Comm100

NOVEMBER 13, 2022

In 2021, this meant that 48% of organizations diversified the digital channels they support. This meant a shift away from efficiency metrics towards agent wellbeing. In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. in 2021. .

Tools 189

Tools Customer Service Tips Omni-Channel 189

ClearAction

OCTOBER 25, 2022

It’s for everyone who collects and manages insights: Marketing, Customer Experience, Customer Success, Customer Service, Partner Experience, and Employee Experience teams. 5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

West Monroe

DECEMBER 20, 2021

Developing a ranking of portfolio methods and initiatives using metrics that include achievable reduction quantities, lowest cost to achieve, and viability. Decarbonization Summit 2021: Pathways to a Sustainable Future. Assessing a broad spectrum of initiatives to reduce carbon. Featured Content.

Transportation 52

Transportation Metrics Technology Strategy 52

West Monroe

NOVEMBER 29, 2021

“Vax”: According to Oxford Languages , creator of the Oxford English Dictionary, it’s the 2021 word of the year. After all, Glassdoor reported the percentage of reviews on its site that mention burnout jumped 100% in 2021, and the proportion of employees who cited mental health increased 143%. Featured Content.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

West Monroe

DECEMBER 20, 2021

Developing a ranking of portfolio methods and initiatives using metrics that include achievable reduction quantities, lowest cost to achieve, and viability. Decarbonization Summit 2021: Pathways to a Sustainable Future. Assessing a broad spectrum of initiatives to reduce carbon. Featured Content.

Strategy 40

Strategy Transportation Metrics Technology 40

AWS Machine Learning

APRIL 18, 2023

We select Amazon’s SEC filing reports for years 2021–2022 as the training data to fine-tune the GPT-J 6B model. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended September 30, 2008. What is your marketing strategy?

Financial 66

Financial Training Report Analysis 66

AWS Machine Learning

APRIL 18, 2023

We select Amazon’s SEC filing reports for years 2021–2022 as the training data to fine-tune the GPT-J 6B model. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended September 30, 2008. What is your marketing strategy?

Financial 52

Financial Data Training Report 52