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Awesome Customer Service from the US Post Office

CSM Magazine

“I think recognition and applause are needed when we encounter awesome service” – John Tschohl . He had a package from Switzerland that had arrived Monday at my former office. Scott was excited to see me (the tennis court is only a few blocks from my old office). I moved 13 months earlier.

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23 Inspiring Women to Watch in 2023

TechSee

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

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Top women CXOs

CloudCherry

It is International Women’s Day, a day to honor and celebrate the achievements of women who inspire us in their own unique ways. It’s a day to remember why ‘Women’ all around us are so amazing. She is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

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3 Reasons to Store Feedback on the Customer Record

GetFeedback

Are you getting the most out of the customer feedback you’re collecting? The best way to drive immediate results with customer feedback is to integrate it with Salesforce, your source of truth for all things customer experience. Identify trends throughout the customer journey.

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7 Reasons for Failure When Adopting a Customer First Strategy

C3Centricity

By now, every CEO knows that a stronger customer focus is the answer to many of their business challenges. Why therefore do so many companies still struggle to adopt a customer-first strategy and culture? The CEO needs to ask the awkward questions to ensure everyone is embracing a customer-first strategy. #CEX

Strategy 194
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Selling the value of reviews: Shaping brand legacy 

BirdEye

They are a powerful tool for businesses to gain credibility, build trust, and promote their products and services. A good review creates a sense of urgency, driving customers to purchase so they don’t feel they might miss the opportunity. She started using it for online reputation management in multifamily housing.

Brands 115
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How businesses can leverage AI: Fireside chat with Google

BirdEye

For local businesses and brands, effectively leveraging Google’s suite of products presents a major opportunity to attract and retain customers. Key takeaways from the discussion Birdeye is one of Google’s most integrated partners, and fills an important role for businesses trying to leverage Google’s ecosystem of products.

Brands 110