Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points.

Analytics 71

Analytics Software Feedback Management 71

BirdEye

JULY 19, 2022

Analytics can be a game-changer for data-driven businesses, but Facebook Business Manager’s benefits go beyond just monitoring and reporting. Step 3: Connect your Facebook business assets. Once you’ve successfully created your account, you can start connecting all your business assets. What is Facebook Business Manager?

Connections 98

Connections Management Advertising Social Media 98

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Embracing these strategies fosters meaningful connections akin to skilled salespeople. Household incomes were $75,000-plus.

Marketing 64

Marketing Survey Report Consumers 64

Gainsight

OCTOBER 18, 2022

Stay focused on your mission and realize durable growth with product analytics. Product analytics can help by tracking users’ actions and behaviors over time, uncovering opportunities for the enterprise to grow while staying focused on its core vision. Luckily, 58% of companies already track product-based analytics.

Connections 52

Connections Roadmap Analytics eBook 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Identifying topics, trends, influencers your brand needs to connect with, along with tracking campaigns, trends and competitive intelligence available, requires a sophisticated tool. Let’s take a peek.

Analytics 90

Analytics Report Social Media Consumers 90

Experience Matters

SEPTEMBER 9, 2014

The research shows the connection between customer experience, loyalty, and revenue growth for 19 industries. Download report for $395. Here’s the first figure in the report: Download report for $395. Business impact Customer experience ROI of Customer Experience Temkin Group Research analytics text analytics'

ROI 316

ROI Report Net Promoter Score Customer Experience 316

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Gainsight

NOVEMBER 10, 2021

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Here are a few reasons why: It deepens product connections by lining your decisions up with the user’s needs.

Analytics 52

Analytics How To Handbook User Experience 52

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. Chatbot Analytics. Download our Buyer’s Guide now. The demand for automation and self-service options in customer service is significant.

Chatbots 98

Chatbots CRM Connections Multi-Channel 98

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. Download Now Why is adaptability crucial for Position-less Marketers?

Marketing 59

Marketing Sports Multi-Channel CRM 59

CSM Magazine

JUNE 16, 2022

Five ways to connect with home-working teams. Be WFH savvy with cloud – the majority of contact centres (66%) have already implemented cloud-based call routing functionality, while speech and CRM/desktop analytics are next on the list. Cloud is integral to remote and hybrid working.

Self Service 52

Self Service Connections Analytics Tips 52

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey Analytics? Why is it important to have Customer Journey Analytics? From marketing to customer support to even customer success.

Customer Journeys 52

Customer Journeys Metrics Analytics Touchpoint 52

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. High costs. Evaluate features. Consider customization options.

Customer Experience 208

Customer Experience Customer Journeys NPS Analytics 208

Avaya

APRIL 24, 2017

Consider that a typical customer now owns three personal mobile devices , each with anywhere from 10 to 20 downloaded apps. This is where the ability to understand your data—specifically, customer journey analytics —becomes vital. Because the average consumer isn’t so average anymore.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

Fox Metrics

JULY 2, 2020

With marketing analytics tools, you can measure, track, analyze, and manage your marketing performance to maximize ROI. A Forrester Consulting study found that “marketers who deploy five or more marketing analytics tools are 39% more likely to have improvements in overall marketing performance.” Google Analytics. FoxMetrics.

Analytics 59

Analytics Tools Marketing Social Media 59

Thematic

JULY 13, 2022

Accuracy in feedback analytics is subjective. That being said, transcription services are improving all the time, and if you’re happy to connect transcribed data we’ll be able to help. Then they run theme discovery using built-in AI to get nuanced insights from each specific dataset. Will my results really be accurate?

Feedback 71

Feedback Analytics Analysis Multi-Channel 71

Guavus

OCTOBER 18, 2021

When I think about how mobile devices have evolved over the last few decades, it is difficult to remember a time before connected devices were everywhere. Ideally this intelligence can be shared across these domains through dashboards and downloadable reports that provide rich ad-hoc data exploration and analytics functions.

Customer Centricity 98

Customer Centricity Analytics Comparison Connections 98

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

CRM 69

CRM Marketing Social Media Analysis 69

AWS Machine Learning

MARCH 8, 2023

This post shows a way to do this using Snowflake as the data source and by downloading the data directly from Snowflake into a SageMaker Training job instance. We create a custom training container that downloads data directly from the Snowflake table into the training instance rather than first downloading the data into an S3 bucket.

Training 104

Training Data Resources Management 104

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines Comparison 58

NetBase

JULY 9, 2019

Fortunately for you, we’ve done the heavy lifting and created the 2019 Social Analytics Guide to Influencer Marketing on Reddit to help those curious (which should be everyone) understand influencer marketing on this mostly misunderstood site. Download the guide to read more about everything Reddit, and plan to spend some time with it!

