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Revolutionizing Retail with AI-Driven Customer Experiences

InMoment XI

A retailer would air a commercial on TV or run an ad in a magazine – and cross their fingers that it would resonate with at least a portion of viewers. What’s more, they expect a brand to keep pace as their needs and preferences evolve over time. Traditionally, surveys were the primary way for collecting customer feedback.

Retail 260
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PCMag Brought Surveys In-House and Saved $30,000

SurveyGizmo

About 30 years ago, the magazine began running the iconic and highly coveted Reader’s Choice Awards. Initially, this annual survey used a number 2 pencil and a Scantron form stitched into the magazine. It was getting costly to run more surveys. “I’m now building 12 to 16 surveys a year,” explains Eric.

Survey 98
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Sprinklr Unveils AI-First Approach to Capturing Customer Feedback Through Surveys

CSM Magazine

Sprinklr, a Unified-CXM platform, has launched Sprinklr Surveys, entering the Customer Feedback Management (CFM) market with AI-powered survey capabilities. The new offering integrates solicited survey feedback with unsolicited feedback sources to provide actionable insights for enterprise clients.

Survey 52
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Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected?

Currency Alliance

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Brands are responding by offering immediate rewards to members. Then there were the brands integrating their loyalty initiatives with social media. You can see the full list of winners here.

Loyalty 45
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Pizza Brands Are Using Mystery Shopping To Measure Compliance To Brand Standards

Second to None

With the onslaught of fast-casual, point-and-pick pizza chains like Blaze Pizza and MOD Pizza disrupting the homeostasis of the industry, it is important that your pizza brand is observing and responding to these evolving consumer expectations.

Brands 74
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7 Effective Ways to Collect Customer Feedback through Social Media

GetFeedback

Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. . Post a link to a survey on social sites and blogs. And of those 2.82

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4%