AWS Machine Learning

SEPTEMBER 20, 2022

For the FDA and Japanese PMDA, it’s a regulatory requirement to submit tabulated data in CDISC Standard Data Tabulation Model (SDTM), analysis data in CDISC Analysis Dataset Model (ADaM), and trial metadata in CDISC Define-XML (based on Operational Data Model (ODM)). ADaM (Analysis Data Model) – Standards for analysis data.

Industry 81

Industry Analysis Healthcare Data 81

Experience Investigators by 360Connext

DECEMBER 31, 2014

Adam Toporek and I ( Jeannie Walters ) have a relationship that’s a little fun, a little business and a little brother-and-sister. Our podcast so far has included rants (mostly by me) and raves (mostly by Adam) as well as exploration of what’s next (not Google Glass). way to brush up on what you know and get inspired!

Entertainment 247

Entertainment Leadership Social Media B2B 247

ShepHyken

AUGUST 30, 2016

Adam Toporek Shares Tips and Ideas on. Shep Hyken speaks with fellow customer service expert, keynote speaker, and author, Adam Toporek. They discuss Adam’s new book, “ Be Your Customer’s Hero: Real World Tips & Techniques for the Service Front Lines.” How to Be Your Customer’s Hero.

Tips 82

Tips Customer Journeys Customer Service Customer Experience 82

Customers That Stick

FEBRUARY 27, 2020

Check out the video below to hear Adam’s one win that you can take away from The 80/20 Principle to improve your organization’s customer experience and customer service. In this One Win Book Review, we take a look at The 80/20 Principle by Richard Koch. About The 80/20 Principle.

Video 88

Video Resources Customer Service Examples 88

West Monroe

JUNE 8, 2022

Fabio Mantovani , Vice President, Ventures, New York Power Authority. Adam Ruder , Assistant Director, Clean Transportation, NYSERDA. Christine Weydig , Director, Office Environmental and Energy Programs, Port Authority of New York and New Jersey. Raghusimha Sudhakara , Director, e-Mobility & Demonstrations, Con Edison.

Transportation 52

Transportation Strategy Policies Groups 52

Clarivate

NOVEMBER 15, 2022

Throughout the year we examine evidence of factors such as retractions, misconduct and extreme self-citation—all of which would detract from true community-wide research influence— and may lead to an author being excluded from the list. The impact of research misconduct on the Highly Cited Researchers list. Pendlebury, D. and Szomszor, M., “How

Analysis 111

Analysis Effort Score Government Exercises 111

Customers That Stick

FEBRUARY 20, 2020

Check out the video below to hear Adam’s one win that you can take away from The Non-Designer’s Design Book to improve your organization’s customer experience and customer service. In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. About The Non-Designer’s Design Book.

Exercises 78

Exercises Video Training Customer Service 78

ShepHyken

APRIL 5, 2021

Had the author said 2035, I might buy into this. My friend David Horsager, author of the recently published book The Trusted Leader , says (backed with research) that trust is an organization’s most important asset. The Top Customer Experience Podcasts (Updated March ’21) by Adam Ramshaw. I’m betting against it.

Customer Service 123

Customer Service Self Service Contact Center Tips 123

Experience Investigators by 360Connext

MARCH 4, 2015

We released our 15th episode , and it’s been quite the learning experience for my co-host Adam Toporek from Customers That Stick and me! Adam and I discussed how one particular airline, RyanAir , made a change swiftly when they saw the negative impact of a policy of treating customers poorly. Better customer service FTW.

Customer Service 110

Customer Service Airlines Social Media Loyalty 110

Customers That Stick

FEBRUARY 6, 2020

Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! As the world’s #1 expert in selling (and the author of the best-sellers Little Red Book of Selling and Little Red Book of Sales Answers) Gitomer knows more about attitude than anyone. Attitude by Jeffrey Gitomer.

Video 78

Video Customer Service Sales Tools 78

SurveySparrow

AUGUST 30, 2023

Duerden The Cult of the Customer- Shep Hyken Think Again- Adam Grant The Ten Principles Behind Great Customer Experiences- Matt Watkinson The Disruption Mindset- Charlene Li Outside In- Harley Manning, Josh Bernoff, and Kerry Bodine The Experience Economy- B. Designing Experiences Authors: James Robert Rossman and Mathew D.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

Experience Investigators by 360Connext

DECEMBER 5, 2014

These are the types of questions Adam Toporek and I will be covering in our new business podcast: Crack The Customer Code! Our premier episode features the one and only Jackie Huba , author of Monster Loyalty : How Lady Gaga Turns Followers Into Fanatics, who shares amazing insights and gives us a sneak peek into her next area of focus.

