Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. When surveyed by Pew Research Center , 45% of Millennials said that they are online “almost constantly.” Be available where they are .

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

Clarivate

JULY 21, 2022

The Web of Science is taking steps to help the research community better understand research integrity. The academic community is reliant on newly published research to further our knowledge on diverse topics and to keep developing our research programs. When research integrity fails.

Tips 105

Tips Course Study Training 105

Clarivate

NOVEMBER 15, 2022

Today we reveal our annual list of Highly Cited Researchers. This year we recognize 6,938 scientists and social scientists who demonstrate significant and broad influence among their peers in their chosen field or fields of research. Of all the world’s researchers, they are one in 1,000.

Analysis 111

Analysis Effort Score Government Exercises 111

Clarivate

MAY 19, 2022

There are more than 65,000 early career researchers in Ukraine. In this blog post, we spotlight the young scientists in the country and the disciplines in which they work. As the devastating effects of the war there continue, the future of research in Ukraine is uncertain. Why are early career researchers so important?

Government 98

Government Resources Innovation Financial 98

Comm100

OCTOBER 25, 2021

It should come as no surprise therefore, to hear that higher education institutions are looking to offer a digital-first approach to improve student engagement and experience. In this blog, we’ll look at the best practices for using social media as a student support channel in higher education. Get ebook now. Free eBook.

Social Media 130

Social Media Engagement eBook Omni-Channel 130

Clarivate

SEPTEMBER 7, 2023

We are proud to introduce fresh insights into measuring global research performance via our dynamic G20 scorecard for 2023, newly enhanced with online data visualizations. This guide to understanding the G20 scorecard explores how this interactive tool expands our perspective of global research and innovation.

Government 116

Government Trends Innovation Comparison 116

Clarivate

JANUARY 14, 2022

Highly Cited Researchers 2021 are based at more than 1,300 institutions. In this interview, we speak with Korea University about how it encourages collaboration, facilitates career growth and accelerates innovative research. Do you have programs to celebrate Highly Cited Researchers?

Case Study 98

Case Study Study Analysis Trends 98

Comm100

OCTOBER 13, 2022

While digital recruitment strategies have levelled the field for some institutions, others may find it challenging adapting to the new landscape. To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect.

Strategy 197

Strategy Chatbots Social Media Omni-Channel 197

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. An approachable best-seller that will expand the way you think about applications of research.

Resources 80

Resources Management Conference Groups 80

Uniphore

JANUARY 4, 2022

You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more. Zeus Kerravala Founder and Principal Analyst, ZK Research. Mark Smith Analyst, Ventana Research. Umesh is an alumnus of Jaypee Institute of Information Technology, and also a renowned ‘TED Talk’ speaker.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Clarivate

NOVEMBER 28, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Sciences (CAS) in a yearly report on the hottest fields in science, including data on the countries and institutions producing the work.

Report 59

Report Analysis Comparison Course 59

ShepHyken

AUGUST 24, 2018

Our research for The Long-Distance Leader shows that as people become more used to working this way, the worries about this diminish. The research, from Harvard Business Review and others, shows that if people are properly set up for success, they will often surprise you with their productivity. Maximizing the Good Stuff.

Customer Service 79

Customer Service Call Center Leadership Customers 79

Comm100

MARCH 6, 2022

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. Howe Institute, the policy research organization, summarized : “Unless credit unions are directly involved in the development of the new digital offerings, they will be left behind.”.

Chatbots 153

Chatbots e-support Banking Engagement 153

TechSee

JUNE 16, 2022

He is an experienced digital content, brand development, experience design and research leader committed to uncovering opportunities for amplifying market share, profitability and customer satisfaction in organizations of all sizes. For three decades, Richard has researched the topic of customer loyalty and what drives repeat business.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

2020 Research

MARCH 28, 2024

By conducting research with a focus on diversity, healthcare researchers can identify and address health disparities. When researchers include a diverse sample of participants, they collect data that accurately reflects the population they aim to serve.

Healthcare 59

Healthcare Groups Government Policies 59

GetFeedback

SEPTEMBER 2, 2019

Companies are now using machine learning technology to improve customer experience and traditional institutions usually resistant to change are coming under pressure from a customer base that wants more. Weighed down by layers of bureaucracy and regulations, financial institutions are some of the most change-resistant industries around.

Net Promoter Score 210

Net Promoter Score Self Service Financial Customer Centricity 210

Clarivate

OCTOBER 31, 2023

Our latest Global Research Report from the Institute for Scientific Information (ISI) charts China’s research trajectory and its path of growth, quality and international collaboration. Over the last 40 years China’s research economy has experienced remarkable transformation and growth.

Policies 75

Policies Trends Analysis Report 75

Beyond Philosophy

SEPTEMBER 10, 2019

A new report by the Institute of Customer Service indicates that Customer Satisfaction is declining in the UK. We decided to ask the expert Joanne Causon, CEO of the Institute of Customer Service what she thought the problem was with Customer Satisfaction. They run their research twice a year and have done so for the past ten years.

Customer Satisfaction 163

Customer Satisfaction Report Customers Survey 163

Clarivate

SEPTEMBER 19, 2023

The Citation Laureates 2023 list has been announced, recognizing a select group of influential, highly cited researchers whose contributions are on par with Nobel Prize recipients. We explore their profound impact on our world and their enduring commitment to the pursuit of knowledge, inspiring the next generation of researchers.

