Brandwatch CX

NOVEMBER 8, 2023

4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 8) Likealyzer This free tool allows you to analyze your Facebook page. 11) Twitonomy Twitonomy offers a range of metrics for free, with premium features enabled for $19/month.

Social Media 98

Social Media Tools Analysis Metrics 98

Eptica

MARCH 19, 2021

Date: Friday, March 19, 2021 Author: Guest Author: Dr Nicola J. Published on: March 19, 2021. Millard COVID-19 has changed customer needs and expectations – how can companies ensure they are delivering the right levels of service moving forward? Share this page on: Tweet. Author: Guest Author: Dr Nicola J.

Customer Experience 72

Customer Experience Trends Consumers Interaction 72

Brandwatch CX

JUNE 15, 2022

Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. This free tool allows you to analyze your Facebook page. It’s a very good tool to get a quick top-line analysis of your Facebook page. 4) Buzzsumo. 5) Twazzup. 9) TweetDeck. 9) TweetDeck.

Social Media 144

Social Media Tools Analysis Metrics 144

Eptica

APRIL 28, 2020

Date: Tuesday, April 28, 2020 Author: Manuela Pifani, CXellence Consulting Turning the COVID-19 crisis into an opportunity. Author: Manuela Pifani, CXellence Consulting This week we’re featuring different perspectives on customer service and customer experience during the current COVID-19 pandemic and beyond.

Self Service 79

Self Service Consulting Customer Centricity Trends 79

Daniel Group

MAY 12, 2022

In my recent blog, Great Customer Experiences: The Key to Business Growth , I discuss the connection between great CX and business growth. Please mark your calendars for October 19 and 20 for our annual Client Conference to be held here in Charlotte, NC. Welcome to the May 2022 edition of Success Strategies.

Net Promoter Score 98

Net Promoter Score Customer Experience NPS Conference 98

Eptica

DECEMBER 3, 2020

Author: Pauline Ashenden - Demand Generation Manager As contact centres come to terms with the disruption caused by COVID-19, what are the trends to focus on in 2021? Click here to read all about these five in-depth predictions in this post on our parent company Enghouse Interactive’s blog. Share this page on: Tweet.

Trends 72

Trends Analytics Interaction Technology 72

delighted

MAY 15, 2020

In 2020, we immediately think of the healthcare professionals and essential workers who stand on the front line of the COVID-19 pandemic, risking their health every day for those in need of their care. million units of PPE and COVID-19 response items, including approximately: 6.9 You can learn more on their COVID-19 updates page.

Healthcare 75

Healthcare Industry Hospitality Customer Experience 75

BirdEye

SEPTEMBER 11, 2023

This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Imagine you own a small restaurant and encourage your customers to leave reviews on your Google Business Profile or social media pages. This is where AI helps.

Feedback 107

Feedback Strategy Social Media Analysis 107

SurveySparrow

OCTOBER 10, 2022

In our previous blog, we talked about how to manage reviews on Google. According to Sprout Social’s Content Benchmarks Report , 53% of consumers Like or follow a brand page on social media to learn about them. . This blog post will explain how to get reviews on Facebook using a reputation management tool like SurveySparrow.

How To 52

How To Management Social Media Brands 52

Eptica

SEPTEMBER 10, 2020

19% of UK contact centres revealed that they were looking to update their call recording solutions. In this new blog post, Trevor Davies, Head of Products in R&D, explores some of the key trends and influences from moving to the cloud, to monitoring speech and customer journey analytics, the growing impact of Robotic Process Automation.

Call Recording 74

Call Recording Trends Analytics Technology 74

Comm100

FEBRUARY 1, 2022

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. have declined for the past five years.

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Sponsor charities or local sports teams 19. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. You can also use email marketing to distribute your newsletter and blog content to attract new readers. Table of contents 1.

Social Media 98

Social Media How To Advertising Sports 98

delighted

MAY 15, 2020

In 2020, we immediately think of the healthcare professionals and essential workers who stand on the front line of the COVID-19 pandemic, risking their health every day for those in need of their care. million units of PPE and COVID-19 response items, including approximately: 6.9 You can learn more on their COVID-19 updates page.

