InMoment XI

AUGUST 8, 2023

By optimising case management, it will give your program the opportunity to evolve outside of analytics, and start directly contributing more to other operational areas of the business. Download for free today!

Survey 580

Survey Net Promoter Score Customer Service Representative Tips 580

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points.

Analytics 71

Analytics Software Feedback Management 71

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 113

Contact Center Analytics Case Study ROI 113

Gainsight

JUNE 21, 2022

The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Are you ready to learn more about how you can use product analytics to craft your product roadmap and accelerate growth? This is where product analytics can be beneficial.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

InMoment XI

OCTOBER 4, 2023

When businesses solely focus on the ‘what’ of customer experience data—such as numerical ratings and surface-level feedback—it sets them up for many unproductive discussions and mathematical scrambling to appease an analytical audience. This is the validation from your customers that you have achieved integrated CX!

Customer Experience 558

Customer Experience Net Promoter Score How To Effort Score 558

Clarivate

JUNE 22, 2023

This is where advanced analytics come in, helping us to fill in the blanks and gain an accurate picture of the marketplace. Applying advanced analytics Several advanced analytics tools are at the disposal of data scientists and regularly used, explained Hemanth Nair, Clarivate’s Senior Director of Real World Data Analytics.

Analytics 52

Analytics Data Analysis Report 52

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. How to prevent churn and reactivate customer Download Now >> How To Avoid Marketing Fatigue? Household incomes were $75,000-plus.

Marketing 64

Marketing Survey Report Consumers 64

Gainsight

MARCH 21, 2022

What you may not realize is that user analytics can lift that weight off of your shoulders and make it easy for you to deliver an excellent product experience. In this article, we dive into user analytics and show you how to use this powerful set of tools to ignite product growth. What is user analytics? Wondering how?

Analytics 52

Analytics Roadmap How To Analysis 52

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. billion lifetime downloads globally. Now the question has become, how do we keep up, and what makes TikTok analytics different from the “older” and more “traditional” forms of social engagement? In short, not much.

Analytics 52

Analytics Engagement Social Media Video 52

West Monroe

APRIL 22, 2024

A recent survey of 150 healthcare payer executives identified three pivotal trends: A mindset shift around prioritization Investing in cybersecurity, data analytics, and systems integration remains a priority, yet payers still face hurdles in aligning strategies with organizational goals and overcoming implementation processes.

Self Service 52

Self Service Healthcare ROI Analytics 52

CSM Magazine

FEBRUARY 11, 2021

Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times. About Calabrio.

Analytics 59

Analytics Net Promoter Score eBook Case Study 59

Brandwatch CX

FEBRUARY 15, 2019

If you want to go a bit deeper than Instagram’s own analytics offering, this list is for you. Luckily, there are several Instagram analytics tools available to help brands understand what resonates with their audience and how they can optimize their content output. Top 7 Free Instagram Analytics Tools. in 2013 to 32.3%

Analytics 82

Analytics Tools Social Media Metrics 82

NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Smart social analytics helps brands harness useful data that’s worth acting upon. Social Analytics Powered by Next Generation AI. What Next Gen AI is, as well as its role in social analytics.

Analytics 90

Analytics Report Social Media Consumers 90

Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. We found that analytical leading companies, more so than analytical lagging companies, infuse analytics practices throughout their entire customer program, from setting strategy to delivering insights. Download the complete 22-page white paper here.

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

Gainsight

NOVEMBER 10, 2021

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . How do analytics play a role in product-led success? How do you use analytics to fuel your product-led strategy?

Analytics 52

Analytics How To Handbook User Experience 52

Lumoa

NOVEMBER 8, 2017

Both groups of technologies can be utilized to make analytics more actionable. When it comes to text feedback, they are beneficial even on the basic level of descriptive and diagnostic analytics, but the benefit becomes more obvious when we aim at predictive analytics.

