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Why Human Connections Never Go Out of Style

Experience Investigators by 360Connext

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Each one connects with emotion and personalization. Click To Tweet. That’s right.

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How Contact Center Optimization Can Improve Your Bottom Line

InMoment XI

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. Contact center optimization refers to the process of improving the efficiency, effectiveness, and overall performance of a contact center.

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Trends in Customer Communication in 2020

Ecrion

The future of customer communication could mean the future of your business. The way you communicate your customers has a direct impact on their experience and behavior. If you want to remain competitive, you need to keep up with the latest trends in communication and build lasting connections with your clientele.

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How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Oracle

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. It is one of the largest fashion ecommerce operations in the country.

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How Visual Engagement Tools Can Streamline Online Banking Experience

CloudCherry

The clients’ needs for fast and efficient service are reevaluating the way banks handle their connections and communication with the client. These bots ensure constant communication at the same time, address a wide variety of consumer’s needs. They improve user engagement and become a staple of lead generation.

Banking 267
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Cracking the Ghosting Code: Discover the Reasons ways and how to Overcome it

Beyond Philosophy

You might have heard stories where two people are communicating on one of them, sometimes for a long time, and then, out of nowhere, one of them stops. With many online relationships, it’s easy for someone to terminate communication comprehensively and irrevocably. The problem here could be the medium of communication.

How To 60
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7 Ways to Supercharge Your Marketing with SMS Automation

SurveySensum

Let’s get started: 7 Powerful Ways to Boost Your Marketing (and Customer Experience) with SMS Automation The following strategies will help you with personalized marketing to seamless customer communication. For instance, sending a personalized greeting, such as below, can foster a sense of acknowledgment and connection.