NICE inContact

DECEMBER 17, 2018

Our CXone roadmap will help you set the pace with your customer experience. And the beauty of a true cloud-native platform is customers always, automatically have access to our latest innovations. Gartner’s Magic Quadrant for CCaaS recognized NICE inContact for our Ability to Execute and Completeness of Vision.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati.

Connections 40

Connections B2B Roadmap Conference 40

West Monroe

JANUARY 29, 2018

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.

Self Service 40

Self Service Roadmap Exercises Technology 40

Lithium

JUNE 11, 2019

Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Summary: A discussion on building brand advocates using social media, through response and engagement.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Summary: A discussion on building brand advocates using social media, through response and engagement.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Summary: A discussion on building brand advocates using social media, through response and engagement.

Social Media 40

Social Media Case Study ROI Course 40

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. framework to deliver innovative solutions in their organizations. Continuous Innovation. YouMakeItHappen. to at least 2028. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. framework to deliver innovative solutions in their organizations. Continuous Innovation. YouMakeItHappen. to at least 2028. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

Comm100

APRIL 17, 2018

Apart from identifying pain points that your customers are having with your brand, customer feedback can also be a source of innovation for ideas to improve customer service. Create some simple boards like “Product ideas,” “Coming up” and “Roadmap” to get the ball rolling. Craft Personal Emails. Let us know in the comments below.

Feedback 193

Feedback How To Roadmap Survey 193

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. Adopt the mindset of prototypes over decks.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Kustomer

JANUARY 25, 2019

2018 was a terrific year for everyone here at Kustomer. The Kustomer platform will continue to add capabilities and innovations as it evolves. Our product roadmap is extensive and includes significant investment in AI and efficiency capabilities. We’re targeting more up-market companies.

Roadmap 75

Roadmap Brands Innovation Marketing 75

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. This means adopting an “imagineering” mindset to create new value in new ways.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

North Highland

JUNE 4, 2019

With competitive group procurements, states can reduce the time and cost traditionally needed for procurement with less demand on state staff, all while: Spurring new and innovative ideas for requirements from a collective of states versus in silos. Getting Started.

Roadmap 40

Roadmap Financial Groups Innovation 40

Qualtrics

FEBRUARY 6, 2019

Design a data-driven product roadmap. 2019 speakers haven’t been announced but 2018 speakers included: Martin Eriksson – Founder of ProductTank and Co-Founder of Mind the Product. The goal is to unleash the potential in every team so they can produce innovative products. Indi Young- IndiYoung.com. ProductCon Seattle.

Conference 33

Conference Management Innovation Roadmap 33

Circular Edge

JANUARY 9, 2019

Through this release that includes Orchestrator and UX One enhancements, new Notification capabilities and functionality to support a wide range of business processes , Oracle JD Edwards continues to focus on simplifying tools that customers can leverage to deliver innovative solutions in their organization. YouMakeItHappen.

Tools 40

Tools Roadmap Innovation Resources 40

Circular Edge

JANUARY 9, 2019

Through this release that includes Orchestrator and UX One enhancements, new Notification capabilities and functionality to support a wide range of business processes , Oracle JD Edwards continues to focus on simplifying tools that customers can leverage to deliver innovative solutions in their organization. YouMakeItHappen.

Tools 40

Tools Roadmap Innovation Resources 40

NetBase

OCTOBER 22, 2018

Data Driven Big Ideas: Toyota Tundra and World Cup 2018. The NetBase Roadmap – Skating to Where the Puck Is. Peter gave us a great strategy roadmap – showcasing the future of social media analytics, as well as our continued cutting-edge innovation, and market leading Artificial Intelligence.

Analytics 58

Analytics Social Media Roadmap Hotels 58

ClearAction

JANUARY 12, 2022

As your roadmap and indices for customer-centered management capability, let’s review the alternative angles on Ease-of-Doing-Business and Ease-of-Work provided by this article series: Ease of Doing Business. Sustainable revenue growth is stimulated by customer experience innovation. Yes, But. , Forrester, Rick Parrish, 2018.

Government 62

Government Net Promoter Score Customer Centricity Analysis 62

SurveySensum

JULY 14, 2020

She is the first Certified Customer Experience Professional (CCXP) in Yorkshire in 2018 and has experience in both large-scale multi-site, multi-channel operations, and smaller, entrepreneurial businesses. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

North Highland

OCTOBER 18, 2018

Innovation is a key priority and a part of the culture that empowers both strategy and day-to-day ways of working. Program management, not to be confused with product management, is responsible for owning the long-term plan to achieve the product roadmap, including budgets and resource allocations, and for maintaining the release schedule.

