InMoment XI

APRIL 23, 2024

In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach. Using reputation management tools, you can bring together all your data in one place, combining your data. A feedback type that’s grown in the last few years is social media.

Social Media 260

Social Media Analysis Feedback Loyalty 260

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

InMoment XI

SEPTEMBER 27, 2023

This understanding can make or break a company’s reputation and long-term success. NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. What’s the Score for Insurance Brands?

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business.

Strategy 115

Strategy Management Social Media Brands 115

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Restaurant reputation management refers to the processes you use to track, respond to, and address customer feedback.

Tips 108

Tips Management Social Media Feedback 108

ShepHyken

MAY 31, 2019

If we were to inquire as to the last time you had an exceptional experience as a customer it wouldn’t likely take you long to describe the lasting impression made upon you by a brand and how pleased you were with the outcome. Same goes for a poor experience and how badly it turned you off from that company, brand or product.

Customer Experience 117

Customer Experience Touchpoint User Experience Feedback 117

Comm100

FEBRUARY 15, 2022

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP.

Self Service 130

Self Service Consumers Customer Service Social Media 130

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” Arden could not have imagined the challenges of managing a business’s online reputation. In fact, your business’s local search engine optimization (SEO) reputation signals search engines about your brand.

Strategy 109

Strategy Management Brands Video 109

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. We’ll talk about why a good reputation is important, and how you can take care of yours effectively.

Brands 109

Brands Management Social Media Analytics 109

ShepHyken

DECEMBER 14, 2018

CX teams that are lax with data security put their organization’s reputation on the line, as well as the trust of their customers. Some of the biggest concerns among the CX professionals were the loss of customer trust (54 percent) and a diminished brand reputation (46 percent). Customer loyalty is built on trust.

Customer Experience 103

Customer Experience Policies Government Customers 103

InMoment XI

SEPTEMBER 14, 2023

In the interconnected world of today, reputation management has evolved from a luxury to an absolute necessity. This article delves deep into the critical role that reputation management plays in determining a brand’s success. It’s essential to differentiate between brand image and brand reputation.

Brands 260

Brands Management Social Media Effort Score 260

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. Table of contents What is an online reputation management consultant?

Consulting 97

Consulting Management Social Media Multi-Channel 97

Optimove

MARCH 18, 2024

The big picture: Operators can use tech to prioritize responsible gambling measures, to ensure player welfare, avoid unnecessary fines, sidestep regulatory risks, safeguard their reputations, and address staffing concerns. Leveraging AI and predictive models can help operators identify and act on at-risk players.

eBook 52

eBook Loyalty Tips Measurement 52

ShepHyken

AUGUST 2, 2019

This might seem like common sense, but many people ignore brands with rude employees. These are the reasons why all people inside should work towards a good reputation. The post Guest Blog: The Importance of First Impressions in Customer Service appeared first on Shep Hyken. Be respectful.

Customer Service 111

Customer Service Training Customers Tips 111

BlueOcean

OCTOBER 4, 2023

Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Joe Rawlinson

JANUARY 22, 2024

Building local brand awareness is just as important as creating a strong online identity. It enables you to attract nearby customers to your business and build a strong reputation for being credible and trustworthy. However, it’s something that every brand can benefit from and should think about.

Brands 78

Brands How To Sports Social Media 78

Beyond Philosophy

OCTOBER 26, 2023

She’s always believed in a strong brand, but how can she plan what people take away from her brand? She thinks of brands appropriately, and not everyone does. Brands are a tactic we use, which is different than strategy. A company needs a few things before they have a brand. Your brand is a tactic.

Brand Values 88

Brand Values Brands Social Media Sports 88

ReviewTrackers

MARCH 3, 2021

Is your business or brand well-known online? What kind of content appears on search engine results pages, review sites and social networks whenever your business or brand name is being searched? These are some of the questions that you must ask – and be able to answer – when you wish to successfully manage your online reputation.