Analytics 76

Analytics Marketing Sports Groups 76

West Monroe

JANUARY 25, 2023

By connecting people, processes and technology, private equity firms can maximize their portfolio companies’ value. Still, not all dealmakers add data analytics capabilities to assess portfolio performance in real-time. While bracing for a recession, it can become even more difficult. Leveraging data can help.

Analytics 52

Analytics Data Strategy Chatbots 52

CSM Magazine

APRIL 22, 2024

Today’s artists reach fans directly through streaming services and downloads, upending traditional models. It’s not just about having access to an artist’s discography; it’s about connecting dots between one’s mood, preferences, and the endless online library.

Industry 52

Industry Customer Experience Wireless Social Media 52

Guavus

JULY 10, 2018

At the 2018 Linux Forum Open Networking Summit , it was predicted that the average internet user will consume 1.5GB per day and connected cars and airplanes will consume 4 and 5TB per day respectively by 2020. Real-time Analytics Connects Care Events, Customer Calls and Network Details. Transform Customer Care Ops.

Analytics 57

Analytics Customer Experience Net Promoter Score Wireless 57

BirdEye

MARCH 22, 2024

We’ll reveal how leveraging the right tracker can provide you with unparalleled insights, empowering you to not only grow your audience more strategically but also to connect with them on a deeper level. Detailed follower analytics A good follower tracker for Instagram should offer detailed analytics, not just follower counts.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

Happy or Not

JANUARY 18, 2024

From communication styles and personal service, to product recommendations or payment options, businesses can fine-tune every touchpoint, enhancing overall customer satisfaction and building stronger connections with their audience.

Analysis 36

Analysis Customer Satisfaction Analytics Return on Investment 36

AWS Machine Learning

APRIL 18, 2024

Download and install the Chrome browser extension For the best meeting streaming experience, install the LMA browser plugin (currently available for Chrome): Choose Download Chrome Extension to download the browser extension.zip file ( lma-chrome-extension.zip ). Enable Developer mode. This loads your extension.

Knowledge Base 92

Knowledge Base Meeting Resources Analytics 92

GetFeedback

AUGUST 14, 2019

Go beyond basic analytics. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. Connect with her: www.cx-journey.com That’s not the way to improve the score, either. It’s not a quick fix. You have to do the work.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Clarivate

APRIL 3, 2024

The role of data and analytics The panelists all agreed that intellectual property data and analytics are becoming increasingly central to the IP profession. These innovative tools ingest different types of data, creating critical connections to better understand the value of IP. Download it now.

Technology 59

Technology Strategy Analytics Government 59

Kustomer

DECEMBER 14, 2021

Customer self-service provides customers with the ability to help themselves without having to connect to a human team member. Examples of modern customer self-service include: Chatbots Website downloads FAQ web pages Online forums/communities AI search functions. Website Downloads. Predictive Analytics. Online Forums.

Self Service 97

Self Service Tools Knowledge Base Chatbots 97

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 72

Trends Marketing Video Consumers 72

AWS Machine Learning

MARCH 25, 2024

In streaming transcription mode, client applications open a bidirectional streaming connection over HTTP/2 or WebSockets. Both HTTP/2 and WebSockets streaming connections are established over Transport Layer Security (TLS), which is a widely accepted cryptographic protocol. AWS Artifact allows you to download third-party audit reports.

Guidelines 80

Guidelines Resources Connections Communication 80

West Monroe

DECEMBER 14, 2022

Data and analytics. Minimum viable products are no longer adequate given the increasing grid connectivity and amount of data utilities have. Download our 2023 Outlook. Addressing reverse power flow and proactively managing the interconnection of DERs will be key for renewables to find their rightful place in the resource stack.

Industry 98

Industry Government Transportation Financial 98

Kitewheel

MARCH 20, 2019

So if consumers are willing to share this data, expect better experiences, and will pay more for those experiences, then the solution is simple: Businesses need to use analytics to understand that customer data. How To Deliver Great Experiences With Data Analytics: Two Approaches. When To Use Real-time Analytics.

Analytics 40

Analytics Data Analysis Customer Journeys 40

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. It includes an AI-driven analytical tool to obtain professional input on the draft survey. Why is that?

Tools 52

Tools Software Marketing Analytics 52

Solvvy

JULY 13, 2022

Solvvy Surveys give you all the tools you need to collect and measure CSAT scores, analyze the customer experience with in-depth analytics on each interaction, and embed new rescue programs within the interaction flow itself to ensure that experience ends with a satisfied response. Best In-Class Analytics to Make it Easy to See Your Results

Survey 109

Survey Feedback Customer Satisfaction Measurement 109