Think Customers

SEPTEMBER 22, 2023

True omnichannel implementation requires integrated contact center software, skilled associates, and customer analytics to connect and orchestrate the customer journey. Generative AI is changing this landscape, said Omdia Principal Analyst Mila D’Antonio at a recent conference. And that’s much easier said than done.

Omni-Channel 52

Omni-Channel Contact Center Software Contact Center Social Media 52

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. The experience can be invaluable to your organization as you understand what drives your customers. Below are 10 product experience conferences that you should check out for 2019.

Conference 33

Conference Management Innovation Roadmap 33

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Follow on LinedIn. Mike Akoi, President at Reflective Keynotes.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Forrester's Customer Insights

MARCH 7, 2016

This is the most common theme I hear on inquiry calls, at conferences, and in advisory sessions. In business, customer analytics is the Force that unlocks the hidden value in your customer data. In business, customer analytics is the Force that unlocks the hidden value in your customer data.

Analytics 20

Analytics Conference Customer Insights Report 20

Thematic

MARCH 13, 2023

It's a conference full of surprises, where you can expect the unexpected. The conference is so large that it's impossible to experience everything it has to offer. Here's a quick overview of Thematic vs. TextIQ vs. Discover/Clarabridge , if you are looking at text analytics in your role.

Entertainment 62

Entertainment Conference Advertising Airlines 62

Experience Matters

DECEMBER 15, 2015

Organizations will rethink their offerings and operating processes, baking in assumptions that customers and employees are continuously connected. Speech Analytics Piloting. Predictive Analytics Personalizing. It will also become a hot topic at CX conferences. Filed under: Customer experience.

Trends 120

Trends Customer Experience Customer Journeys Customer Connectedness 120

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

TechSee

AUGUST 14, 2023

Adrian’s driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Forrester's Customer Insights

OCTOBER 8, 2018

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

Conference 38

Conference Technology Ecommerce Telecommunications 38

Clarabridge

MAY 11, 2018

We did it – just like that, Clarabridge’s 10th Annual Customer Connections Conference (C3) has officially come to a close. After donning 80s garb and rocking out to The Legwarmers on Tuesday night, everyone came together one last time to discuss the exciting future of customer experience. Unable to attend this year’s conference?

Self Service 40

Self Service Social Media Healthcare Conference 40

Customer Bliss

AUGUST 8, 2017

Specifically, Stephen was hands on in leading the transformation of Standard Life’s marketing and customer functions using the latest creative thinking and new technology capabilities in digital and data to engage with four million plus customers. Customer as assets: Acquisition and retention.

Chief Customer Officer 137

Chief Customer Officer Leadership Innovation Financial 137

CX Journey

NOVEMBER 12, 2015

Legoland, home to the legendary construction toy, never struck me as a conference venue. As you’d expect, there was time to play with Legos and to learn how playing can enhance both customer and employee experiences. I’d advise other Customer Insight leaders to think of attending similar events. But it works well.

Gamification 80

Gamification Exercises Airlines Customer Insights 80

Forrester's Customer Insights

NOVEMBER 7, 2018

Join us in Orlando on December 4, 2018 for Forrester’s first-ever Data Strategy & Insights 2018 Forum. We are super excited to bring you razor-sharp focus to the power of data, analytics, and machine learning. Back to dancing, because that is our conference theme — “Insights To Action: For Real This Time.”

Data 45

Data Strategy Conference Analytics 45

Peter Lavers

NOVEMBER 26, 2015

Talking to Customer Insight Leaders, including at the DataIQ Talent Awards , it would seem they are. In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. Perhaps there is another reason as well.

CRM 40

CRM Fashion Social Media Analytics 40

C3Centricity

APRIL 2, 2018

Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. Business acumen. Storytelling.

Marketing 175

Marketing Handbook ROI Social Media 175

Clarabridge

MAY 2, 2017

A revolution is brewing in sunny Miami Beach thanks to our ninth annual Clarabridge Customer Connections (C3) Conference. Clarabridge is powering this revolution by enabling brands to harness valuable customer data through new and existing features like text analytics , voice of customer , omni-channel case management and beyond.

Omni-Channel 40

Omni-Channel Insurance CEM Touchpoint 40

SmartKarrot

AUGUST 17, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Deliver training programs, briefings, and presentations to external stakeholders.

Customer Success 19

Customer Success Roadmap Conference Customer Centricity 19

Thematic

JANUARY 17, 2019

A top research question for a business conference could be: “How did the attendees rate the conference overall?”. Here, you can see that most of the enterprises and the self-employed must have liked the conference as they’re wanting to come back, but you might have missed the mark with the small businesses. Don’t have any?