Metrics 123

Metrics Measurement How To Social Media 123

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation. What does an online reputation manager do?

Company 98

Company Management Multi-Channel Social Media 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 110

Marketing Social Media Advertising Tips 110

ShepHyken

MAY 18, 2018

The article will argue that while offering a superior product at a competitive price is a must, it is this third pillar, experience, which can build a brand’s reputation, create customer loyalty and generate crucial repeat business. Never underestimate the value of a customer base that is loyal to your brand, though.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

kommunicate

DECEMBER 30, 2023

Last Updated on December 30, 2023 A poor customer experience is a costly affair, according to a report by Retail Customer Experience, brands that manage an above-average customer experience bring in 5.7 Not providing a great customer experience can result in reputation damage, [.] times more revenue.

Tools 52

Tools Management Customer Experience Retail 52

ShepHyken

NOVEMBER 16, 2018

Social networking sites and live chat puts you directly before your customer; you can’t forfeit your customer to keep up your brand position. As a matter of fact, when you don’t react to a question, you harm your brand reputation since that data is available to a great many people.

Consumers 96

Consumers Technology Chief Customer Officer Social Media 96

Beyond Philosophy

SEPTEMBER 21, 2023

Catherine, one of our podcast listeners, wants to know how to establish her organization’s reputation for having low prices without the companion reputation for having cheap and low-quality products. The fundamental problem for many businesses is wanting a reputation for low prices and high quality.

Conference 88

Conference Strategy Examples Communication 88

BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. To solve the growing need to improve authority, many reputation management solutions are in the market now. Solution: 1.

Management 58

Management Brand Values Resources Social Media 58

ShepHyken

DECEMBER 13, 2019

Reputations always have a backstory, trust reputable indicators. Vendors must have a realistic, positive attitude towards your brand – they should be eager to work with you and help grow your business. Your business’s reputation may be judged by your supplier’s labor practices. Are they hitting their funding KPIs?

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

BirdEye

AUGUST 29, 2023

Satisfied customers grow brand loyalty, boost word-of-mouth recommendations, and significantly boost a business’s growth. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. This way, they stick with the brand, increasing profitability and reputation.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. We’ll talk about why a good reputation is important, and how you can take care of yours effectively.

Brands 63

Brands Management Social Media Analytics 63

Daniel Group

JULY 1, 2023

Welcome to Success Strategies | July 2023 Are You Losing Customers and Hurting Your Brand Because of Poor CX? Is poor CX causing customer loss and brand damage? In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty.

Brands 52

Brands B2B Touchpoint Effort Score 52

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. This social media statistic makes it very clear that a centralized approach to monitoring is important for brands spread across locations to drive impactful outcomes.

Social Media 58

Social Media Multi-Channel Trends Tips 58

BirdEye

NOVEMBER 28, 2023

A popular restaurant group, dishing out great meals for over two decades, was worried that its hard-earned reputation might take a hit if it couldn’t dig into its guest sentiments. The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround.

Industry 58

Industry Management Healthcare Hospitality 58

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Your business USP must be the focal point for digital marketing messages, branding development, and advertising efforts.

Travel 109

Travel Marketing Social Media Hotels 109

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Customer reviews play a vital part in that process. More on this later.

Examples 97

Examples Social Media Video Feedback 97

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 110

Retail Brands Consumers Case Study 110

ShepHyken

MAY 15, 2023

4 Ways to Create the Authentic Relationships Customers Crave by Ed Hallen (Fast Company) In a world of infinite choices, customers remember brands that provide genuine, trustworthy, and authentic experiences. Here are four ways brands can create more meaningful connections with their customers. It starts with Social Listening.

Net Promoter Score 64

Net Promoter Score Self Service Customer Service NPS 64

BirdEye

MARCH 1, 2024

In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in. Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye.

Guidelines 58

Guidelines Social Media Case Study Effort Score 58

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Managing online reputation What people say about you online significantly influences your practice’s online reputation.

Marketing 58

Marketing Social Media How To Healthcare 58