Zeisler Consulting

NOVEMBER 22, 2022

Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? Of course not. People is everything , a lot of business gurus will tell us. But is there any sort of correlation analysis for that?

ROI 72

ROI Culture Sales Training 72

Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. The goal of your overall CX program, of course, should be to take that action.)

Effort Score 93

Effort Score NPS ROI Case Study 93

DemandJump

JULY 24, 2020

Website content, white papers, and case studies are all viable ways to speak directly to a consumer. Of course, writing great content is of huge importance, but in order for a content strategy framework to succeed it needs to get in front of the right audience. If you’re wondering, “What should a content plan include?

Case Study 52

Case Study How To B2B Course 52

ShepHyken

DECEMBER 18, 2019

Publish a report or white paper that will benefit your customers. Of course, you should share the best of the best. Here’s to 2020 being your best year yet, filled with revenue, profits and, of course, amazing customer experiences! Plus, it makes everyone feel good to acknowledge team success.

Customer Service 122

Customer Service Customer Experience Tips Social Media 122

Education Services Group

JULY 30, 2018

Even better, as you glean potential problems or rising issues, you’re then empowered to develop nurturing processes around them to course correct. Download our white paper, Success Through Segmentation. Check out this white paper to learn more about that.) Download our Success through Segmentation white paper.

Comparison 53

Comparison Analysis Metrics Customer Success 53

CloudCherry

JANUARY 22, 2020

At times, refocusing your efforts may be the best course of action. A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Of course, you may find that none of the vendors meet your requirements.

How To 243

How To Social Media Analysis Feedback 243

Oracle

MARCH 22, 2021

I can sum them up like this: B2B marketing is the multi-course, fine-dining meal where the chef comes out and describes each dish in detail. In contrast, consumer marketing is the White Castle Crave Case you grab from the drive-thru when you know that you probably shouldn’t, but also know that it would be oh-so-satisfying.

B2C 85

B2C B2B Marketing eBook 85

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. Donna Fluss is president of DMG Consulting.

Contact Center 56

Contact Center Strategy Roadmap Consulting 56

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. Of course there is no scenario in which we should even consider rolling the tape back to the pre-automation days. Download our white paper, Neuroscience and Customer Success , to learn more about the implications discussed in this blog post.

Customer Success 51

Customer Success Customers Study Interaction 51

Education Services Group

OCTOBER 4, 2018

Don’t feel bad because you can course correct. They’re important, of course, but your customer’s little wins along the way are significant, too. Check out the full list in our white paper, Onboarding your Customers with Purpose, Momentum, and Precision. Are there neglected components within the customer experience?

Customer Success 53

Customer Success Tips Course Customers 53

Horizon CX

JANUARY 6, 2020

When visiting amusement parks, roller-coasters in general never really drew me in and of course the “tower of terror” would have been completely out of the question. I had a total of nine bosses over the course of 17 years—that’s about one new boss every two years where I had to prove my value and worth repeatedly.

Airlines 100

Airlines Course Management Survey 100

Playvox

NOVEMBER 3, 2021

According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability. Teamwork, sharing knowledge and best practices feed company culture.

Contact Center 103

Contact Center Culture Competitive Advantage Leadership 103

Comm100

MAY 31, 2016

Blog, reports, and white papers. This can make them angry or confused, which of course leads to difficulty. Download this white paper to learn how to deal with and follow up on difficult customers. Consider starting a Youtube channel or creating a network of videos on your own site. Curate Retail Items.

Retail 105

Retail Self Service How To Policies 105

Comm100

OCTOBER 17, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Contrasting this, of course, are those stories about companies that will even refer you to their competition if they feel the product available there is more suitable for your requirements. Read on to see how many you recognize!

Customer Service 123

Customer Service Social Media Customer Satisfaction Customers 123

Confirmit

AUGUST 10, 2019

What you need to ensure progress is a map to chart your course and the vision of what success looks like. Based upon our decades of experience working with CX programs, Confirmit can act as a guide, and offers the 5 steps outlined in this paper. Download the White Paper now.

ROI 40

ROI Customer Experience Study Financial 40

CSM Magazine

MAY 26, 2021

Or producing white papers to share your insights or unique research on a particular subject that interests them. Examples of this could include having webinars to coach them through particular challenges that they’re having. Or having guides on how to use your product or service.

Customer Experience 52

Customer Experience Knowledge Base B2C User Experience 52

CSM Magazine

MARCH 10, 2020

Of course, this service culture begins at the top; management must set the ultimate example. Nikolaus Kimla is the CEO of Pipeliner CRM and the author of over 100 ebooks, articles and white papers addressing the subjects of sales management, CRM and business. ” About the Author.

CRM 52

CRM Culture Company eBook 52

datastax

JUNE 18, 2019

Of course, this discussion naturally gravitates to the most important part of your application: your data. And this, of course, ties into something that wasn’t new at Velocity: the incredible community members that stopped by and talked to us at our booth in the expo hall. Apache Cassandra Architecture (white paper).

Conference 63

Conference Data Management Software 63

Confirmit

MAY 21, 2018

I have never worked in a B2B environment before, so white papers, fact sheets and abbreviations such as; ABM, CATI and SaaS were all alien to me! In the short time I have been here I have been gaining exposure within marketing; the procedures and conversations involved between colleagues and of course, clients.

