Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. In order to get people to pay attention and to secure ‘buy-in’, you’ve labored to evince the “ROI of CX”.

Effort Score 93

Effort Score NPS ROI Case Study 93

Oracle

MARCH 22, 2021

I can sum them up like this: B2B marketing is the multi-course, fine-dining meal where the chef comes out and describes each dish in detail. In contrast, consumer marketing is the White Castle Crave Case you grab from the drive-thru when you know that you probably shouldn’t, but also know that it would be oh-so-satisfying.

B2C 85

B2C B2B Marketing eBook 85

Education Services Group

JUNE 18, 2018

They own it and they troubleshoot it without losing focus on their mission to turn customers into brand advocates. #2. Of course awesome CSMs want “happy” customers, but they know there’s more to actually keeping a customer. Improves everyone’s ROI. Ownership: They Own Customer Successes… and Failures.

Customer Retention 45

Customer Retention Customer Success Management Customers 45

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. customer service interactions via legacy channels like phone and email fell by 7% over the course of 2016 and 2017.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

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Integrity Solutions

MAY 24, 2023

Sales training should be about the sales culture of an organization and helping salespeople to exemplify the brands and products they represent with passion, authenticity and integrity. And high turnover can impact your customer’s perception of your brand and their confidence in your ability to meet their needs.

Training 52

Training Sales Culture Management 52

Bold360

NOVEMBER 30, 2016

Chat bots, often referred to simply as “bots,” are designed to mimic interaction with an actual human – without, of course, an actual human participating in the interaction from the other side. In fact, Facebook reports that more than 10,000 developers are already building bots on its platform alone. Screenshot via UptoDown.com.

Chatbots 40

Chatbots Strategy Self Service ROI 40