Healthcare 54

Healthcare Industry Hospitality Customer Experience 54

Comm100

JANUARY 21, 2021

If a customer has a question, they simply click the chat button (typically positioned in the bottom right corner of the web page) and a chat window pops open. Using live chat analytical tools, you can learn about a visitor’s interaction with your site (time on site, entrance information, pages visited, and more).

Video 246

Video Social Media Software Knowledge Base 246

ProProfs Chat

JULY 30, 2020

In this blog, let’s discover: . Add a pulse survey at the end of a blog post rather than a generic call to action. If you scroll to the end of this blog, you’ll find an embedded survey example that does just this! Pop-up: This allows you to add the surveys as a pop-up on a particular page. Have any questions?

Survey 96

Survey How To Feedback Social Media 96

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. For instance, if you aim to drive more traffic to your website, the ad should contain a link to a landing page. First, you’ll need to open a free business page on the platform. Table of contents What is local advertising?

Advertising 98

Advertising Social Media ROI Strategy 98

Daniel Group

JUNE 23, 2022

For a more extensive discussion of this topic, check out my latest blog. October 19 and 20, 2022, Charlotte, NC. Please mark your calendars for October 19 and 20 for our annual Client Conference to be held here in Charlotte, N C. For our clients, please visit this page to register. Please contact me for more information.

Feedback 52

Feedback Net Promoter Score NPS Conference 52

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. COVID-19 spurred exponential growth in Zoom’s user base, and customers sought more online support than ever. How do you create a custom form landing page for your community? Sign up today ! Here’s the Atlas content you do not want to miss!

Social Media 52

Social Media Self Service Roadmap Insurance 52

Eptica

APRIL 30, 2020

Date: Thursday, April 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Caring for your customers during COVID-19. This is the second in our series of blogs on COVID-19 and customer service - read the thoughts of CX expert Manuela Pifani in the first blog on turning the crisis into a positive opportunity here.

Self Service 74

Self Service Net Promoter Score Trends Leadership 74

SurveySparrow

AUGUST 12, 2021

Adding contact forms or embed forms to your web pages and blogs can get quite tiresome. Basic plan @ $19/month. Build complicated forms, collect customer feedback and filter through your data seamlessly and embed these forms into your web pages and blogs. Worry no more – Plugins are here to help you out.

e-support 52

e-support Analytics CRM Feedback 52

Beyond Philosophy

MARCH 26, 2020

There are many questions about what comes next in the COVID-19 outbreak. Delta has an extensive web page devoted to it. People will remember the COVID-19 Pandemic of 2020, and they will tell their stories. That is key to this COVID-19 situation. We are living in troubling times fraught with uncertainty.

Airlines 140

Airlines Call Center Communication Hospitality 140

SurveySparrow

JUNE 19, 2023

In this blog, we’ll dive into the world of AidaForm alternatives that offer advanced features and user-friendly experiences. The minimum pricing plan starts at $19/month. The minimum pricing plan starts at $19/month. However, like any tool, AidaForm has its fair share of limitations.

Data 52

Data Multi-Channel Survey Analytics 52

BirdEye

DECEMBER 8, 2022

Community blogging 15. For example, studies have found 18-19 year-olds make up about 33% of Instagram users , while only 16% are 50-64 year-olds. How to use them: Create a business page. About: Social bookmarking sites let users bookmark web pages they find valuable. Live streaming social media apps 9.

Social Media 98

Social Media Brands Video Entertainment 98

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Author: Taoufik Massoussi - Product Manager & Head of AI We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives.

Net Promoter Score 95

Net Promoter Score Self Service NPS Consumers 95

Lithium

DECEMBER 21, 2020

Add in the recent events of COVID-19 to that mix, and all of those feelings are instantly heightened. There are tons of content, blogs, books, and videos out there with these types of training. See Khoros Resource Page Here ). Searching for a new job in the regular world can be time-consuming, confusing, and difficult.

