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Arianna: I’m so grateful for all of the companies and programs that rejected me. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Arianna: How did I get here?

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Forrester's Customer Insights

FEBRUARY 3, 2022

Last week, the Business Roundtable (an influential group of CEOs of major US companies) published a Roadmap for Responsible Artificial Intelligence.

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Roadmap Groups Consumers Marketing 48

Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. In short, it’ll make your life way easier.

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Roadmap Analytics Analysis CRM 75

Amity

APRIL 16, 2018

Deciding how much of your product roadmap - if any - to show your customers can be an area of uncertainty. Your product roadmap is your company’s high-level and strategic goals documented, along with an execution strategy that communicates how you plan on getting there. Be Transparent. Finally, manage expectations.

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Roadmap Feedback Customers Course 69

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. If you aren’t intentional and rooted in a clear strategy, it’s easy to fracture your company, drift into silos, and run into a host of growth challenges. What are some examples of multi-product companies? What are the biggest challenges facing multi-product companies?

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Company Multi-Channel Roadmap Analytics 52

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!

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Net Promoter Score Self Service Effort Score NPS 493

InMoment XI

AUGUST 3, 2022

One of the reasons we’re seeing the Great Resignation play out so hard for so many companies is that, unfortunately, they didn’t view their employees through this prism. Employees are invaluable for creating the human connections that reinforce brand loyalty, which helps your organization stay at or reach the top of your vertical!

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Kayako

NOVEMBER 30, 2015

Janna Bastow of ProdPad will be joining Kayako’s Dan Wong for a webinar about the benefits of going public with your product roadmap on Thursday December 3rd, 4pm GMT / 11am ET / 8am PT. simplybastow and @gnownad show how to communicate with customers using your product roadmap. Sign up here. Transparency is key to communication.

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ClientSuccess

MARCH 28, 2023

Often, SaaS vendors’ strategic roadmaps tend to shift and change based on enterprise accounts’ requirements. Collaborate with other Departments One of the advantages of having enterprise customers is that they are heavily invested in your technology and team. appeared first on ClientSuccess.

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Company Management Case Study Customer Journeys 52

West Monroe

AUGUST 7, 2022

Companies are seeing a variety of different attacks these days—and no industry or corporation is safe. Companies acquired by private equity firms are quickly thrown into the spotlight and become bigger targets once news of an acquisition is made public. How companies can reduce cybersecurity attacks. A good rule of thumb?

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Gainsight

SEPTEMBER 20, 2019

The items that will add the most value to your company go in the top row, while their estimated costs determine which column you place them in. As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.), Finally, we share it with the whole company. Not at all! The goals here are two-fold.

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Gainsight

DECEMBER 21, 2023

But when you’re an early-stage company, proactive management is difficult without the right resources and tooling. Early-stage companies have started to create a decent customer base. However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. Company morale.

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West Monroe

APRIL 25, 2023

As use cases for generative AI continue to proliferate—and as the technology continues to evolve—one area of practical application has caught our eye for pharma companies: patient support programs. Not only can generative AI augment existing patient support channels (phone, chatbot, SMS, etc.)

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Company Healthcare Chatbots Roadmap 52

West Monroe

MARCH 30, 2023

Every company uses technology, but does that make every company digital? Companies of every size and industry are on their journey to being digital to meet customer needs for seamless experiences, as well as increase internal efficiencies. Top Industries Employing Tech Workers (3.98 million IT jobs in the U.S.):

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CSM Magazine

MARCH 3, 2021

Even traditional companies in industries like healthcare and energy/utilities are rapidly acknowledging their roles in ‘co-creating value’ with their customers. “The reality is every business is a ‘service business’ today and it’s time that B2B organizations’ strategies reflect that,” said chief executive officer Greg Rich.

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SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Gathering feedback through surveys , interviews, or online reviews allows companies to understand customer preferences, pain points, and areas for improvement.

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Company Customer Experience Social Media Analysis 52

Avaya

APRIL 15, 2019

Though all of the benefits listed below apply to a majority of companies, we asked them for the top benefit, the one that’s most significant for their organizations. So, in the early days of AI for DCX, companies are most focused on reducing costs in the contact center. The key findings: Improves customer satisfaction (30%).

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Qualtrics

OCTOBER 13, 2021

The Australian company Afterpay is a great example of an organization that is thriving by delivering great experiences. By finding a way to deliver a better payment experience to customers - through its buy now pay later services - Afterpay created an entirely new category, as well as a company valued at almost $40billion.

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Roadmap Competitive Advantage Government Study 26

TeamSupport

SEPTEMBER 28, 2018

One of the unique ways a SaaS company operates is that they exist in a constantly changing environment. The longer a SaaS company retains a customer, the easier it is to maximize their revenue from the relationship. A SaaS company with a high churn rate is often missing a key component of customer success.

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Customer Success Company Roadmap Communication 80

West Monroe

APRIL 9, 2023

Tech companies that scooped up acquisitions during the days of easy financing are now hitting the brakes. But the hurdles to capitalizing on acquisitions are numerous, and fragmented tech stacks and poor product architecture can lock companies out of promising new markets—stymying their expansion of differentiated product lines.

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Strategy Company Leadership Customer Centricity 52

West Monroe

APRIL 9, 2023

Tech companies that scooped up acquisitions during the days of easy financing are now hitting the brakes. But the hurdles to capitalizing on acquisitions are numerous, and fragmented tech stacks and poor product architecture can lock companies out of promising new markets—stymying their expansion of differentiated product lines.

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Strategy Company Leadership Customer Centricity 52

Customer Bliss

AUGUST 22, 2018

Does your company need a CCO? To help you assess whether or not your company needs a CCO, I’ve put together a set of tactical statements to help you accomplish two things. 11 Statements to Assess if Your Company Needs a Chief Customer Officer. Is your company aligned with how to approach #CX work? Yes, there is.

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Gainsight

DECEMBER 19, 2023

Realized Value and Future Roadmap The tangible benefits of Comeet’s revamped customer journey are evident. The roadmap ahead includes further exploring customer experience automation and system integrations, with a keen focus on scaling effectively as the company grows.

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ForeSee

FEBRUARY 29, 2016

Customer experience leaders from hundreds of the world’s leading companies will gather at the JW Marriott. The post ForeSee to Reveal Game-Changing New Product Roadmap at 10th Annual ForeSee Summit appeared first on ForeSee. The 10th Annual ForeSee Summit is fast-approaching, taking place May 3-5, 2016 in beautiful Palm Desert, CA.

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ChurnZero

FEBRUARY 26, 2021

Every company does things a little different – their values, culture, how they approach feedback and reviews. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda. Take the initiative to align on your product roadmap.

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Customer Success Company Management Roadmap 59

Gainsight

MARCH 15, 2022

And now that customer success (CS) is the carrot every company is dangling to woo the best-and-brightest talent, you’ll often find job descriptions that tout the company’s rock-solid commitment to CS. One CS exec asked us if we had recommendations on how to determine if a company was walking the talk when it comes to CS.

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