Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. You can see the full list of winners here. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. Cost Analysis: With the help of analytics, legal professionals can perform a comprehensive cost analysis of each stage of the litigation process.

Analytics 52

Analytics Report Software Measurement 52

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. In this blog post, we’ll delve into how to master the complexities of GA4, ensuring you’re fully equipped to make the most out of this powerful analytics tool.

Analytics 52

Analytics Analysis Metrics Report 52

CSM Magazine

MARCH 16, 2023

You may be asking what Pi has to do with customer data analytics in contact centres? However, in my mind speech analytics engines are accurate enough to give confidence in the results. Dive into the Unknown Here are 6 ways to implement customer analytics tools to help contact centres to dive into the unknown: 1.

Analytics 52

Analytics Data Self Service Fashion 52

CSM Magazine

MAY 13, 2022

“Analytics” is one of the. buzzing about analytics as well. Here’s the simplest way to explain the value of analytics in your call centre. With customer interaction analytics, you can finally see the full picture of your customer experience. Customer cases on successful deployments of analytics.

Analytics 52

Analytics Consulting Interaction Tools 52

CSM Magazine

MAY 16, 2023

Sabio – the digital customer experience (CX) transformation specialist which has offices in London, Bristol, Manchester and Glasgow – unveiled its new Interaction Analytics Proof of Value (PoV) offering today which combines advanced analytics technology with its expert consultancy services.

Groups 52

Groups Analytics Interaction Consulting 52

CSM Magazine

MAY 16, 2024

Providing access to training in CRM software , ticketing systems, and data analytics tools will enable them to manage their resources better and understand customer needs more deeply. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.

Leadership 52

Leadership Course Training CRM 52

ShepHyken

FEBRUARY 20, 2024

Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine. . ” About: John Boccuzzi, Jr. is President of ISG Research.

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How To Employee Experience Exceptional Customer Service Customer Retention 78

InMoment XI

OCTOBER 27, 2022

First, focus on the business objectives, then design the way to deliver the information to meet those objectives, then design the analytic plan to provide this information, and finally design the survey instrument and the sampling frame to collect the data to be analyzed. Step #3: Discovery.

Data 260

Data Marketing How To Study 260

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

MAY 12, 2022

Predictive customer analytics applies AI to observe customer activity and find patterns in the data. Reducing customer churn: By gathering customer data with predictive analytics, customer support leaders can identify customers with a high churn risk and quickly take action to improve customer experience. To learn more, visit [link].

Analytics 59

Analytics e-support Customers Customer Satisfaction 59

CSM Magazine

MAY 10, 2024

Predictive Analytics Leverage data analytics to identify patterns that may indicate a customer is at risk of churning. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.

How To 52

How To Social Media Analytics Touchpoint 52

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Everybody knows that. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

Talkdesk

JANUARY 16, 2018

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Everybody knows that. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

CSM Magazine

JUNE 8, 2023

Predictive analytics – Predictive analytics is another AI technology that can help call center agents deliver better service. Predictive analytics is a method that uses data, statistical algorithms, and machine learning to predict future outcomes based on current data.

Technology 52

Technology Customer Service Call Center Chatbots 52

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Data analytics. I have added my comments about each article and would like to hear what you think too. Ease of use. Personalization.

Customer Service 73

Customer Service Loyalty Programs Customer Retention Metrics 73

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. The event celebrated companies charting the future of agent and customer engagement using Calabrio ONE through the annual Calabrio Analytics Competition and the ONE Awards. 26-29), after two years of virtual sessions.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52

CSM Magazine

JULY 11, 2023

In a recent global survey, while 83% of global contact centre managers say they already have the analytical problem-solving tools they need, less than half of managers say they’re seeing the benefits from analytics, Artificial Intelligence (AI) and Machine Learning (ML). Something has to change.

Analytics 40

Analytics Customer Experience Survey Tools 40

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). The competition, now in its third year, challenges companies to use the power of Calabrio Analytics to unearth new customer and employee insights.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

ShepHyken

OCTOBER 21, 2022

This week, we feature an article by Eleanor Hecks , editor-in-chief of Designerly Magazine. But to build targeted messaging, it helps to look at your real-time data and analytics so you can segment your customers into different groups. Eleanor Hecks is the editor-in-chief of Designerly Magazine.