Case Study 52

Case Study Social Media Tips Leadership 52

Bold360

MARCH 25, 2020

As we respond to the COVID-19 (coronavirus) pandemic we are shifting our behaviors and adapting to a new way of life that affects how we work, shop, eat, interact with one another and more. Even worse, searching through a static FAQ page by guessing keywords the answer could potentially be listed under.

Policies 76

Policies Technology Video Customers 76

Lithium

APRIL 24, 2020

Add in the recent events of COVID-19 to that mix, and all of those feelings are instantly heightened. There are tons of content, blogs, books, and videos out there with these types of training. See Khoros Resource Page Here ). Searching for a new job in the regular world can be time-consuming, confusing, and difficult.

Case Study 52

Case Study Social Media Tips Leadership 52

Oracle

APRIL 22, 2020

63% believe that their country will not make it through the COVID-19 crisis without brands playing a critical role. Newscred , a marketing management software & content marketing services firm, sent their customers a printable book filled with coloring pages, sudokus, and crossword puzzles to reduce stress and anxiety levels.

Connections 91

Connections Government Hospitality Healthcare 91

Brandwatch CX

FEBRUARY 1, 2019

Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. This free tool allows you to analyze your Facebook page. It’s a very good tool to get a quick top-line analysis of your Facebook page. 4) Buzzsumo. 5) Twazzup. 9) TweetDeck. 9) TweetDeck.

Social Media 99

Social Media Tools Analysis Metrics 99

Chadwick Martin Bailey

AUGUST 5, 2020

I couldn’t have imagined that four years after I blogged about Uber’s evolving brand promise , we’d be debating the safety of a trip to the grocery store. The disruption wrought by COVID-19 has only accelerated that by advancing technology, socio-economic change, and evolving consumer needs.

Transportation 82

Transportation Consumers Innovation Brands 82

Oracle

MARCH 22, 2021

Since Covid-19 forced us to change the ways we work, B2B vs. B2C marketing differences has only become more evident. Developing deep educational resources like blog posts, white papers, eBooks, and videos showcasing the capabilities, results, and even limitations of products and services can be pivotal in converting skeptics.

B2C 85

B2C B2B Marketing eBook 85

Eptica

JUNE 16, 2020

Author: Tom Walmsley - Business Development Manager As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak. Share this page on: Tweet. Published on: June 17, 2020. 3 ways to create a consistent, omnichannel experience (and why it matters).

Travel 63

Travel Innovation Omni-Channel System 63

Magellan Solutions

AUGUST 27, 2021

We have also done this for more than 19 years to find what content on your site is performing well and converting well. . Chances are, if one blog post is already convincing people to buy your product, you should focus on optimizing that post. Before having any domain authority, one can piggyback off on more established blogs.

Metrics 40

Metrics Strategy Marketing Analytics 40

ClientSuccess

MARCH 13, 2020

If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. Long Live Net Dollar Retention “ Luckily he shared on LinkedIn that he’d be turning his presentation into a blog post. Her team at Slack put together this blog on how to get the most out of being a remote employee: [link].

Video 52

Video Healthcare Sales Conference 52

ClientSuccess

MARCH 13, 2020

If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. Long Live Net Dollar Retention “ Luckily he shared on LinkedIn that he’d be turning his presentation into a blog post. Her team at Slack put together this blog on how to get the most out of being a remote employee: [link].

Video 52

Video Healthcare Sales Conference 52

Totango

APRIL 24, 2020

Prior to COVID-19, Zoom had already scaled its digital engagement model to support over 32,000 accounts per CS person. The Totango SuccessBLOC Marketplace optimizes your customer journey by providing pre-built best practices, toolkits, and templates such as the COVID-19 Customer Engagement Toolkit that you can tap into today to get started.

System 62

System Customer Success Customer Journeys Communication 62

Bold360

AUGUST 31, 2020

FAQ widgets: These work like a dynamic search bar, but appear as a widget that floats or is fixed to any page where your customers might need help, such as your product pages. For example, online retailer Filters Fast saw a rapid upsurge in demand for its air and water filters as the COVID-19 pandemic evolved.

Self Service 52

Self Service Chatbots Knowledge Base Omni-Channel 52