Marketing 40

Marketing Tourism B2B Hospitality 40

Team HGS

DECEMBER 19, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. Over the course of the past year, we’ve dedicated a blog post to each of these CX game changers. Trend 10: Digital Assistance—Voice Search. Here, we dissect CX Trend No.10:

Trends 52

Trends Self Service Effort Score Social Media 52

CustomerSuccessBox

JUNE 21, 2022

Therefore, it’s a clear opportunity, and it’s not too late to intervene and get the customer course-corrected. Webinars, blogs, white papers, e-books, etc., This directs your employee resources toward potential risks. Resource : What role can Customer Success Manager play in product management?

Strategy 52

Strategy Customer Retention Video Resources 52

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. Over the course of the past year, we’ve dedicated a blog post to each of these CX game changers. Trend 8: Virtual Reality, Augmented Reality, and 3D Holograms. Raghuraman Anantha Ramakrishnan Senior Manager Operations.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Comm100

DECEMBER 8, 2016

Customer service expert Jeff Toister, in his course, How to Manage Customer Expectations for Frontline Employees , points out that this common phrase can land you in some hot water with customers: “Customers might think you’ll get back to them in a few minutes, even if you really meant a few hours.”

Customer Expectations 100

Customer Expectations Communication Management How To 100

Comm100

OCTOBER 8, 2016

White Papers. Read our post, 15 Top Customer Service Training Courses for Your Agents for Comm100 approved resources. To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Special Reports.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Team HGS

FEBRUARY 6, 2018

HGS recently released a white paper on this year’s top 10 trends in customer service. Over the course of the year, we’ll dedicate a blog post to each of these CX game changers. 2018 Trend 1: Digital Channels Finally Overtake Voice. Here, we dissect CX Trend No.10:

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

ShepHyken

JULY 15, 2016

Of course, there are other tactics that customer experience professionals can explore. As part of his role, Hoffman works directly with clients on projects such as e-books, white papers, executive Q&As, case studies, and webinars. Hoffman, a graduate of St.

Customer Journeys 48

Customer Journeys Customer Experience e-support Case Study 48

Education Services Group

JUNE 21, 2018

Freedom to flex resources to capitalize on opportunities and course correct. Download our white paper, Putting Your Customers (and Your Company) on the Map , to take a more in-depth look at what’s required to put your customer on the map and your company on the road to a better destination. OVERCOMING STUMBLING BLOCKS.

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53

Education Services Group

JUNE 18, 2018

Of course awesome CSMs want “happy” customers, but they know there’s more to actually keeping a customer. And if you’re wondering what other traits make up successful CSMs, take a look at our latest white paper, The 10 Simple Traits of an Awesome CSM. Goal Oriented: Successful Customer Outcomes > Happy Customers.

Customer Retention 45

Customer Retention Customer Success Management Customers 45

Beyond Philosophy

SEPTEMBER 7, 2015

And, of course you have to create the content and information that you post. Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. You don’t need to hire a media company to buy airtime on radio and television.

Social Media 60

Social Media Engagement Video Advertising 60

datastax

AUGUST 13, 2019

So where are banks going wrong, and how can they course correct? The Power of an Enterprise Data Layer (white paper). Outdated Legacy Systems Make It Difficult to Handle Large Data Volumes Efficiently. Many banking organizations are still running on legacy systems that make it challenging to handle the increasing volume of data.

Banking 40

Banking Data Management Rewards Programs 40

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. What creates and sustains top-end loyalty in both the BtoB and BtoC worlds is, of course, excellent performance on “table stakes” tangible, basic value elements. Does it exist?”.

Consulting 60

Consulting Loyalty Advertising Analysis 60

ProProfs Chat

JULY 13, 2018

If downloading a white paper would enter them into the evaluation phase, stop showing them ads with the aim to increase awareness or top-of-the-funnel marketing materials such as general blog post or checklist. Repeating the ads more than 10 times can make people angry.

Advertising 63

Advertising Customer Retention Customers Customer Journeys 63

LiveChat

JULY 27, 2018

Gifts, offers, white papers, and discounts can all help to lure a customer back in. Consider offering an invitation to an in-person event, membership in your VIP rewards program, or even a free educational course. Make them an offer. Give your customer an incentive to come back. Experiment with a series of emails.

Engagement 59

Engagement Tips Rewards Programs Resources 59

NobelBiz

FEBRUARY 13, 2024

Whether it’s providing critical information, correcting course during a call, or offering words of encouragement, call whispering by NobelBiz ensures that agents are never alone in their efforts to deliver outstanding service.

Call Center 59

Call Center Self Service Software Contact Center 59

ShepHyken

JUNE 29, 2020

Of course, you knew that most buyers will pay more for a good service experience, but are you doing anything about it? CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line.

Net Promoter Score 12

Net Promoter Score Customer Service Retail eBook 12

Customer Interactions

OCTOBER 17, 2011

” This will of course increase the size of these utilities making the monitoring, management and compliance efforts more demanding. According to another recent article, in the first six months of 2011 alone, “utilities in the United States (announced) mergers and acquisitions with a total value of $44 billion.”

Resources 30

Resources Survey System Course 30

Strativity

APRIL 20, 2018

It enables an organization to remain on course in its efforts to optimize the journey and the customer experience. Journey management is defined as “an active process used to optimize the journey over time as the organization and customers evolve.” This six-step process of connecting journey maps to action plans doesn’t have to be daunting.

Customer Journeys 40

Customer Journeys Management Course Customers 40