InMoment XI

OCTOBER 12, 2022

However, even though they’re different, it’s important to point out that one isn’t necessarily better than the other—and brands need both if they want their customer experience (CX) programs to reach their potential. Click here to read our full-length white paper on why your brand needs both VoC and market research.

Voice of Customer 295

Voice of Customer Marketing Social Media Feedback 295

InMoment XI

AUGUST 3, 2023

To learn more about how unstructured data analytics is key to understanding the Voice of the Customer, read this white paper ! To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Analytics 488

Analytics Customer Insights Data Social Media 488

InMoment XI

MAY 29, 2019

This article was first published as a Maritz Research White Paper. You can view the original paper here.

Social Media 200

Social Media Survey Feedback Customers 200

InMoment XI

JUNE 15, 2022

Over our decades of experience improving customer and employee experiences with the world’s most beloved brands, our experts have collected plenty of best practices and compiled them into various resources to help you inform your efforts! Find out in this white paper by expert Dave Ensing! We’ve got you.

Survey 260

Survey Consulting Feedback Course 260

InMoment XI

FEBRUARY 10, 2022

And that’s why you need to invest in a platform that will allow for the customization your brand needs. If you’re interested in learning more about how to sharpen your approach to AI for regulatory compliance, read the full white paper where we also include specific case examples! Wrapping It Up.

Financial 260

Financial Technology Examples Analytics 260

InMoment XI

OCTOBER 7, 2021

customer likelihood to recommend the brand, customer relationship satisfaction with the brand, or customer retention/repurchase behavior. If you’d like to learn more about how you can set CX goals and develop a comprehensive CX strategy, check out this white paper! Goal Considerations. What Is Your Current Score?

Effort Score 493

Effort Score Measurement Trends Customer Retention 493

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. They are your brand advocates and are an extension of your brand. Exceptionally, I am publishing it as two separate posts because its length and value deserve the detail and effort he has put into it. Think of Apple and Tesla.

B2C 179

B2C B2B Customer Satisfaction Industry 179

Blake Morgan

FEBRUARY 1, 2023

They can help brands work through the challenges to find new opportunities to connect with their customers in 2023. Understanding customer demands and the trends coming down the pipeline can help brands prepare to adapt and deliver amazing experiences in 2023 and beyond. Don’t get left behind as customers change.

Trends 111

Trends Customer Experience Consumers Customers 111

ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

Customer Service 69

Customer Service Loyalty Programs Loyalty Tips 69

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

Customer Relationship Management 178

Customer Relationship Management CRM NPS Loyalty 178

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. A well-managed customer community can increase customer loyalty and convert some engaged customers to brand evangelists. White papers. A branded, customized Help Center. Benefits of Customer Self-Service Portals.

Self Service 275

Self Service Knowledge Base e-support Policies 275

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper. Improve the brand experience.

Survey 260

Survey Customer Experience Fashion Groups 260

inmoment

AUGUST 4, 2020

Experience programs enable B2B brands to listen to clients, gather intelligence from employees, and attain a holistic understanding of where they fit in the marketplace. Memorable Branding. Make no mistake, executives love clever branding ideas, but the only way to truly sell this group on B2B experience programs is success stories.

B2B 52

B2B Brands Exercises Video 52

Comm100

JANUARY 21, 2020

Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. The same report reveals that 79% of millennials are more inclined to buy from brands that have a mobile-responsive customer support portal. White Paper.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

Groups 52

Groups Omni-Channel Customer Journeys Customer Engagement 52

Quadient

MAY 23, 2022

If the product is delivered after a critical date (such as a graduation or wedding gift), if the wrong product is sent, or if there are errors on the credit card application, then the customer will be very unhappy with your brand. It matters little that the agent was courteous, knowledgeable, and empathetic. Customer Experience. Experience.

Contact Center 105

Contact Center Meeting Social Media Call Center 105

Integrity Solutions

APRIL 19, 2024

According to Gartner , customer experience “drives more than two-thirds of customer loyalty” when compared to brand preference or price consideration. It’s this unique and personal relationship with your market that can best be described by the word “brand.”

Sales 99

Sales Loyalty Communication Contact Center 99

Circular Edge

JULY 28, 2022

Download this white paper to access the tools to help you analyze how NetSuite’s various platform offerings help meet your organization’s objectives today, adapt to the industry disruptions of tomorrow, and realize savings.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Vonage

OCTOBER 2, 2017

For instance, you might worry that if a potential customer visits your Facebook page and sees a negative comment, it will affect how they perceive your brand. Inaction Social media has now reached a point where consumers expect a brand to have a social presence. And more than that, they expect a brand to be active.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Circular Edge

JULY 21, 2022

Download this white paper to learn how implementing a comprehensive system like NetSuite can increase efficiencies in your business operations. As an entry-level accounting system, QuickBooks is a logical choice for small businesses and entrepreneurs looking for an easy way to track basic finances. And it works – until it doesn’t.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Vonage

SEPTEMBER 8, 2017

For instance, you might worry that if a potential customer visits your Facebook page and sees a negative comment, it will affect how they perceive your brand. Social media has now reached a point where consumers expect a brand to have a social presence. And more than that, they expect a brand to be active.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Circular Edge

JULY 29, 2022

Download this white paper to understand many of the issues that manufacturers and distributors typically face, and why so many have decided to move to NetSuite—the #1 cloud ERP for manufacturing companies.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Think Customers

APRIL 20, 2021

The best salespeople understand that collaboration between the various teams: pricing, solutions, delivery, launch and more, all come together to tell a product and brand story. Explore our white paper Sales Outsourcing White Paper 11 Ways to Transform Your Business with Inside Sales Outsourcing to learn more today.

