What will CX look like in 2017?
Customer Bliss
JANUARY 5, 2017
The first one, from Forbes , is called “Five Bold Expert Predictions For 2017.” It’s been a buzzword in recent years, especially in marketing circles. But: while 83 percent of marketers list data-driven decision-making as crucial, only 10 percent believe their organization is good at it yet. Geofencing.
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