Comm100

OCTOBER 8, 2016

White Papers. Branding and Design Techniques. Not only does your website need to display a brand that your customers know and trust, but it also needs to be designed to capture visitor data and contact information. Read our post, 15 Top Customer Service Training Courses for Your Agents for Comm100 approved resources.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. Over the course of the past year, we’ve dedicated a blog post to each of these CX game changers. Trend 8: Virtual Reality, Augmented Reality, and 3D Holograms. Raghuraman Anantha Ramakrishnan Senior Manager Operations.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Comm100

DECEMBER 8, 2016

Customer service expert Jeff Toister, in his course, How to Manage Customer Expectations for Frontline Employees , points out that this common phrase can land you in some hot water with customers: “Customers might think you’ll get back to them in a few minutes, even if you really meant a few hours.” Download Free.

Customer Expectations 100

Customer Expectations Communication Management How To 100

Education Services Group

JUNE 18, 2018

They own it and they troubleshoot it without losing focus on their mission to turn customers into brand advocates. #2. Of course awesome CSMs want “happy” customers, but they know there’s more to actually keeping a customer. Ownership: They Own Customer Successes… and Failures. When issues pop up, awesome CSMs don’t pass the buck.

Customer Retention 45

Customer Retention Customer Success Management Customers 45

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. What creates and sustains top-end loyalty in both the BtoB and BtoC worlds is, of course, excellent performance on “table stakes” tangible, basic value elements. Does it exist?”.

Consulting 60

Consulting Loyalty Advertising Analysis 60

LiveChat

JULY 27, 2018

Remind them why they signed up with you in the first place by showing off the best creativity and style your brand has to offer in your copy and design. This example re-engagement email doesn’t hold much written content but it translates the spirit of the brand. Personalize your message. Make them an offer.

Engagement 59

Engagement Tips Rewards Programs Resources 59

ProProfs Chat

JULY 13, 2018

If downloading a white paper would enter them into the evaluation phase, stop showing them ads with the aim to increase awareness or top-of-the-funnel marketing materials such as general blog post or checklist. Repeating the ads more than 10 times can make people angry. Well, usually that’s not the case.” Try Live Chat for Free.

Advertising 63

Advertising Customer Retention Customers Customer Journeys 63

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. customer service interactions via legacy channels like phone and email fell by 7% over the course of 2016 and 2017.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

NobelBiz

FEBRUARY 13, 2024

Increased Customer Satisfaction : By providing quick and easy access to information and services, customers enjoy a more satisfying interaction with your brand. Implementing NobelBiz’s sophisticated IVR systems means not just meeting but exceeding customer expectations for self-service.

Call Center 59

Call Center Self Service Software Contact Center 59

SurveySparrow

SEPTEMBER 28, 2021

That is more crucial because doing the wrong things would derail the entire campaign and make the target audience go further away from the brand. Of course, the subject of the email plays a crucial role as well, but apart from that, you get to personalize as much as you can with cold emails. Spread Brand Awareness. Personalize.

Video 97

Video Advertising Brands Sales 97

Qualtrics

MARCH 2, 2021

First and foremost, invest in building an emotional relationship with your customers, not just a functional relationship, but really forming that bond to build brand love and product love, because that, ultimately, is what leads to customer retention and happiness.” We don't just write white papers. We course correct.

Customer Service 29

Customer Service Social Media Customer Journeys Customers 29

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. A VIP could be a valued long-term customer, a new prospect who’s on the edge of making a purchase, or a cranky client who’s at risk of harming your brand’s reputation. The Exceptionally Angry Customer.

Company 162

Company B2C Social Media e-support 162

Comm100

APRIL 6, 2020

There aren’t many concepts that in the space of ten years have transformed from an unknown theory to an essential strategy that almost no brand can succeed without. We are of course, referring to what people are calling ‘omnichannel’. Free Download: Customer Engagement 2020 White Paper. White Paper.

Omni-Channel 130

Omni-Channel Customer Engagement Engagement Chatbots 130

SmartKarrot

JUNE 11, 2020

And of course, we have all gone down that road. In other words, a customer’s journey is nothing but the chain of touchpoints your clients have with your brand before they pay up for the service. It clearly demonstrates how, where and when did the prospect meet with your brand or how likely did they end up being a loyal customer.

How To 11

How To Comparison Wireless Fashion 11

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. A VIP could be a valued long-term customer, a new prospect who’s on the edge of making a purchase, or a cranky client who’s at risk of harming your brand’s reputation. The Exceptionally Angry Customer.

