InMoment XI

NOVEMBER 2, 2021

Check out our white paper, “Understand and Predict Your Customers’ Needs with Customer Journey Analytics,” you’ll learn more about understanding your customer journey, identifying what matters most to your customers, predicting customer concerns and behaviors, and how that information helps you to drive business growth.

ROI 260

ROI Customer Retention Infographics eBook 260

SurveySensum

JUNE 4, 2024

They can range from simple survey tools to complex data analytics platforms. It provides ready-made dossiers and visually engaging infographics that summarize key data points and trends. It seamlessly integrates with third-party tools such as CRM, marketing automation, collaboration, and analytics.

Tools 52

Tools Marketing Analysis e-support 52

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Diverse Content Formats: Experiment with various content formats, including blog posts, videos, podcasts, and infographics.

Strategy 52

Strategy Social Media Advertising Analytics 52

Comm100

MAY 19, 2020

Reports and analytics. Recommended for you: Millennials Prefer Live Chat for Speed and Convenience [Infographic]. Reports and Analytics. Live chat analytics give you valuable insight into your agents as well. Improve customer service and loyalty. Discover customer pain points. Faster problem resolution. Free Live Chat.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

NetBase

SEPTEMBER 14, 2018

Our new eBook The Art of Possible: Using Social Media Analytics to Develop Data-Driven Agency Pitches has all the answers. In short, you need social analytics at your fingertips so you can speak accurately about their industry. Analyzing Social Trends As The NFL Season Starts [INFOGRAPHIC]. Industry & Category Trends.

Social Media 46

Social Media Analytics Analysis Infographics 46

BirdEye

OCTOBER 31, 2023

Analytics and Reporting Basic insights on likes, comments, and shares. Detailed analytics on ad performance, audience behavior, and conversion tracking. Use Facebook Ads if: You wish to run a creative campaign incorporating different media forms like images, videos, and infographics. You want your content to reach new audiences.

Social Media 109

Social Media Advertising Video ROI 109

Thematic

JUNE 13, 2023

They then use advanced analytics to categorize feedback and identify trends and patterns. It offers various VoC tools, including surveys, feedback forms , and text analytics. Medallia Medallia is a customer experience management platform that offers VoC tools such as surveys, social listening, text analytics, and more.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

BirdEye

MARCH 11, 2024

Optimize hashtag strategies based on comprehensive analytics and data. Use hashtag analytics tools like Birdeye Social to provide insights into hashtag popularity, relevance, and engagement. Research trending and relevant hashtags in your industry, use hashtag analytics tools, and observe what your competitors and audience are using.

Social Media 70

Social Media Trends Analytics Connections 70

NobelBiz

JANUARY 3, 2024

AI-driven analytics, predictive dialing, and customer interaction management are becoming standard. In order to achieve cost-efficiency, call centers are leveraging the power of data analytics to target potential customers more effectively. Check out our “ Decoding the Call Labeling and Blocking Process ” infographic.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

Lumoa

AUGUST 25, 2020

While content like blogs, infographics, videos, and podcasts improve your search engine visibility and add to your credibility, specific blog posts, industry reports, case studies, and whitepapers also help in retention by bringing your existing customers back to your site for insightful information. One such example is content marketing.

Strategy 208

Strategy Chatbots Self Service Customer Retention 208

BirdEye

APRIL 24, 2023

From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before. articles, videos, podcasts, infographics) to attract and inform your target audiences.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

NOVEMBER 16, 2023

What you can do now: Use only high-quality property images, videos, and infographics to enhance property listings. On this real estate app, you can collect valuable user data and analytics, providing insights into user behavior, preferences, and search patterns.

Chatbots 109

Chatbots Social Media Consulting Financial 109

Uniphore

OCTOBER 22, 2021

With a platform of conversational AI capabilities, IT help desks can automate and optimize the entire IT help desk experience, from self-service to staff-assisted service to post-interaction analytics. This infographic illustrates how Conversational AI: Help the IT help desk resolve issues faster by understanding employees’ real intent.