Social Media 244

Social Media Consulting Leadership Employee Engagement 244

AWS Machine Learning

MARCH 1, 2024

Reynolds as Vice President, Worldwide Controller, and Principal Accounting Officer, Adam N. Reynolds as Vice President, Worldwide Controller, and Principal Accounting Officer, and Adam N. Herrington as CEO Worldwide Amazon Stores, Brian T. Olsavsky as Senior Vice President and Chief Financial Officer, Shelley L. As of 2024, Jeffrey P.

Knowledge Base 110

Knowledge Base Chatbots Policies Government 110

ShepHyken

APRIL 11, 2017

Adam Dorrell on How to Monetize the Net Promoter Score. Shep Hyken interviews Adam Dorrell, the CEO and co-founder of CustomerGauge. Adam said that about 40 percent of survey respondents were not sure how much business they retain each year. The post Amazing Business Radio: Adam Dorrell appeared first on Shep Hyken.

Net Promoter Score 83

Net Promoter Score NPS Customer Retention CRM 83

Bold360

APRIL 29, 2020

In this episode of CXNext Live, Ryan Lester interviewed Adam Toporek , a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business. Adam is the president of CTS Service Solutions, author of the book Be Your Customer’s Hero, and host of Crack the Customer Code.

Customer Journeys 52

Customer Journeys Policies Meeting Wait Times 52

Customers That Stick

MARCH 4, 2019

Check out the video below to hear Adam’s one win that you can take away from When Genius Failed to improve your organization’s customer experience and customer service. In this One Win Book Review, we take a look at When Genius Failed by Roger Lowenstein. About When Genius Failed. hedge fund, Long-Term Capital Management.

Financial 87

Financial Tips Video Culture 87

Lumoa

JANUARY 9, 2018

Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author @BlakeMichelleM | blog "The future of customer experience is around providing tailored and personalized customer experiences. Bell, Customer Loyalty Keynote Speaker, Trainer, Author. Customers want you to know them.

Customer Experience 354

Customer Experience Competitive Advantage Omni-Channel Culture 354

Customer Guru

OCTOBER 16, 2018

” ~ Brian Solis, Award-winning author, Keynote Speaker and Digital Analyst. ” ~ Jeanne Bliss, Customer Experience Expert and Best-selling Author. ” ~ Harley Manning, Founder of Forrester’s customer experience research practice and Best-selling Author. Quote Source: [link]. ” ~ Business Dictionary.

Customer Experience 129

Customer Experience Touchpoint Interaction Customers 129

Blake Morgan

JULY 18, 2023

At Comerica, that’s Maria Adams, the director of CX, who Weber says can see everything and process it strategically. Jim Weber, Chief Experience Officer of Comerica Inc, stepped into his current role in late 2019 with a goal to build and expand a customer experience team.

Leadership 52

Leadership Chief Customer Officer How To Customer Centricity 52

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Cohosted by Adam Toporek and Yours Truly, this podcast is all about learning from business leaders of ALL kinds who are innovating in many cases (and disappointing in others.). Join Adam and I as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen.

Training 197

Training Course How To Healthcare 197

ShepHyken

MARCH 21, 2022

How Retailers Can Improve Their Customer Retention Rates Through UGC by Adam Dornbusch. The authors use Brinks, the 163-year-old armored car company as an example of how a brand can use AI to improve the customer experience. The author provides several interesting and different ideas. Sometimes common sense makes the most sense!

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

CSM Magazine

JULY 13, 2021

Adam Bromage-Hughes, Technical Director at Encoded , takes a closer look at the directive and discusses why SCA is so important for companies and customers. The Financial Conduct Authority (FCA) has announced the deadline for implementing full SCA compliance for e-commerce transactions is now 14 March 2022. About the Author.

Banking 52

Banking Financial Customer Confidence Customers 52

Experience Investigators by 360Connext

JUNE 20, 2018

Jeannie and Adam interviewed Merit Gest, author of Myth Shift: Challenging The Truths That Sabotage Success , to discuss powerful engagement and onboarding strategies for customer-focused sales teams. Listen in!

