GetFeedback

JULY 19, 2019

In life, each of us interacts with people who think we’re the greatest thing ever or the least impressive thing they’ve ever seen. We’re constantly learning what we’re good at and where we may want to consider our life choices and make a change. Business is no different. Customer feedback (aka Voice of the Customer ) is a gift.

Data 262

Data How To Social Media Effort Score 262

SurveySparrow

FEBRUARY 13, 2023

It can include details about their achievements, a typical work day, personality or interests. Source: Crobox Blog Takeaways: Does your organization have lots of employees? Will people read a blog post? Are you looking for ideas to show people that your company is, in fact, a phenomenal place to work? Yes to that too!

Examples 52

Examples Culture Social Media Video 52

BirdEye

DECEMBER 30, 2023

So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account. Did you know that a mere post of only 280 characters could unlock your brand’s potential? Let’s dive in.

How To 111

How To Social Media Advertising Analytics 111

Kayako

JULY 30, 2018

These real-life examples speak not only to other customers but also to prospects seeking a way to address their own company’s pain points. These real-life examples speak not only to other customers but also to prospects seeking a way to address their own company’s pain points. Are you capturing this data? However, it’s not that easy!

Marketing 125

Marketing Customer Experience Net Promoter Score Customer Voice 125

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Guidelines Brands 116

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor. Preparation checklist.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

BirdEye

FEBRUARY 29, 2024

Real estate agents are more than gatekeepers of property transactions; they are the navigators of life’s most pivotal moments. Beyond just closing deals, they are critical in steering clients through significant life changes, a responsibility that demands trust and credibility.

Examples 59

Examples Trends Financial Communication 59

BirdEye

DECEMBER 15, 2023

Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management. Managing 24 locations, each with its vibe and all rocking 75 different social media accounts, is not easy.

Social Media 59

Social Media Management Metrics Connections 59

BirdEye

MAY 15, 2023

In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. Selling has always been and will be about relationships.

Social Media 97

Social Media B2B Multi-Channel Effort Score 97

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 86

Healthcare Government Innovation Training 86

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement.

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

CSM Magazine

AUGUST 5, 2021

Just when we thought the new world of remote and hybrid work might make life easier, it has actually produced new complexities. This places immense pressure on managers by adding an extra layer of complexity to the already complicated business of running a contact centre. How can organisations gamify day-to-to metrics from a distance?

Gamification 59

Gamification Metrics Analytics System 59

BirdEye

APRIL 6, 2023

According to the US Census, an average of 5.4 million business ventures are started in the U.S. Starting a business is a great way to fulfill your passions and make a living. It’s also an effective way to gain a more flexible lifestyle and greater independence you won’t find working for someone else. Top 10 online business opportunities 1.

Insurance 98

Insurance Social Media Transportation Consulting 98

BirdEye

NOVEMBER 16, 2023

Getting more clients for your real estate business is integral to real estate reputation management. Fear not, because this blog is different. Develop customized property management solutions 20. It’s easy to feel overwhelmed with many strategies, tactics, and techniques while increasing your realtor ratings.

Chatbots 111

Chatbots Social Media Consulting Financial 111

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences.

Industry 59

Industry Government Technology Innovation 59

SurveySparrow

JULY 26, 2023

In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. Want to match customer expectations with your business strategies?

Voice of Customer 52

Voice of Customer Social Media Customer Journeys Competitive Advantage 52

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. “Our community helps us get to the whys” – Visionary winner @ElizabethArden. “Our community helps us get to the whys” – Visionary winner @ElizabethArden.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySparrow

NOVEMBER 1, 2021

Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. Let’s be honest, a great deal of success in life, job, or business depends on how vast is our network. 2020 was a tough year for everyone.

Social Media 98

Social Media Tips Conference Leadership 98

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences.

Industry 48

Industry Government Technology Innovation 48

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. The Super-Heroes of Customer Experience are here! LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Khoros Communities. Tribal Knowledge Base and blog workflow. Moderation and spam management.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

BirdEye

NOVEMBER 7, 2023

It is effective communication. Car sales emails are a crucial part of that effective communication strategy. This blog guides you through the steps needed to close more deals for your car business. Do you know what’s the one thing that is crucial in getting more sales? To see tangible results, you have to be more creative.

Sales 115

Sales Automotive Tips Advertising 115

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. See Pricing FREE DEMO This blog post tells you all you need to know to up your social media marketing game by hiring a content creator.

Social Media 52

Social Media Brands Multi-Channel Video 52

BirdEye

JULY 11, 2023

This blog post covers the basics of Instagram captions with examples to get you started on your Instagram marketing journey. They provide context, tell your story, share insights, or spark curiosity about your brand. People use Instagram to connect with brands, find products they like, join communities, and share their personal life.

Social Media 40

Social Media Video Examples Brands 40

Amity

NOVEMBER 28, 2018

Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly. Depending on the day, it could be I play more of the coach, of the GM, or of the player in the front line, but I do all three.

Customer Success 106

Customer Success Competitive Advantage Customers Software 106

SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. It encompasses factors like work-life balance, recognition, opportunities for growth, and effective communication. It’s not just a saying, it’s a strategic imperative.

Culture 52

Culture Customer Satisfaction Loyalty Innovation 52

BirdEye

OCTOBER 26, 2023

Online reviews are a goldmine of insights. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. She started using it for online reputation management in multifamily housing.

Brands 116

Brands Multi-Channel Consulting Report 116

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. The whole manual workflow around qual screening/recruiting/launching studies could be reimagined, saving days of time in a typical study.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. The whole manual workflow around qual screening/recruiting/launching studies could be reimagined, saving days of time in a typical study.

Gamification 52

Gamification Study Healthcare Groups 52

Gainsight

OCTOBER 22, 2018

I started my professional career as a product manager. Over the years, I moved up from Product Manager to “Manager of Product Management” (still a bizarre title to me!) When I left the world of product management to become a CEO, Customer Success was barely a gleam in my colleague Dan Steinman’s eye!

Sales 95

Sales Marketing Customer Success Customer Insights 95

Avaya

NOVEMBER 1, 2018

Now my colleague is in product management, and she said she’d rather hear complaints any day. I’m a customer for life!” I’m a customer for life!” We’ve had a lot of great feedback this year, much of it from the analyst community and industry groups, but this recognition is a little different. Will they buy again?

Feedback 45

Feedback Effort Score Roadmap Groups 45

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. Customer Financial Metrics. Customer Health Metrics. Customer Usage Metrics.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

Optimove

JANUARY 27, 2022

Secondly, these words – by business leaders, marketing decision-makers, and all sorts of CRM Marketing professionals, WRITING ABOUT business, marketing, and CRM Marketing in particular – give the most insider insight possible into what the CRM Marketing community really values. But, while more than 70 submissions (!) That moved us.

CRM 52

CRM Marketing Omni-Channel Multi-Channel 52

Amity

MAY 25, 2016

With over 750 customers worldwide, Vision Critical provides a cloud-based Customer Intelligence platform that allows companies to build engaged, secure communities of customers they can use continuously, across the enterprise, for ongoing, real-time feedback and insight. I head up the Customer Success Team in Toronto.

Customer Success 90

Customer Success Customers Metrics Sales 90

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. Customer Financial Metrics. Customer Health Metrics. Customer Usage Metrics.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. Customer Financial Metrics. Customer Health Metrics. Customer Usage Metrics.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52