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Beat the Competition in 2018 (Higher growth, profitability, innovation)

C3Centricity

Do you know how you’re going to beat the competition in 2018? Read the above mentioned posts for an in-depth roadmap to more successful innovations. Do you know which area offers you the biggest chance of beating the competition in 2018? Subscribe on Apple Podcasts to get new episodes as they become available.”.

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Future-proof Innovation – Vendors in it for the Long Haul

NICE inContact

In their recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018 , Forrester evaluated NICE inContact’s technology roadmap (and our track record of delivering on that roadmap), as well as our architecture and resources that will support our ability to innovate long term.

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C3 2018 Day 1 Recap

Clarabridge

Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. With a roadmap to success, of course! Roadmap to Success: Taking Your CX Program to the Next Level. The post C3 2018 Day 1 Recap appeared first on Clarabridge. So how do you even begin to celebrate ten years of transformation?

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A Contact Center Features Checklist for 2018

Talkdesk

Hopefully you’ve evaluated your legacy contact center vendor’s roadmap to see if they can give you the next-generation contact center features you need to meet the new expectations of modern customers. What new tools will your contact center features offer customers and agents in 2018? Read the full list of features in our ebook here.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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A Contact Center Features Checklist for 2018

Talkdesk

Hopefully you’ve evaluated your legacy contact center vendor’s roadmap to see if they can give you the next-generation contact center features you need to meet the new expectations of modern customers. What new tools will your contact center features offer customers and agents in 2018? Read the full list of features in our ebook here.

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3 Key Takeaways from Cable Tec Expo 2018

Oracle

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. Here are a few of our most notable takeaways and insights from Cable Tec Expo 2018. — SCTE • ISBE (@scte) October 18, 2018.