CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. It is advisable to follow industry events to understand the altered and advanced customer expectations. Suggested Read : Top 10 SaaS Conferences of 2022. Date: September 7-8, 2022. Did you miss them?

Customer Success 52

Customer Success Conference Trends Customers 52

Optimove

MAY 15, 2024

See the difference control groups make in this guide Download Now Why It Matters Major sporting events, like the 2024 UEFA European Football Championship, allow sportsbook operators to gain new players and reactivate dormant ones. Using this knowledge as a retention strategy can go a long way for operators.

Sports 64

Sports Tips Groups Engagement 64

Uniphore

DECEMBER 17, 2021

Feb 24th & 25th 2022. Join Uniphore at the Customer Contact Week event on the Gold Coast this February! The 2022 CCW will be hosted at The Star located at 1 Casino Dr. Broadbeach QLD 4218 Australia. Team members from Uniphore will be in Australia from February 24th to the 25th of 2022. The Star Gold Coast.

Customers 130

Customers Sales Customer Success Technology 130

CustomerSuccessBox

JUNE 8, 2022

This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events. At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss!

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Customer Success Conference Case Study Study 52

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Date- October 17th–19th, 2022. There will be around 5,000+ SaaS founders, execs, and investors who will be participating in SaaStock 2022. Customer Success Conference 2022 by TSIA.

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Customer Success Conference Case Study Contact Center 52

Lithium

JULY 13, 2022

Today in 2022, Khoros is proud to offer a platform to help your brand achieve its centralization and customer experience goals. The 2022 Forrester Customer Experience event confirmed what Khoros has been developing and strategizing on for years. Having Business Agility is vital to success. The Bottom Line.

Conference 52

Conference Self Service Social Media Contact Center 52

BlueOcean

JULY 13, 2023

However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships.

Case Study 276

Case Study Sports Customer Care Study 276

TechSee

JUNE 8, 2022

My first big foray into the space came at the November 2021 FSUSA event where critical topics like the acceleration of skilled technicians leaving the field, new cutting edge devices, and ever-expanding complexity in the equipment serviced were discussed. I was curious to learn what had changed from then to April 2022.

Knowledge Base 109

Knowledge Base Government Travel Consulting 109

Clarivate

OCTOBER 10, 2022

Clarivate oncology experts share key takeaways from the 2022 ESMO Congress and their expected impact on the drug treatment landscape and patients. Read on to for insights from our analysts on: Global highlights from ESMO 2022. Key ESMO 2022 highlights from Mainland China. Seven global highlights from ESMO 2022.

Study 52

Study Analysis Healthcare Marketing 52

CustomerSuccessBox

DECEMBER 13, 2021

This has led to the huge demand for customer success events where people can learn, network, and share the best practices. At CustomerSuccessBox, we’ve curated some upcoming Customer Success Events that cannot be missed. Wednesday, January 12, 2022 |. Future of the Contact Centre Conference 2022 |.

Customer Success 52

Customer Success Conference Case Study Leadership 52

TechSee

APRIL 8, 2022

Key Insights from Field Service Medical 2022. TechSee team members recently attended the Field Service Medical event, which highlighted a lot of insightful and actionable takeaways, A few themes stood out specifically: . The post 3 Observations From Field Service Medical 2022 appeared first on TechSee. Onboarding Challenges.

Self Service 109

Self Service Training Technology User Experience 109

Kustomer

MARCH 31, 2022

We are excited to announce that Kustomer will be taking the stage at Meta’s inaugural business messaging event, Conversations , on Thursday, May 19, 2022. The event will showcase content for businesses, developers and partners interested in building better and faster experiences on the most popular messaging platforms.

Connections 98

Connections Consumers Loyalty Customer Expectations 98

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. It happens at July 28th 2022 , the video is available on the Open Access CX Professional Business Network. –How AI will change the Status Quo in Customer Experience.

B2B 40

B2B Video Culture Consulting 40

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. CS in Focus. ” 2. CSM Practice.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

Optimove

APRIL 2, 2024

Like every sporting mega event, Euro 2024 will attract a wave of new players. Key Takeaways: Mega-events draw in a surge of new and reactivated players, making it crucial for operators to focus on retaining and engaging them with tailored marketing strategies. It’s also a huge opportunity for operators.

Gamification 59

Gamification Sports Engagement Strategy 59

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. See the full agenda and secure your seat at BIG RYG 2022. See the full agenda and secure your seat at BIG RYG 2022. The moment you’ve been waiting for.

Leadership 98

Leadership Conference Customer Success Industry 98

Clarivate

JUNE 21, 2022

Two novel events drove the 2020 data: the inclusion of Early Access content in the JCR for the first time, and the sudden appearance of COVID-19 as an entirely new, extremely urgent field of study. What might this mean for the 2022 Journal Citation Reports? Learn more here. [1] 1] Journals with JIFs below 2.0

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Report Metrics Comparison Study 138

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization – Upcoming Events, Research, and Activities for You. In October 2022, we will launch our corporate packages. Subscribe to the Open Access CX Professional Business Network hand for this fantastic event. When: 22 September 2022, 10:00 – 11:00 am CET. How are you?

Customer Experience 68

Customer Experience Leadership Feedback Survey 68

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022. The post What makes ChurnZero a 2022 CODiE award Customer Success finalist?

