SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Conference 78

Conference Strategy Sales User Experience 78

InMoment XI

SEPTEMBER 12, 2017

Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry. However, with the nearly instantaneous changes that occur within industries, now more ever it’s extremely important to keep up to date with your subject matter. Industry events are a great.

Conference 200

Conference Analytics Sports Industry 200

Optimove

FEBRUARY 15, 2024

As a top customer relationship marketing authority, and a Senior Fellow at the Wharton School, Hoyne will share valuable insights and practical tips with top marketers during the conference. The post All About Connect: Optimove’s User Conference, March 20-21, 2024, in London appeared first on Optimove. Click here to register.  

Conference 52

Conference Connections Case Study CRM 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the boundaries.”. ANALYTICS COMPETITION WINNERS.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Optimove

FEBRUARY 28, 2024

Warner joins Neil Hoyne, Chief Strategist at Google, as keynote speaker at the conference. The renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” will deliver his keynote address entitled The Data-Driven Way to Win Customers’ Hearts.

Conference 52

Conference Connections B2C Tips 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Analytics Competition Winners. This year, C3 was held as a virtual event. Idaho Central Credit Union. The ONE Awards Winners.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

BlueOcean

DECEMBER 18, 2023

At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” Conversation analytics platforms make that possible. Analyzing 100% of conversations in real time changes that.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 493

Feedback Management Self Service Conference 493

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. Calabrio , the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. We cannot wait to continue these and other conversations at our first ever conference for product professionals, Pulse for Product taking place October 14-16, 2020.

Conference 66

Conference Industry Metrics Effort Score 66

Answer Dash

JUNE 4, 2019

Predictive analytics have given way to a new data economy. The term “artificial intelligence” was first introduced at a conference at Dartmouth College in 1956, and since then, we have seen the manifestations of computerized decision-making in our lives to varying degrees of sophistication.

Analytics 77

Analytics Customer Experience B2C Healthcare 77

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Gainsight

JUNE 29, 2020

After the incredible success of Pulse Everywhere, the virtual version of Gainsight’s annual Pulse conference, we were inundated with inquiries from companies across the industry. Gainsight PX was designed to have the ability to reveal vital and effective data through its product analytics features. Too short?”

Analytics 52

Analytics Data Conference Report 52

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Session topics include marketing technology strategy, customer experience design, and data and analytics. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

eGain Blogs

AUGUST 12, 2022

And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. It is the Knowledge Management conference your CX needs. Which is why we are calling it the #1 Knowledge Management conference your CX needs. Know what you can do with analytics. You will know the megatrends. .”

Conference 87

Conference Self Service Chatbots Contact Center 87

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Keatext

JUNE 3, 2019

The post We conquered our first Collision conference appeared first on Keatext.

Conference 76

Conference Analytics Leadership 76

Gainsight

NOVEMBER 16, 2020

This is part 10 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Throughout this series, we’ve used retro gaming to explain product-led growth and product analytics. Follow the Glowing Blue Guide. The result was inspiring.

Analytics 52

Analytics Conference Video User Experience 52

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

Peter Lavers

SEPTEMBER 19, 2017

Peter Lavers will be attending the SAS Analytics Experience conference in Amsterdam this October – their showcase in Europe of the latest innovations in data and analytics. The post SAS Analytics Experience, Amsterdam appeared first on Think CX.

Analytics 40

Analytics Conference Innovation Data 40

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference. The solution?

Connections 93

Connections Conference Innovation Customer Engagement 93

InMoment XI

MAY 4, 2016

This is the 27th year of the AMA’s Advanced Research Techniques (ART) Forum, where academics and practitioners discuss the latest developments in marketing research and analytics. MaritzCX experts Kurt Pflughoeft and Sharon Alberg have been invited to present at this year’s conference. View Article.

Data 200

Data Conference Analytics Marketing 200

InMoment XI

MAY 4, 2016

This is the 27th year of the AMA’s Advanced Research Techniques (ART) Forum, where academics and practitioners discuss the latest developments in marketing research and analytics. MaritzCX experts Kurt Pflughoeft and Sharon Alberg have been invited to present at this year’s conference. View Article

Data 200

Data Conference Analytics Marketing 200

InMoment XI

MAY 4, 2016

This is the 27th year of the AMA’s Advanced Research Techniques (ART) Forum, where academics and practitioners discuss the latest developments in marketing research and analytics. MaritzCX experts Kurt Pflughoeft and Sharon Alberg have been invited to present at this year’s conference. View Article

Data 200

Data Conference Analytics Marketing 200

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Date: March 5-8, 2019. Location: Salt Lake City, UT.

Conference 28

Conference Marketing Case Study Analytics 28

Calabrio

MAY 6, 2019

The ICMI Contact Center Expo is a great conference to submerge yourself in meaningful content; learn how to take back to your workforce, listen to expert speakers and network with the industry’s leading-edge vendors. We’ll be navigating the tides of transformation at ICMI Contact Center Expo from May 13–16 at The Diplomat Resort in sunny Ft.

Contact Center 193

Contact Center Social Media Conference Analytics 193

NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

NICE inContact

FEBRUARY 14, 2019

In our breakout sessions, learn how to create the most engaged workforce, how to use analytics to maximize business results and how to take your next step in your journey to the cloud. We carefully selected topics that are top of mind for dynamic organizations, bringing in the best industry experts to deliver them. Brightway Insurance.

Interaction 159

Interaction Insurance Conference Analytics 159

Thematic

MAY 7, 2019

Thematic participated in the OnRamp Insurance Conference in snowy Minneapolis last month. By using text analytics to find trends in the sales notes, insurers would be able to uncover unknown risks as well as opportunities that allow them to anticipate changes to their forecasts. Leave a comment below and let us know!

Insurance 48

Insurance Analytics CRM Call Center 48

ForeSee

MARCH 17, 2016

The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. .

Conference 53

Conference Analytics Customer Experience Customers 53

Kerry Bodine

MARCH 12, 2018

This is the fourth post in a series about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. That measurement will center largely on journey analytics , which involves the analysis of customer feedback, operational metrics, and financial data aligned to key customer journeys.

How To 120

How To Conference Culture Touchpoint 120

Experience Matters

NOVEMBER 27, 2014

MIT Sloan Sports Analytics Conference. This wonderful conference combines two of my favorite things: sports and analytics. I have mixed feeling on whether to keep or trade Rondo. Every year I look forward to spending two days at what Mark Cuban affectionately calls the dork-a-palooza.

Sports 278

Sports Conference Analytics Groups 278