InMoment XI

OCTOBER 5, 2021

Watch the video below to hear from Phil Clarke, Analytics and Reporting Manager at Primark, as he explains how Primark’s global team is able to quickly leverage feedback to understand their customers and take actions to improve future shopping experiences!

Sports 260

Sports Video Retail Analytics 260

Calabrio

APRIL 28, 2021

We’ve always envisioned that our WEM solution need s to be easy to use , unified and built to leverage modern analytics, AI and machine learning tools , and intelligent automation. . In our State of the Cont act Center 2021 : Cloud is Here. Analytics will be at the heart of much of the new functionality.” ” 1 .

Meeting 130

Meeting Engagement Management Contact Center 130

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At present, predictive analytics helps retailers increase their margins by up to 60%.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

CSM Magazine

OCTOBER 5, 2021

The study, entitled “ Health of the Contact Centre 2021: Agent Wellbeing and the Great Resignation, ” surveyed US and UK contact centre agents to uncover transformational opportunities for the contact centre from their perspective. According to the study, one-third of agents report feeling acutely stressed multiple times per week.

Report 52

Report Study Conference Connections 52

Zonka Feedback

SEPTEMBER 24, 2021

We are super delighted to announce that Zonka Feedback has been given eleven recognitions at once by G2 Crowd in its Grid Reports of Fall 2021. We have won seven badges in the category of Survey, three in the category of Experience Management, and one in the category of Feedback Analytics.

Feedback 52

Feedback Analytics Survey Management 52

TechSee

FEBRUARY 1, 2021

billion in 2021, at a CAGR of 43.6%. AI-driven predictive analytics are one of the latest telecom trends helping telecoms provide better services by utilizing data, sophisticated algorithms and machine learning techniques to predict future results based on historical data. billion in 2016 to $17.67 The driver for this growth?

Trends 107

Trends Industry Telecommunications Chatbots 107

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Introducing Topbox CX Analytics. This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. 3 social and digital trends to watch in 2021. Mar 11, 2021 • 10am CT.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

Analytics 208

Analytics Touchpoint Customer Centricity Feedback 208

Optimove

FEBRUARY 10, 2022

2021 was supposed to be “the year after”, The one in which returned to our “old normal”. ” 2021 wasn’t short on those marketing challenges: rising costs, diminishing stock, severe delivery chain issues, and that virus still wreaked havoc on our daily lives, the way we shop, our work habits, and social life.

CRM 52

CRM B2B Advertising Entertainment 52

CSM Magazine

DECEMBER 2, 2020

Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021. . What’s in store for 2021? Here are three predictions for 2021: 1. Agent wellbeing will take centre stage – as more contact centres continue homeworking into 2021. What does 2021 have in store for you?

Self Service 72

Self Service Analytics e-support Competitive Advantage 72

Upstream Works

JANUARY 26, 2021

Across the board, contact centers need to level-up technological capabilities, including richer reporting, enhanced security and omnichannel functionality to engage with customers in real-time. The Accelerated Need for Digital CX in 2021. Embracing Contact Center AI in 2021. New Drivers of CX Success. Cost Savings. Innovation.

Self Service 78

Self Service Contact Center Omni-Channel Innovation 78

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

Customer Satisfaction 59

Customer Satisfaction Report Effort Score Virtual Agent 59

Kitewheel

JANUARY 25, 2021

How can businesses set themselves up for success in Q1 2021 and beyond? In this blog, we lay out our 2021 trends based on years of experience in the customer journey space. Four Predictions For 2021. With this in mind, we predict that CMOs will lead the charge for omnichannel growth in 2021.

Trends 52

Trends Customer Journeys Omni-Channel Voice of Customer 52

CSM Magazine

OCTOBER 6, 2022

EXL , a leading data analytics and digital operations and solutions company, today announced its recognition as a Leader in the 2022 Information Services Group (ISG) Provider Lens Power and Utilities Services and Solutions report. . Published by ISG, a leading global technology research and advisory firm, the report reveals the U.K.

Report 52

Report Analytics Comparison Healthcare 52

Lumoa

NOVEMBER 7, 2022

Zendesk’s report confirmed this, with 75% of customers reporting they would spend more to buy from a company that offers good CX. In 2021, companies will need to focus on measuring the CX at each touchpoint along the customer journey. Fortunately, technology is keeping up with these demands.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. According to reports, Qualtrics had the highest percentage of negative reviews that described “user experience.” So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. The Merger!

Multi-Channel 52

Multi-Channel Analytics Analysis Touchpoint 52

SurveySparrow

DECEMBER 27, 2020

Let us look at some of the HR trends for 2021 and beyond that will impact the way we work: HR Trend #1. There was a time when there were separated cubicles to a more open workspace, there are spaces that are specifically created to meet specific business needs like report writing, meeting, calling, etc. Rethinking HR. HR Trend #6.

Trends 92

Trends Leadership Analytics Employee Experience 92

Lithium

JANUARY 12, 2021

Organic & Paid Reporting in Khoros Marketing - This blog dives into the paid and organic data brought into the Social Marketing platform and how to report on it. Community Analytics: 8 Best Practices You Don’t Want to Miss! - January 21, 2021. Maia Q3 overview - A look back on what we've done with Maia in Q3.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. We perform yearly surveys to capture comprehensive insights around how master marketers are using social media analytics to grow their businesses. For many, social analytics would change that.