Feedback 293

Feedback Net Promoter Score Analytics Metrics 293

West Monroe

SEPTEMBER 25, 2023

While organizations are thinking more about digital and the importance of agility, they need to refine their approach to match customer demands, strengthen data and analytics infrastructure, and significantly upskill internally to truly embrace a digital operating model. Download research ×

Customer Centricity 105

Customer Centricity Analytics Data Survey 105

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

Experience Matters

DECEMBER 16, 2014

Download report for $195. Here’s an overview of the five customer insights trends: Download report for $195. Best Practices Customer Connectedness Customer experience Temkin Group Research Trends Voice of the customer analytics text analytics'

Report 325

Report Customer Connectedness Customer Experience Trends 325

datastax

DECEMBER 19, 2018

The past several releases of DSE have included several pivotal analytics innovations, specifically the popular Always On Spark SQL and DataStax Enterprise File System (DSEFS) features. we’ve rounded out the DSE Analytics Kerberos authentication story by providing support for DSEFS REST API users. DSEFS Kerberos. In DSE 6.7,

Analytics 67

Analytics System Innovation Resources 67

Confirmit

JANUARY 15, 2020

To boost that insight, RS has worked closely with the Confirmit team to implement a sophisticated program of text analytics to get a deeper view of customer feedback. With operations across 32 countries and a global network of distribution centers, the organization ships more than 50,000 parcels daily. The results?

Net Promoter Score 52

Net Promoter Score Analytics Case Study Customer Centricity 52

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Fox Metrics

JULY 30, 2020

This is why every company, regardless of its size, needs a web analytic tool to unlock these insights to improve marketing and user experience. While there are several tools for web analytics , few stand out and provides you with an exceptional understanding of your web performance. Table of Contents What is Web Analytics?

Analytics 59

Analytics Tools Metrics Measurement 59

Uniphore

NOVEMBER 17, 2021

In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. Conversational AI-powered speech analytics can record, organize and analyze thousands of conversations with greater speed and accuracy than quality assurance (QA) teams ever could on their own.

Analytics 130

Analytics Analysis Interaction Feedback 130

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. Download Now Why is adaptability crucial for Position-less Marketers?

Marketing 59

Marketing Sports Multi-Channel CRM 59

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey Analytics? Why is it important to have Customer Journey Analytics? From marketing to customer support to even customer success.

Customer Journeys 52

Customer Journeys Metrics Analytics Touchpoint 52

Experience Matters

DECEMBER 9, 2014

Download report for $195. Here’s an overview of the five B2B2C CX capabilities: Download report for $195. Best Practices Customer experience Temkin Group Research analytics text analytics' Use Temkin Group’s assessment to identify your company’s B2B2C structure.

Report 282

Report Customer Experience Groups Analytics 282

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines Comparison 58

Experience Matters

OCTOBER 15, 2014

While companies today are investing more money into most VoC solutions, spending on text analytics and predictive analytics has increased the most dramatically over the past year. Looking ahead, companies plan on focusing less on multiple-choice surveys and more on interaction history and predictive analytics.

Report 251

Report Customer Connectedness Net Promoter Score Effort Score 251

Experience Matters

SEPTEMBER 9, 2014

Download report for $395. Here’s the first figure in the report: Download report for $395. Business impact Customer experience ROI of Customer Experience Temkin Group Research analytics text analytics' The bottom line: Customer experience is highly correlated with loyalty.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

Truthlab

JULY 18, 2019

What is User Analytics? User analytics involve tracking activities of users who visit a particular website or mobile app. User analytics utilize tracking codes or cookies placed into the user’s browser to gather data from multiple sources such as: Website and mobile app activity of users. Website server-log. Advertising.

Analytics 54

Analytics Customer Experience Social Media Analysis 54

Experience Matters

OCTOBER 21, 2014

Download report for $495. Here are the NPS scores across 20 industries: Download report for $495. If you want to know what data is included in this report and dataset, download this sample Excel dataset file. Here’s a list of companies included in this study (.pdf). includes report plus dataset in Excel).

Net Promoter Score 259

Net Promoter Score Study Report Customer Connectedness 259

Optimove

MARCH 6, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now One of the biggest challenges for operators and vendors in the US gambling market is the lack of funding for a national safety net. Download Now >> The GRIT Act represents a landmark opportunity to address gambling addiction comprehensively.

Sports 69

Sports eBook Trends Government 69

Experience Matters

DECEMBER 30, 2014

Download report for $195. Here are the results from companies that completed Temkin Group’s CX Metrics Assessment: Download report for $195. Assessments Benchmarks Customer Connectedness Customer experience Temkin Group Research Trends analytics text analytics'

Metrics 275

Metrics Report Customer Connectedness Customer Experience 275