Analysis 111

Analysis Video Innovation Groups 111

Clarivate

MARCH 17, 2022

Highly Cited Researchers are making a significant impact in sustainability research. In this blog post, we put a spotlight on those focusing on the first two Sustainable Development Goals, No Poverty and Zero Hunger. At Clarivate, we serve the STM research and publishing communities.

Analysis 98

Analysis eBook Study System 98

2020 Research

APRIL 26, 2023

8, 2023: Silvergate Bank, a cryptocurrency-focused institution, was the first to fail due to significant losses in its loan portfolio. banks should double down on their market research initiatives to understand the needs, wants, and perceptions. Unfortunately, these aren’t speculative scenarios—it’s all happening now in 2023.

Banking 97

Banking Marketing Consulting Video 97

Clarivate

MARCH 6, 2024

For 13 years, Clarivate has identified the organizations leading the world in technology research and innovation. million innovators and organizations, 3,500 qualifying companies and institutions into 100 ranks. This year, ranked. 2024 report key findings Samsung Electronics ranks first in the Top 100 Global Innovators 2024.

Innovation 52

Innovation Report Analysis Analytics 52

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Public knowledge of credit unions can be summed up by the not-so-subtly titled “ Research Proves Consumers Know Diddly Squat About Credit Unions ”. Research shows that highly engaged employees are 2.25

Strategy 177

Strategy Omni-Channel e-support Financial 177

Clarivate

APRIL 21, 2022

In this blog, part of a new series highlighting the contributions from Ukraine to global research, we analyze the growth and diversity of subject areas in Ukraine. We also look at Ukraine’s contribution to global Research Fronts , which form when clusters of Highly Cited Papers are frequently cited together. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

NICE inContact

OCTOBER 5, 2016

Please read Part One of this blog series and download the full report for complete details. As a former CSR myself (approximately three years with very well-known telecommunications provider and two years with a large financial institution) I can personally corroborate these results. “Why do I need to give it to you, again?”

Telecommunications 185

Telecommunications Policies Financial Customer Service Representative 185

AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 134

Innovation Travel Financial Exercises 134

Clarivate

SEPTEMBER 27, 2022

In our blog series about Highly Cited Researchers and the UN Sustainable Development Goals (SDGs), we turn our attention to SDG 6: Clean Water and Sanitation. An example of this came in August, when researchers warned that Europe is facing its worst drought in 500 years. Highly Cited Researchers tackle the water crisis.

Government 98

Government Policies Resources Report 98

Optimove

MARCH 6, 2024

The GRIT Act utilizes 50% of the revenue from the federal excise tax on sports wagers to establish a dedicated funding stream for gambling addiction treatment and research. The remaining one-quarter would go to the National Institute on Drug Abuse (NIDA) to fund gambling-related research. Your options for CDP-led orchestration.

Sports 69

Sports eBook Trends Government 69

Clarivate

SEPTEMBER 15, 2022

Writing a great research paper is easier when you have a timely and focused topic. Our latest Global Research Report on ocean health by the Institute for Scientific Information (ISI) identifies compelling insights that can be explored for your next research paper. Research growth is happening in other areas, too.

Comparison 59

Comparison Tips Report Resources 59

BirdEye

NOVEMBER 14, 2023

According to our research : Consumers research a local business before making a purchase 68% of the time. 93% of consumers read two or more reviews when researching a company. In an industry where trust is paramount, having a slew of positive reviews can significantly enhance your institution’s reputation.

Financial 59

Financial Banking Social Media Comparison 59

Customer Bliss

MARCH 5, 2019

Read more articles about Danny Meyer and Zappos here on my blog.]. Both the Disney Institute and Gallup Research tell us that companies who practice this kind of emotion-driven innovation earn customer advocates three times more likely to recommend. Earn Customer Advocates Who Are 3X as Likely to Recommend.

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

BirdEye

MAY 26, 2023

According to research, approximately $150 billion in revenue is lost each year in the healthcare industry due to no-show appointments. In this blog post, we’ll explore what features good software should have as well as some of the top scheduling apps on the market. Table of contents What is HIPAA compliance?

Software 98

Software Healthcare Guidelines Insurance 98

SurveySparrow

OCTOBER 17, 2023

Secondary research involves the analysis and interpretation of existing data and information collected by others. Successful enterprises attribute their strategic decisions to comprehensive secondary research. Successful enterprises attribute their strategic decisions to comprehensive secondary research.

Examples 52

Examples Case Study Analysis Study 52

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. These quests can involve solving problems, conducting research, or collaborating on projects. What is Gamification? Quests can be individual or group-based.

Gamification 100

Gamification Engagement System Feedback 100

Beyond Philosophy

SEPTEMBER 19, 2019

In January, I was surprised and disappointed that research from Nunwood and Forrester, two significant firms in the Customer Experience movement, showed that Customer Experience was flatlining. Joanne Causon, CEO of the Institute of Customer Service , joined me on our podcast about this downward trend in Customer Satisfaction.

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113

TechSee

AUGUST 14, 2023

Follow on LinkedIn Bob Thompson, Founder and CEO at CustomerThink Bob is the CEO of CustomerThink, a research and publishing firm focused on customer-centric business management, and Founder/Editor-in-Chief of CustomerThink.com , the world’s largest community dedicated to customer-centric business.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Experience Matters

APRIL 6, 2015

We are incredibly grateful for all of our wonderful clients, team members, and the community of CX professionals who participate in our research and read our content. Stay tuned to this blog for more information. Dana Farber Cancer Institute. Jude Children’s Research Hospital. It’s been a great five years!!!

Hospitality 120

Hospitality Groups Consulting Customer Experience 120