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Strategy Marketing Customer Experience Customer Centricity 73

eGain Blogs

JANUARY 25, 2023

in 2021 (Source: Training Magazine). Originally published in Association of Talent and Development TD magazine January 2023 The post KM + Training = Super-Workforce appeared first on eGain. Training can help but it is not cheap, with US companies spending $92.3B Here is why the agent knowledge problem has become more daunting.

Training 52

Training Contact Center Insurance Retail 52

CSM Magazine

FEBRUARY 11, 2021

Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times.

Analytics 59

Analytics Net Promoter Score eBook Case Study 59

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CSM Magazine

DECEMBER 11, 2023

Provide agents with access to necessary technology and tools , including a comprehensive knowledge base, customer relationship management system, and monitoring and analytics software. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.

Contact Center 52

Contact Center Strategy Culture Knowledge Base 52

CSM Magazine

APRIL 1, 2021

Pipeliner CRM announced that it is launching the most comprehensive reporting and Analytics solution available to provide automatic, instant, actionable, and dynamic insights into past, current and future performance trends. Pipeliner CRM allows organizations to interpret data utilizing the four main types of analytics.

CRM 52

CRM Analytics Report Sales 52

CSM Magazine

MAY 10, 2024

Utilizing Predictive Analytics for Personalized Services Predictive analytics is a powerful tool that financial institutions deploy to offer personalized services. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.

Financial 52

Financial Customer Expectations Strategy Banking 52

CSM Magazine

SEPTEMBER 17, 2020

One of these technologies is the use of powerful voice analytics , a form of AI that helps to improve customer experience and help to alleviate pressure on agents and managers. What Is Voice Analytics? Before looking into the benefits of voice analytics, it’s important to understand exactly what this piece of technology is.

Analytics 52

Analytics Software Average Handle Time Customer Experience 52

Hallmark Business Connections

AUGUST 11, 2021

There are no Facebook pixels to track or site analytics to measure conversions. That’s why supermarket chains that send magazines — like Wegmans’ Menu — also have digital apps and online editions of their print magazines. Direct mail, however, doesn’t automatically collect data and analytics for you.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

CSM Magazine

MAY 5, 2023

Graduates of this degree can pursue careers as editors, writers, teachers, librarians, public relations specialists, or any other profession that requires strong communication and analytical skills. There are many opportunities to work in various media, such as newspapers, magazines, television channels and online news sources.

Social Media 52

Social Media Advertising Entertainment Culture 52

Retently

MAY 15, 2024

Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? A short, user-friendly survey gives you an extra layer of useful information that regular analytics do not always provide. Most of us associate customer feedback with, well, customers.

Net Promoter Score 78

Net Promoter Score NPS Effort Score Ecommerce 78

Gainsight

APRIL 21, 2022

According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. Product Analytics. How To Measure Product Adoption Using Product Analytics. Product Adoption.

Resources 52

Resources Handbook eBook Government 52

CSM Magazine

JUNE 9, 2016

The new generation of sophisticated customer experience analytics intelligence now available makes all of that and more possible and accessible for every online business. That’s what will keep them coming back, and that’s what customer experience analytics can deliver. The answers are here and now. About the Author.

Analytics 40

Analytics Self Service How To Social Media 40

TechSee

OCTOBER 23, 2018

According to Chatbots Magazine , businesses can reduce customer service costs by as much as 30% with virtual agents and chatbots. Customer Analytics. According to Gartner , by 2040, more than 40% of all data analytics projects will relate to an aspect of customer experience.

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Tools Customer Service Chatbots How To 157

CSM Magazine

OCTOBER 8, 2021

People Matter is working with Experian and their UK workforce of 3,000 people and last week won the 2021 CIPD award for Best Use of People Analytics. People Matter’s technology works by looking at two sets of data; the first is subjective data captured through an app that gives insight on emotions and feelings experienced at work.

Analytics 52

Analytics Course Meeting Data 52

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Analytics Competition Winners. This year, C3 was held as a virtual event. Idaho Central Credit Union. The ONE Awards Winners.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40