Social Media 65

Social Media Report Survey Marketing 65

COPC

MARCH 31, 2021

In the annual Customer Experience Management Benchmark Series (CXMB) 2020 Corporate Edition report, produced by COPC Inc. in conjunction with Executives in the Know, we learned key trends that businesses need to know for 2021, including: Companies were forced to fast-track strategic initiatives. Download the report now !

Self Service 59

Self Service Customer Experience Customer Satisfaction Groups 59

SurveySparrow

APRIL 1, 2021

“Data analytics had the biggest impact on my business. Because data analytics software does this work and does it quite brilliantly. We understand the importance of a question like- what is data analytics, and how can I use it for my business? So, with no further ado, let’s help you on your data analytics journey. .

Analytics 52

Analytics Data Analysis Technology 52

Gainsight

JANUARY 18, 2021

This list will help you learn everything you need to know to deliver the ultimate Product Experience for your customers — from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Product Analytics. 3 Essential Reports That Will Answer Your Product Usage Questions.

Resources 52

Resources eBook Analytics Customer Success 52

Lithium

SEPTEMBER 7, 2021

Social Suites, Q3 2021 to help make the best decision for your business and empower your team to achieve your goals. Published Posts Custom Metric A published posts metric that can be used as part of Marketing Analytics Custom Metric calculations. It has been critical to continue to deliver more value and to create customers for life.

Social Media 52

Social Media Metrics Video ROI 52

Experience Investigators by 360Connext

JUNE 13, 2023

A few years ago, Gartner reported that nearly 90% of organizations did. In fact, Gartner’s 2019 CX Management Survey indicated that less than 46% of CX leaders report directly to the CEO, underscoring the strategic importance placed on this function. Do you have a Chief Customer Officer?

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. We’ve been busily integrating both solutions into the Khoros platform while continuing to expand their capabilities.

Roadmap 52

Roadmap B2C Culture B2B 52

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. By Q1 of 2021, TikTok had amassed 3.5 Now the question has become, how do we keep up, and what makes TikTok analytics different from the “older” and more “traditional” forms of social engagement? In short, not much.

Analytics 52

Analytics Engagement Social Media Video 52

Talkdesk

DECEMBER 22, 2020

The G2 Winter 2021 Report is out! ?? And we’re proud to tell the world that Talkdesk placed number one in 18 reports, one more than in the G2 Fall 2020 Report. ??. Best Speech Analytics Software. Here’s to an even better 2021 delivering great customer experience! Best Auto Dialer Software. out of 5 stars. ??

Contact Center 139

Contact Center Knowledge Base Call Center Software 139

Uniphore

JULY 1, 2021

Atlanta, GA – July 1, 2021 – Jacada, a leading provider of AI and RPA powered virtual assistants , recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics, LLC, asks. “As

Social Media 218

Social Media Call Center Study Contact Center 218

Magellan Solutions

JULY 19, 2021

Why Outsource To Healthcare Call Center Companies In 2021. Medical Report Editing. Robust reporting & analytics along with coder and provider education. • Customer Analytics. • The post Top 17 Healthcare Call Center Companies in 2021 appeared first on. medical billing. medical coding. payer services.

Call Center 52

Call Center Healthcare Company Hospitality 52

Uniphore

DECEMBER 17, 2021

In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan. The authors of the report state that “sadly, brands failed to excel in this area. 68% of members reporting a positive experience. Post-interaction analytics.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

SurveySparrow

DECEMBER 10, 2020

Whether you are planning to implement CRM software, a project management tool, team collaboration tool, or maybe an online survey tool, here we’ve mentioned the most popular ingredients to accelerate digital transformation in 2021 and beyond. In short, automation is one of the key ingredients of digital transformation in 2021.

Chatbots 52

Chatbots Social Media Survey System 52

SurveyGizmo

DECEMBER 21, 2021

LOUISVILLE, COLORADO, DECEMBER 21, 2021 – Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today that G2.com The G2 reports are based on ratings by business professionals. The G2 reports are based on ratings by business professionals.

Report 52

Report Feedback Analytics Technology 52

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At present, predictive analytics helps retailers increase their margins by up to 60%.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

delighted

JUNE 3, 2021

Shopping patterns in the US have changed dramatically since January 2020, when the first coronavirus case was reported in the US. A year after the pandemic began, in April 2021, we’re seeing a resurgence in consumer spending with the US vaccine rollout and as businesses reopen. So what does this mean for retail?

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

SurveySparrow

SEPTEMBER 20, 2021

Real-time reporting. User journey analytics. Product feedback analytics. Predictive analytics for user behaviour. Predictive analytics. Real-time reporting and analytics. Text and social analytics. Survey and report templates. Predictive analytics. Text analytics.

Omni-Channel 52

Omni-Channel Software Tools Management 52

SurveySparrow

JULY 21, 2021

Yet love it or hate it, Microsoft 365 is one of the most widely used office software suites in 2021 – over a million companies worldwide, according to Statista. Microsoft Forms: Top 10 Alternatives and Competitors in 2021. So without further ado, let’s dive into the top 10 Microsoft Forms alternatives for 2021. SoGoSurvey.

e-support 52

e-support Social Media Survey NPS 52

SurveySparrow

SEPTEMBER 8, 2021

Smooth Reporting Module. And this is where SurveySparrow’s smooth reporting module is a game-changer. In addition, their powerful, detail-oriented analytics have made it impossible for us to not include them on our list. It gives analytics that drives action. Powerful feedback loops and manager reports.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59