Sales 52

Sales Sports Strategy Trends 52

Vonage

MARCH 26, 2018

Consider the ways a customer comes into contact your brand, and the emotions that may influence or result from each interaction. Also, be sure to check out our latest white paper, 3 Key Customer Service Trends for 2018 , the definitive guide for how to win at CX this year.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. We have gladly defected to a competitor after our “go-to” brand disappointed us in some major way. 82% describe the customer service process as being a lot of effort.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

Talkdesk

DECEMBER 1, 2020

More than 60% of customers are extremely willing or very willing to switch brands to have a better customer service experience. If your CX isn’t building brand love and loyalty, it’s time to transform your CX strategy to align with your company’s business goals and impact the bottom line.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Talkdesk

DECEMBER 10, 2020

Determine CX maturity priorities Deploying a digital transformation strategy will affect the channels, processes and people by which your customers interact with your brand. Delaying the modernization of your call center can impact various aspects of your brand, including revenue, customer loyalty and retention and more.

Contact Center 115

Contact Center How To Transportation Roadmap 115

Comm100

JANUARY 21, 2020

Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. are more inclined to buy from brands that have a mobile-responsive customer support portal. This post is the second of two that are based on our Omnichannel white paper.

Customer Journeys 209

Customer Journeys Social Media B2C Omni-Channel 209

CSM Magazine

JULY 27, 2022

Once a prospect turns into a customer – whether they’re contracted to your business or they make infrequent purchases – you need to retain them and ensure they become loyal to your brand. The state of brand loyalty in the UK. of Gen Zers – highlighting that brands need to adapt to this emerging consumer group. Stay in touch.

Customer Journeys 64

Customer Journeys Loyalty Omni-Channel Consumers 64

Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. That’s awesome, and I’m sure the entire leadership team is intrigued.

Effort Score 93

Effort Score NPS ROI Case Study 93

Andrew Mcfarland

SEPTEMBER 23, 2022

It also helps to increase brand awareness and improve customer service. In addition, webinars, white papers, and video content are essential for establishing credibility. It helps companies build relationships with prospects and improve brand awareness.

Competitive Advantage 48

Competitive Advantage Touchpoint Meeting Sales 48

inmoment

JULY 6, 2020

As banking brands reel from everything from a reduction of in-branch business to the economic crunch at large, it’s imperative that they adapt to these and other challenges if they hope to emerge from this crisis in a strong position. The Coronavirus pandemic has left no industry unscathed, especially retail banking. Overactivity.

Banking 52

Banking Retail Financial CRM 52

CSM Magazine

SEPTEMBER 8, 2023

Check out our white paper entitled ‘ Taking CX Performance To The Next Level ‘ About Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.

Groups 52

Groups Leadership Multi-Channel CRM 52

Zeisler Consulting

SEPTEMBER 15, 2021

is to improve the alignment between what your company says it’s all about (call it mission/vision, corporate values/principles, or simply Brand Promise) and the experience your Customers have when they interact with your brand. Notice that there’s no mention in there about revenues, sales, or market share. So why even bother?

Effort Score 93

Effort Score Sales Exercises Study 93

Oracle

MARCH 22, 2021

Clever B2C marketers can convert individuals from discovery to purchase in a matter of minutes, thanks to the magic of expertly crafted deals, on-point brand messaging, and culturally ingrained consumerism. B2C marketing differences has only become more evident. That’s why first impressions matter just a little more for B2C marketers.

B2C 85

B2C B2B Marketing eBook 85

Currency Alliance

FEBRUARY 15, 2018

Retail brands can be saved; but not by conventional retail strategy. We help consumer-facing brands revolutionise their loyalty programs, maximising participation by customers, and earning of data by businesses. The post The Experience Margin: Only CX can save retail brands appeared first on Currency Alliance. xi] [link].

Retail 110

Retail Brands Banking Loyalty Programs 110

Natalie Petouhof

JUNE 29, 2019

white paper Table of Contents Executive Summary 2 What is a Social Customer? 5 Examples of Brands Affected by Negative […]. 3 What Does this New Socially-Enabled Enterprise Look Like? 4 The Challenges in Managing Today’s Social Customer Service 5 Is Your Company at Risk for Social Media Disasters?

Customer Service 40

Customer Service Social Media Examples Customers 40