Company 100

Company B2C Social Media e-support 100

Vonage

OCTOBER 2, 2017

Of course, it is preferable that candidates have both, but if you must choose then the choice is clear: It is much easier to teach social media skills than it is to teach someone how to care for a customer. For more on this topic, read NewVoiceMedia's white paper, How to choose your channels: designing an omni-channel strategy.

Customer Care 174

Customer Care Omni-Channel Social Media How To 174

Vonage

SEPTEMBER 21, 2017

Of course, it is preferable that candidates have both, but if you must choose then the choice is clear: It is much easier to teach social media skills than it is to teach someone how to care for a customer. For more on this topic, read NewVoiceMedia’s white paper, How to choose your channels: designing an omni-channel strategy.

Customer Care 174

Customer Care Omni-Channel Social Media How To 174

Totango

MARCH 16, 2021

A customer journey map charts the stages your customer progresses through during the course of their relationship with you. Typical stages which may be covered in a SaaS context include: Awareness: through marketing efforts, prospects become aware of a brand and its value proposition. B2B Customer Journey Analysis.

Customer Journeys 117

Customer Journeys B2C B2B e-support 117

Grade.us

AUGUST 19, 2019

On measuring the quality of brand SERPs and helping Google understand the brand. I'm actually building a tool that measures the quality of a brand's SERPs. When you type in a brand, Kalicube.pro , measures the quality of that SERP in terms of multimedia items, in terms of positive reflection of your brand.

Video 29

Video Social Media Brands Comparison 29

Integrity Solutions

MAY 24, 2023

Sales training should be about the sales culture of an organization and helping salespeople to exemplify the brands and products they represent with passion, authenticity and integrity. And high turnover can impact your customer’s perception of your brand and their confidence in your ability to meet their needs.

Training 52

Training Sales Culture Management 52

Kustomer

AUGUST 4, 2023

Family members, good friends, and most work colleagues at Customer Thermometer of course. Discover Hidden Insights CEO and founder of beauty brand Glossier , Emily Weiss, hits the nail on the head with part of her philosophy for customers, the “people-powered beauty ecosystem.” Not many, if you’re anything like me.

Feedback 52

Feedback Insurance Omni-Channel Travel 52

datastax

JANUARY 23, 2019

According to a recent study , 80% of customers are more likely to do business with a brand that delivers personalized experiences. This, of course, translates into increased business agility, giving enterprises the ability to pivot quickly as market dynamics and business needs shift. data silos ), but you’d be wrong. Personalization.

Innovation 97

Innovation Data Competitive Advantage Policies 97

Optimove

MARCH 14, 2019

We do this through our weekly blogs, our vast academy, our downloadables, white papers, webinars, and of course, PostFunnel. A two-day symposium hosting leading strategists, brands and practitioners from across the global community of CRM specialists.

CRM 40

CRM Leadership Travel Advertising 40

Beyond Philosophy

SEPTEMBER 13, 2016

Now, if experiences didn’t at least match the brand and promises made through these communication programs, stakeholders express their feelings and opinions to the world with a single mouse click; and companies had to pay attention or suffer the lasting consequences of negative word-of-mouth.

Social Media 60

Social Media Multi-Channel B2C B2B 60

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Kustomer

AUGUST 30, 2018

Family members, good friends, and most work colleagues at Customer Thermometer of course. The team at Kustomer have been quick to pick up on the concept of “conversational” customer support with various blogs and a white paper. Not many, if you’re anything like me. But there are very few organizations.

Feedback 65

Feedback How To Insurance Omni-Channel 65

CSM Magazine

FEBRUARY 14, 2017

Of course simply capturing more and more customer data does not deliver value for either brand or customer. To state the obvious, if the data can be economically captured and used for the mutual benefit of both customer, and brand then it is worth doing. Or indeed how certain customer journeys or products are improved.

CRM 40

CRM Engagement Net Promoter Score Analytics 40

Bold360

NOVEMBER 30, 2016

Chat bots, often referred to simply as “bots,” are designed to mimic interaction with an actual human – without, of course, an actual human participating in the interaction from the other side. In fact, Facebook reports that more than 10,000 developers are already building bots on its platform alone. Screenshot via UptoDown.com.

Chatbots 40

Chatbots Strategy Self Service ROI 40

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Grade.us

JANUARY 3, 2019

At first it'll look like you're staring at a long row of case studies, which of course is a good thing in my books anyway. Why Marketers Should Consider Brand Activations at Festivals in 2019 - Festivals are big. Brands, You're Doing Experiential Marketing Wrong - Is a one-and done party or pop-up the best way to promote your business?

Resources 22

Resources Tools Marketing Case Study 22