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Webinar: Managing the Customer Experience in Times of Crisis

InMoment XI

Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical. Customers are still interacting with products and services even as COVID-19 continues to disrupt the economy, purchase habits, and everyday lives. View Article.

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What is Webinar, and Why is Webinar Important in Marketing?

SmartMessage Blog

What is the Webinar that will contribute to your promotional activities? When we think about online activities, the most preferred type is the webinar. We can explain the word webinar as a seminar organized on the Internet. We can summarize the Webinar as an online gathering event for an invited audience via the Internet.

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What is Webinar, and Why is Webinar Important in Marketing?

SmartMessage Blog

What is the Webinar that will contribute to your promotional activities? When we think about online activities, the most preferred type is the webinar. We can explain the word webinar as a seminar organized on the Internet. We can summarize the Webinar as an online gathering event for an invited audience via the Internet.

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30-Minute EPM Webinar Series

Circular Edge

Today’s most successful companies are moving from siloed to connected planning—and seeing better business performance as a result. Register for individual or multiple webinars by clicking on any of the “Register” buttons below or filling out the form at the bottom of this page. 30-Minute Webinar Series Schedule.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries.

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NPS Benchmarks for 2018: Results and Reactions Webinar

AskNicely

New research shows it can increase a company’s likelihood of net-negative churn and faster revenue growth. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Focusing exclusively on SMB/Mid-Market size companies. What do they know that you don’t? Register Now!

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Webinar Wrap-up: Company-Level Engagement

InnerTrends

How To Use Company-Level Data for User Onboarding and Engagement.

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Creating Distinction to Improve Customer Interactions

Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker

This webinar will explore how a professional or an organization can create distinction to stand out in their industry. In a business landscape with many iconic companies, many organizations struggle with how to become noteworthy. By the end of this webinar, you will know: The Five Factors of Iconic Performance.

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How to Fearlessly Empower Your Contact Center Agents

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Gain practical tips from case studies featuring leading companies. Contact center leaders worry about agents giving away too much or serving customers inconsistently.

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Live Interview with Jeannie Walters

Speaker: Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators

Are you struggling with making VoC the center of your company's mission? Whether you're just starting out your CX program, or you need to tweak an existing one to pandemic standards, register for this conversational webinar where we'll talk about it all! Not sure what data you should be looking at to make loyal customers?

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand. 2 Examples of Companies Living Their Brand. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick. 6 Ways to Make Your Employees More Human.

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Using Customer Reviews, Advocacy, and Referrals in Your Journey Map

Speaker: Jeremy Boudinet, Marketing Manager, Nextiva

Customer reviews and referrals are invaluable assets to a company--with them, you can build a worthy reputation, attract new customers, and improve your CX. In this webinar, you will learn: The importance of customer appreciation. But if you have to beg a customer to give a review or referral, you're doing it wrong.

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Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.

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Building Your Customer Education Brand: Using Customer Champions to Drive Widespread Program Adoption

Speaker: Natasha Husein, Product Marketing Manager, Clever

In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.

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[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

At work management platform, Asana, the company is well-aware of the need for bringing something extra to the training table. In this webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into the Customer Education experience at Asana, and help you do the same.