Self Service 49

Self Service Technology Leadership Roadmap 49

West Monroe

DECEMBER 21, 2021

Organizations that have actionable, outcome-focused technology blueprints and roadmaps can identify and accelerate the required technology investments to bring these business capabilities to market and gain a competitive advantage. Payers should take time to identify which applications should be kept, replaced, retired or consolidated.

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

Avaya

APRIL 24, 2017

It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. They need a roadmap to continually reinvent key processes and fine-tune organizational behavior. Because the average consumer isn’t so average anymore.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

C Space

APRIL 18, 2019

McGrath’s books, including the bestselling, The End of Competitive Advantage, are tomes for anyone looking for gamechanging thinking on business strategy and innovation. I went back and listened to other Outside In episodes and noticed that many of our guests had spotted an inflection point early and, therefore, redrew the roadmap.

Apparel 40

Apparel Social Media Entertainment Hospitality 40

Engine Insights

APRIL 30, 2018

how to adjust your retirement roadmap following marriage/divorce, the role real estate purchases play in your savings/investment strategy, ensuring your health care coverage is sufficiently accounted for following an illness, etc.). Power in 2018, provides advice based on similar life stages. Satisfaction Surveys by J.D.

Banking 41

Banking Financial Resources Consumers 41

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. This undermines loyalty; it’s a strategy that sank Plenti – American Express’s attempt at a coalition – in 2018.

Loyalty 59

Loyalty Trends Data Marketing 59

Wootric CX Blog

DECEMBER 9, 2020

Recently, we talked with Jorge Hurtado, Wootric customer and Head of Digital Innovation and Transformation at Banco Guayaquil, about how he and his CX team used the Voice of the Customer to transform their customer experience. In 2018, Banco Guayaquil launched Proyecto Centrico. Product Roadmaps and UX Design.

Banking 52

Banking How To Effort Score Culture 52

Pink Guava

OCTOBER 31, 2018

In our last blog, titled ‘Stellar Customer Experience’ we have briefly touched upon what you could still do in 2018 and make Customer Experience work for your organization. Measure and Innovate Once you have created the roadmap and used them to further set your near and long term goals.

Customer Experience 45

Customer Experience Effort Score Metrics Measurement 45

CSM Magazine

JUNE 12, 2020

Innovation is a crucial driver to achieve superior customer service, and artificially intelligent cognitive applications will include sophisticated predictive analytics, speech pattern recognition, and contextual understanding combined with interactive communication. Artificial Intelligence. References: Bryan, Jordan, Contributor (2019).

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

West Monroe

FEBRUARY 23, 2022

What is the roadmap? According to a Dragos and IBM Security X-Force report , ransomware attacks on industrial entities increased more than 500% since 2018, with manufacturing comprising nearly a third of ransomware attacks on industrial entities. Evolving technology is key to achieving these goals.

Leadership 52

Leadership Culture Training Technology 52

Comm100

FEBRUARY 6, 2018

All data is the most recent information available as of the beginning of 2018. What started out as a live chat provider is now a customer engagement software solution that offers social media integrations, knowledge base software, AI/Chatbot services, and even more channels on the roadmap. Business Seeks Industry-Leading CRM.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Many bells and whistles added in recent years are actually a distraction for customers – yet many cheerleaders in the industry blindly call it innovation. Quality vs. quantity. One brand doing just this is Accor Hotels.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. With the grace of his roadmaps and critical strategies, Curtis makes sure companies can benefit from customer-centricity. Julie Hogan. Emilia D’Anzica.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

NetBase

OCTOBER 7, 2019

And if you watch this quick recap of two NetBase LIVE 2018 events , you’ll see why it’s so highly attended: This year, our NetBase LIVEE lineup – and learning – is even more amazing. And how to overcome these barriers, as well as methodology to innovate for the future and deal with the changing landscape of beverages.

Analytics 8

Analytics ROI Brands Social Media 8

ChurnZero

JANUARY 8, 2021

Jason joined Alida in 2018 with over 20 years of experience leading customer success and operations teams, where he developed a deep expertise in driving customer value with a focus on empathy to ensure optimal business outcomes for customers. Follow Ken on LinkedIn. . Jason Baldree, (First) Chief Customer Officer, Alida.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

SmartKarrot

JULY 10, 2023

Being founded in 2018, Notion is among the leaders of the industry, and the company also promotes Notion as “a single space where you can think, write, and plan.” Brainstorming ClickUp comes with features like Whiteboard and roadmaps that can help teams work together on strategizing, visualizing, and preparing effective plans.

Tools 10

Tools Management Resources Communication 10