Self Service 100

Self Service Infographics Policies Analytics 100

ECXO

JUNE 3, 2024

Visual Cues: Use visual aids, such as comparison charts or infographics, to simplify complex information and make it easier for customers to process. Leveraging Data Analytics Behavioral Insights: Analyze customer behavior to understand what they value and what influences their decisions. Use this data to personalize their experience.

Gamification 71

Gamification Innovation Resources Infographics 71

Kustomer

DECEMBER 14, 2021

Website downloads can include brand catalogs, ebooks, video tutorials, infographics, user manuals, coupons and more. Predictive Analytics. With AI’s ability to analyze large amounts of data quickly, it uses predictive analytics to generate real-time actionable insights that guide brand-customer engagement. Website Downloads.

Self Service 97

Self Service Tools Knowledge Base Chatbots 97

NICE inContact

DECEMBER 18, 2018

Look at your customer journey created in step 1, identify which channels your customers prefer, and then review the NICE inContact CX Transformation Benchmark (<link to infographic?>) >) to understand which of those channels tend to drive the most satisfaction and highest NPS. How do they know if they are being effective?

Omni-Channel 120

Omni-Channel Customer Experience Effort Score Infographics 120

Experience Matters

SEPTEMBER 2, 2014

Aimee Lucas will present Building Customer Experience Competencies at 10:00 AM ET and Denise Bahil will present 10 Best Practices for Deploying Text Analytics at 5:00 PM ET. New CX Infographic. We’ll publish a new version of “ The Ultimate CX Infographic ” that was very popular last year. Free research.

Groups 255

Groups Infographics eBook Tips 255

SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! Once that’s down, analyze it with the advanced analytics tool! Once that’s down, analyze it with the advanced analytics tool! Now, it’s time to look at the tools.

Tools 52

Tools Analytics Data e-support 52

NetBase

JANUARY 24, 2020

Our newly updated Complete How-To Guide: Social Analytics continues with a focus on how to perform Competitor Analysis, and what tools you need to get the job done efficiently and accurately. More and more people share images without text to get their point across; these images must be counted for analytics to be accurate.

Analysis 60

Analysis How To Analytics Social Media 60

BirdEye

JULY 31, 2023

Analytics and metrics: Social media managers dive deeper into data and metrics for decision-making, while content creators mainly use analytics to guide content creation. Talk about what content works best on each platform, such as videos or infographics on Facebook or short blog posts on LinkedIn.

Social Media 52

Social Media Brands Multi-Channel Video 52

CX Journey

MAY 2, 2017

From the 2016 Temkin Group State of Voice of Customer (VoC) Programs Infographic: 34% of companies reported making changes to their business based on customer insights. Heed the evolution of analytics. Use predictive and prescriptive analytics to ensure you uncover actionable answers to work with. That should read, " only 34%."

Data 118

Data Effort Score Infographics Voice of Customer 118

BirdEye

JULY 13, 2023

Todd Wilson, Local business owner & Birdeye customer Insightful analytics Social media platforms offer a treasure chest of data that can help you make informed decisions about your marketing strategies. Articles, images, videos, and infographics keep your audience coming back for more. Create a mix tape of content.

Social Media 98

Social Media Advertising Return on Investment Infographics 98

NetBase

JULY 24, 2019

Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails. Image analytics – You can’t compete effectively if you don’t have the full story. AI-POWERED SOCIAL MEDIA ANALYTICS. HOW TO APPROACH COMPETITOR ANALYSIS FOR MAXIMUM IMPACT.

Social Media 78

Social Media Analysis Tools Effort Score 78

BirdEye

JULY 14, 2023

And use tools to help you track and manage the effectiveness of any incentives, consumer reviews, and star ratings you receive, like Google Analytics. A 2020 infographic shows that 70% of customers will leave a review if asked. What is the difference between incentivized vs. fake vs. biased reviews?

