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5 Top Customer Service Articles For the Week of February 8, 2021

ShepHyken

Retail Customer Experience) Tara Bartley, senior manager, industry marketing, and Ashitha Bhanu, industry marketing, Akamai, share Akamai data relating to the most recent holiday shopping season and the top trends in play. 4 Ways Customer Experience Will Change in 2021 by Inge De Bleecker. Follow on Twitter: @Hyken.

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As Consumers Tighten Wallets, Marketers Can Tighten Customer Relationships

Optimove

consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. The results align with confidence about what they will budget for holiday shopping, with 39% “less confident” and 19% “more confident” about holiday spending when comparing 2021 to 2022. .

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Metaverse, NFTs, Sustainability, And Loyalty – Highlights Of Singles’ Day 2021

Forrester's Customer Insights

Double 11 or Singles’ Day, the world’s largest online shopping festival that is bigger than Black Friday and Cyber Monday combined, has been consistently smashing mind-blowing gross merchandise value (GMV) records year by year since 2009.

Loyalty 26
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Are you satisfied?  Yes, no or maybe?

Helen Dewdney

The Institute of Customer Service (ICS) published its bi-annual UK Customer Satisfaction Index (UKCSI) report today, 7 July 2021. It showed that the number of complaints about poor service in the last six months was at its highest level since 2009! The July 2021 UK Customer Satisfaction Index (UKCSI) is 77.4 (out

Tourism 76
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Frugality meets Accuracy: Cost-efficient training of GPT NeoX and Pythia models with AWS Trainium

AWS Machine Learning

The project was awarded 2009 National medal of Technology and Innovation. He was a recipient of the NSF Faculty Early Career Development Award in 2009. an AI start-up, and worked as the CEO and Chief Scientist in 2019-2021. Shruti Koparkar is a Senior Product Marketing Manager at AWS. He founded StylingAI Inc.,

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Royal Mail fails to deliver on service as stamp prices rise

Helen Dewdney

Stephen Agar, managing director of letters at Royal Mail, said: “We are operating in a tough market at present, under the threat of making a loss by 2021.” And yet again, of course, it is the vulnerable who are the hardest hit as more of the elderly rely on snail mail rather than using email and couriers. rise on previous year.

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Fast and cost-effective LLaMA 2 fine-tuning with AWS Trainium

AWS Machine Learning

These models can be used for question answering, summarization, translation, and more in applications such as conversational agents for customer support, content creation for marketing, and coding assistants. He was a recipient of the NSF Faculty Early Career Development Award in 2009. He founded StylingAI Inc.,