Analysis 98

Analysis Survey Data How To 98

Bizagi

JULY 24, 2018

A flexible platform that consolidates your information is a fast, cost-effective way to get the customer-centric capability that you need to thrive. It’s also important to consider how you make these customer insights available to your people. It’s technology that enables great experiences for customers.

Customer Journeys 62

Customer Journeys How To Customer Engagement Social Media 62

BirdEye

MARCH 24, 2023

Analytical skills : A manager should have a good understanding of data analysis and interpretation to identify opportunities, assess risks, and make informed decisions. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. Use LinkedIn analytics to track your engagement and reach.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Verint

JANUARY 30, 2018

We started by discussing how much our customers like to talk with each other. They gain extra value from our solutions when they share ideas and lessons learned at our customer conferences, user group meetings and other connection points during the year. Trust your customers to manage discussions. Two customers responded.

Conference 38

Conference Analytics Guidelines Interaction 38

ClearAction

MAY 18, 2017

Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), and continuing VoC education (certifications, conferences, etc.).

ROI 54

ROI Feedback Survey Financial 54

Qualtrics

JULY 23, 2019

Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World , and the founder of Bain’s Loyalty practice. Follow Fred for insights into customer loyalty. ( @FredReichheld ). She works with more than 100 consultants, who all aim to advance customer insights through research excellence.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

Beyond Philosophy

MAY 12, 2022

For example, Fleischaker says many companies use audio and speech analytics. She also sees firms using text analytics for digital channel interactions. What should you do about the Voice of Customer in the mix of data sources you fuse for your forays into Customer Science. . Try my podcast, The Intuitive Customer instead.

Customer Insights 78

Customer Insights Contact Center Voice of Customer Analysis 78

Gainsight

AUGUST 18, 2022

We took some time at Pulse , our annual user conference in San Fransisco (if you somehow haven’t heard of it), to recognize seven companies and over a dozen individuals. The winners represent some of the biggest names in the SaaS industry, and we salute their ability to change the game of customer success and experience over the past year.

Effort Score 23

Effort Score Customer Success Software Healthcare 23

Gainsight

APRIL 15, 2019

Product experience track: It’s a business imperative to deliver intuitive, delightful, and impactful products in today’s customer-centric world. This track will spotlight product leaders who’ve developed user-centric products using thoughtful strategy, customer insights, and product analytics that have led to scalable growth.

Hospitality 81

Hospitality Leadership Customer Success NPS 81

Waypoint Group

JUNE 13, 2018

By the way, those people will also tell their colleagues about the success the company has achieved with your products and services (at least those colleagues inside their company, if not externally at meetups, conferences, and other events) because they want to show how successful * they’ve * been. Who is “the customer?”

Customer Success 40

Customer Success ROI Voice of Customer Resources 40

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Develop an engagement plan.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SmartKarrot

AUGUST 12, 2021

Also, AI-infused procedures will make customer experience interaction smoother and streamlined. AI-enabled analytics for vital customer insights. You can offer an optimal CX when you remember your customers and treat them with dedication, respect, and attention throughout their journey.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Calabrio

OCTOBER 14, 2019

Based on a vertically oriented media player that aligns with how we consume information today, the design puts critical customer insights at users’ fingertips. Networking opportunities such as a “Women in Customer Experience” breakfast and a networking lunch focused on industries and product interest.

Conference 33

Conference Connections Strategy Entertainment 33

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Debbie Akwara – CX-Preneur, CX Author, CX Conference Speaker.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. We also give customers a place to discuss customer experience trends, best practices, and love to recognize them for their hard work. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

BirdEye

OCTOBER 17, 2023

It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. Unified posting calendars, comment tracking, performance reporting, and audience growth analytics. That I have for you guys today.

Brands 57

Brands Social Media Multi-Channel Tools 57

GetFeedback

JANUARY 6, 2020

Businesses need to be better at treating customers as individuals , each with their own goals and preferences. Personas help unlock customer insight. A business with hundreds, thousands, or even millions of customers has a big challenge: delivering experiences that don’t make customers feel like numbers.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Bizagi

SEPTEMBER 3, 2018

“Moving to implement the agile approach at scale in our business is an important evolution in how we run ANZ which will allow us to respond much more quickly to customer needs, create higher staff engagement and make further improvements in efficiency.” . How to Bridge the Gaps with Digital Process Automation.

Financial 53

Financial Customer Experience Banking Multi-Channel 53