Engagement 179

Engagement Social Media Sales Loyalty 179

ShepHyken

DECEMBER 3, 2018

On a recent flight, the author of this article met “Captain Adams,” who not only flew the plane but set the culture, empowered the crew and was the perfect example of a leader focused on the customer experience. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 102

Customer Service Retail Airlines Social Media 102

AWS Machine Learning

MAY 10, 2023

About the authors Dr. Baichuan Sun is a Senior Data Scientist at AWS AI/ML. x_test / 255.0 The following is the boilerplate code: import os from datetime import datetime import boto3 import sagemaker time_str = datetime.now().strftime("%d-%m-%Y-%H-%M-%S") strftime("%d-%m-%Y-%H-%M-%S") region = boto3.session.Session().region_name

Training 74

Training Metrics Tools Data 74

ChurnZero

FEBRUARY 9, 2021

Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. This course can be taken on its own as an introduction to the topic, or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.

Course 98

Course Customer Journeys Customer Success Consulting 98

ShepHyken

FEBRUARY 20, 2017

10 Customer Experience Influencers You Really Should Follow by Adam Ramshaw. Adam Ramshaw of Genroe in Australia has done us all a great service and put together a list of the top ten experts that you should follow. Thank you Adam and Genroe!). This is a BIG article with a lot of great information. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Contact Center Loyalty Customer Success 85

Beyond Philosophy

JULY 17, 2017

Adam Goldstein of Royal Caribbean said the changing role of customer experience involves digital enablement that benefits customers without being intrusive. John’s comments also touch on one of the central points in the book I recently co-authored with Prof. Royal Caribbean: Dream Vacations. Sprint: Emphasis on Profits.

Technology 133

Technology Touchpoint Case Study Consulting 133

CSM Magazine

OCTOBER 26, 2020

Adam Taylor, MD at VeriCall reveals a radical new approach to providing high volume service operations that support redesigned customer journeys across multi platforms. About the Author. Adam Taylor is MD at VeriCall. In the last decade the way people maintain contact with each other has changed immeasurably.

Self Service 52

Self Service Multi-Channel Social Media Customer Journeys 52

Experience Investigators by 360Connext

FEBRUARY 25, 2020

Today, it’s widely considered part of “CX Canon,” named one of the best 100 business books of all time by Porchlight (formerly 800-CEO-Read), and an updated version was released in late 2019 including a new preface by the authors. Key Takeaways from our Conversation with Joseph Pine.

Engagement 162

Engagement Customer Experience Entertainment Hospitality 162

ForeSee

MAY 1, 2016

Those of you attending ForeSee Summit are in for a real treat, as we’ve tapped educator, book author and business leader Adam Grant as this year’s keynote speaker. The post Watch Adam Grant’s Inspiring TED Talk Ahead of ForeSee Summit appeared first on ForeSee. In addition.

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Beyond Philosophy

APRIL 21, 2021

In this episode, we speak with Jason Ten-Pow , President of ONR CX and author of the new book UNBREAKABLE: A proven process for building relationships with customers , about how to build deeper and profitable relationships with customers. Ten-Pow has been consulting in Customer Experience for over two decades.

How To 78

How To Consulting Exercises Brands 78

AWS Machine Learning

NOVEMBER 28, 2023

Along these lines, Amazon’s Adam Selipsky recently represented AWS at the AI Safety Summit with heads of state and industry leaders in attendance, further demonstrating our dedication to collaborating on the responsible advancement of artificial intelligence. About the Authors Mia C.

System 110

System How To Measurement Government 110

ShepHyken

JANUARY 21, 2019

It’s Never Too Late to Win with Customer Experience: The Comcast Turnaround by Adam Toporek. This is Adam Toporek’s view of the experience. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Several of us summarized that day. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service eBook Case Study Social Media 69

Experience Investigators by 360Connext

JUNE 20, 2018

Jeannie and Adam interviewed Merit Gest, author of Myth Shift: Challenging The Truths That Sabotage Success , to discuss powerful engagement and onboarding strategies for customer-focused sales teams. Listen in!

Engagement 110

Engagement Social Media Sales Loyalty 110

Oracle

DECEMBER 18, 2020

Mark Hillary, a customer experience professional, author, and futurist, regularly sits down with his partner Peter Ryan to engage with and interview CX professionals who are on the leading edge of the discipline. The series is hosted by entrepreneur Adam Toporek and well-respected CX influencer Jeannie Walters. The CX Files.

Customer Experience Professionals 66

Customer Experience Professionals Healthcare Analysis Trends 66

ShepHyken

AUGUST 17, 2020

This time there are 21 and it includes an A to Z list of the industry of experts and thought leaders, starting with Adam Toporek and ending with Zsuzsa Kecsmar. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. A short read, but a good one!How Follow on Twitter: @Hyken.

Customer Service 92

Customer Service Retail Competitive Advantage Loyalty 92