Customer Success 98

Customer Success Roadmap Conference Feedback 98

Forrester's Customer Insights

AUGUST 15, 2023

In-person events are an essential part of an integrated event mix, but attendance levels are down when compared to pre-pandemic levels, and macroenvironmental changes over the past three years have changed in-person events forever. At […]

B2B 49

B2B Strategy Marketing 49

Gainsight

AUGUST 29, 2022

We knew walking into the Moscone Center, before the crowds arrived, that Pulse 2022 would be special. What we didn’t know was how much everyone else in the Pulse community would love the event this year. What we didn’t know was how much everyone else in the Pulse community would love the event this year. Phew…what a show.

Social Media 52

Social Media Conference Groups Course 52

CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. The most awaited decentralized conference is hosting 50 satellite events globally. Think 2022, IBM. Startup Grind. CXO Summit.

Conference 52

Conference Case Study Innovation Industry 52

eGain Blogs

NOVEMBER 7, 2022

About KMWorld 2022. eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

Conference 52

Conference Self Service Contact Center Government 52

Gainsight

NOVEMBER 18, 2022

Sadly, Pulse Europe 2022 has concluded, but that doesn’t mean we can’t reminisce on our and your favorite moments. Take a look at some of the special shoutouts on social media from this year’s exciting event. Didn’t get to attend this year’s event? Marija Skobe-Pilley, Customer Success Leader EMEA, ClickUp.

Social Media 52

Social Media Conference Consulting Customer Success 52

West Monroe

MARCH 19, 2024

Extreme weather events are becoming more frequents, resulting in deepened damage to electric infrastructure and escalation of losses in lives and property. These events cause substantial economic losses through infrastructure damage, manufacturing and labor disruptions, and property value losses. Between 2018 and 2022 , the U.S.

Strategy 40

Strategy Government System Technology 40

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Download the report today to get the full story.

Social Media 52

Social Media Roadmap Trends Hospitality 52

NICE inContact

DECEMBER 8, 2021

The events of the past couple of years took a strange, unexpected toll on the labor market. During the lockdown, unemployment was high, and workers clung to their jobs. However, now that things are getting (somewhat) back to normal, a significant percentage of American workers have decided not to go back to work.

Trends 203

Trends Marketing Contact Center Engagement 203

West Monroe

MAY 16, 2022

At the end of last year, Covid’s effects were waning, travel was increasing, and 2022 looked like a comeback year. In short, 2022 may be turning out to be as stubbornly challenging as 2020 and 2021. This will bode well for companies that will need to continue adjusting operations based on unexpected events. About the Poll.

Report 98

Report Banking Competitive Advantage Culture 98

Gainsight

NOVEMBER 18, 2022

Here are our top Pulse Europe 2022 takeaways from Gainsight’s Adam Joseph , Regional VP of Customer Success, EMEA. As I reflect on the events of last week, I am left in absolute awe of both our amazing local Customer Success community and of my wonderful groups of colleagues who helped bring Pulse Europe to life.

Conference 52

Conference Customer Success Groups Financial 52

Beyond the Arc

OCTOBER 12, 2022

We also immerse in industry events like Finovate, where our CEO Steven Ramirez interviews industry leaders to explore the latest [.]. The post Finovate 2022 – Tracking fintech innovation with industry leaders appeared first on Beyond the Arc.

Innovation 59

Innovation Industry Strategy Marketing 59

Lithium

FEBRUARY 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Manage View Enhancements: Time Filters The Date Range selector in Manage View now includes “Live” selections as similar to our Dashboards and Post and Moderation columns can now toggle between Post Date and Last Activity Date.

Tips 52

Tips Engagement Metrics Groups 52

Totango

MARCH 24, 2022

Event speakers included: Guy Nirpaz, Founder and CEO, Totango. Finally, to round out the two-day event, a collection of our very own “Totangoans” shared ways in which teams can use SuccessBLOCs and Canvas to continue to enhance the customer experience and drive businesses forward. Jamie Bertasi, President and COO, Totango.

Customer Success 92

Customer Success Customer Journeys Groups Interaction 92

Merkle

APRIL 5, 2022

The Shoptalk 2022 event was, in one word, inspiring. The event allowed attendees to connect with like-minded individuals and speak with colleagues face to face while hearing from some of retail’s top leaders.

Retail 52

Retail Trends Connections Brands 52

Totango

APRIL 5, 2022

Scheduling control: Can you schedule delivery of your surveys at select events in your customer’s lifecycle ? Six of the Best NPS Software Solutions for 2022. The post Six Best NPS Software Solutions for 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Here are six of our top picks.

NPS 102

NPS Software Net Promoter Score Multi-Channel 102

Lithium

JANUARY 4, 2022

We’d tell you exactly what will happen in 2022 if we could, but we can’t. Check out the four customer engagement trends you should be on the lookout for in 2022. Create Past Events: Versions 1.2 Update You can now add past events to your community by creating them with older dates and uploading the recordings of the event.

Tips 52

Tips Guidelines Contact Center Groups 52

Optimove

AUGUST 25, 2022

A big event like the 2022 FIFA World Cup definitely fits that bill. But this coming World Cup isn’t any big event; it’s a mega event. Mega sports events – the Superbowl or Champions League Final – always leave a mark, grab attention and attract new players. What’s the difference?

Sports 52

Sports Gamification Examples Data 52

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Here are the top 5 reasons you’ll love Pulse 2022. Get connected. Get on track.

Roadmap 59

Roadmap Conference Analytics Strategy 59