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

SurveySparrow

JULY 31, 2023

The answer lies in the realm of voice of customer analytics. In this comprehensive guide, we’ll explore the ins and outs of this cutting-edge discipline, shed light on its numerous applications, and equip you with the knowledge to build a successful voice of customer analytics program. What is Voice of Customer Data Analytics?

Analytics 52

Analytics Social Media CEM Effort Score 52

Clarabridge

JUNE 29, 2018

Clarabridge is not one to stay on the sidelines so we got into the game and unleashed the world’s leading Text Analytics platform on this incredible dataset. The 2018 FIFA World Cup is the world’s biggest sporting event and it is generating millions of conversations on social media.

Social Media 58

Social Media Sports Analytics Groups 58

West Monroe

JANUARY 18, 2024

Get The Infographic The State of Digital Product Adoption in Banking Here are the product trends, customer-centric approach, and digital transformation strategies that will define the banking industry.

Banking 52

Banking Infographics Financial Customer Centricity 52

Clarivate

MAY 6, 2022

The Good Health and Well-Being goal in InCites Benchmarking and Analytics includes over one million papers published since 2015. These guidelines can be seen today in the form of infographics posted on social media and government sites. ending the epidemics such as AIDS, tuberculosis, malaria etc., achieving universal health coverage.

Guidelines 98

Guidelines Analysis Exercises Study 98

West Monroe

APRIL 19, 2023

While the tech industry’s baseline is high—with a strong majority (85%) believing their operational infrastructure is flexible to current needs—less than half (43%) are prioritizing data capabilities from analytics to literacy in their growth plans.

Software 52

Software ROI Report Infographics 52

West Monroe

JANUARY 11, 2024

Get The Infographic The State of Digital Product Adoption in Healthcare Here are the product trends, customer-centric approach, and digital transformation strategies that will define the healthcare industry.

Healthcare 52

Healthcare Infographics Insurance Customer Centricity 52

West Monroe

APRIL 19, 2023

Featured Content Digital and Org Design: 5 Insights from Healthcare Leaders get the infographic Insight 1: Healthcare professionals should view digital growth as a strategy, not a task Rather than treating digital as a temporary line item, healthcare organizations should emphasize the importance of an organization-wide, digital-first mindset.

Healthcare 52

Healthcare Insurance Report Data 52

SurveySparrow

APRIL 1, 2022

Repurpose the webinar content into blogs, social media clips, infographics and content pieces. People Analytics: Examples, HR Metrics & Analytics. As an example, check out some blogs based on sessions from our HR virtual event RefineEx: Employee Value Proposition: How to Redefine It for the Post-Pandemic Era.

Survey 52

Survey Examples Infographics Feedback 52

GetFeedback

JULY 1, 2019

You can also use product images, infographics, memes, short videos—you name it. Yes, a bar graph is technically visual, but consider taking it up a notch by adding motion to your graphs and charts. Maybe each bar rises as you talk about it, for example.

Survey 218

Survey Report Communication How To 218

NobelBiz

SEPTEMBER 5, 2023

Implementation Tips Call center Data Analytics : Employ analytics tools to understand the best times to call specific regions or sectors. Check out this awesome infographic Contact Center Dialers Demystified.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

TechSee

AUGUST 28, 2018

In Assisted Service mode, agents benefit from a range of sophisticated AI technologies, such as smart routing and classification, content identification, predictive analytics, and smart monitoring and training. Agent Assistance for efficiency.

Self Service 95

Self Service Customer Service Infographics Contact Center 95

West Monroe

NOVEMBER 12, 2023

Get The Infographic The State of Digital Product Adoption in Manufacturing As manufacturers look ahead, there’s a clear focus on digital investments as they seek to optimize operations and processes.

Infographics 52

Infographics Consumers Industry Technology 52

West Monroe

NOVEMBER 12, 2023

Get The Infographic The State of Digital Product Adoption in Manufacturing As manufacturers look ahead, there’s a clear focus on digital investments as they seek to optimize operations and processes.

Infographics 52

Infographics Consumers Industry Technology 52