Seaton CX

OCTOBER 19, 2022

Look how Steve Jobs, in his 2007 iPhone launch keynote, contrasts the smartphone of today with the iPhone of the future. Steve Jobs, iPhone Launch Speech, 2007. There’s no Frodo without Sauron. Harry isn’t interesting until he meets Sally. Smartphones are definitely a little smarter, but they actually are harder to use.

How To 75

How To Customer Centricity Meeting Culture 75

Michelli Experience

JUNE 13, 2018

Through the years, I experienced the genius of Howard’s leadership firsthand as well as his amazing communication effectiveness, and passion for a commitment he shared with me, which is, “To change lives one cup at a time.” I am an avowed Howard Schultz fan who is honored to have personally experienced his leadership excellence.

Leadership 113

Leadership Retail Customer Experience Consulting 113

Quadient

SEPTEMBER 16, 2022

Quadient is excited about our leadership status, so we made the full report available to you free of charge. He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management. To access, simply visit check this link: The Forrester Wave™: Journey Mapping Platforms, Q2 2022.

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

Customer Bliss

MAY 3, 2016

In this episode, Scott Dille of Northern Trust discussed his unusually broad Customer Executive Leadership role, and his path for leading an experience transformation. He’s been with Northern Trust since 2007; prior to that, he was a Senior Vice President at JPMorgan. Episode Overview. About Scott Dille. Scott is on LinkedIn.

Chief Customer Officer 100

Chief Customer Officer Leadership Video Customer Experience 100

Comm100

SEPTEMBER 28, 2021

That included tips on how to engage with leadership, collect feedback from your organization, and communicate change. Since 2007, Fitbit has brought technology to health and fitness to change the way people move. Denny Michaud, Customer Relations Manager, Canadian Blood Services.

Customer Service 228

Customer Service Chatbots Banking Engagement 228

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. A high degree of transparency that builds scale.

Leadership 52

Leadership Consulting System Marketing 52

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. A high degree of transparency that builds scale.

Leadership 52

Leadership Consulting System Marketing 52

Forrester

OCTOBER 1, 2014

In 2007, I wrote a report about how to measure customer experience (CX) across an entire enterprise. They desperately wished that executives would see the value of measuring and managing CX at an enterprise level but admitted their leadership just wasn''t thinking that way yet.

Touchpoint 88

Touchpoint Government Measurement Leadership 88

North Highland

OCTOBER 3, 2019

Joining a corporate board is one of the fastest ways for executives to take their leadership skills to the next level and broaden their perspectives through interactions with a diverse slate of independent, external board members.

Leadership 40

Leadership Consulting Interaction Industry 40

Heart of the Customer

SEPTEMBER 11, 2014

The report simulates a CX Believer, a CX Non-Believer, and compare the results with the S&P 500 in stock purchases from 2007 through 2013. HOBY is an international program that offers annual leadership seminars to high school sophomores, challenging them to log 100 hours of. Are you actively interfering with your mission?

Customer Experience 132

Customer Experience Net Promoter Score Report Loyalty 132

ClearAction

NOVEMBER 13, 2014

In 2007, the Marketing Performance Management Study by VisionEdge Marketing found that companies were adding MO to the marketing function to help ensure systems, processes, and tools were in place to support marketing performance measurement and management.

Marketing 62

Marketing Study Government Analytics 62

Beyond Philosophy

JANUARY 16, 2018

CMC Thought Leadership Principal, Beyond Philosophy. In my recent employee ambassadorship webinar , three seminal books which offer strategies and stories were identified: Firms of Endearment (2007), Conscious Capitalism (2013), and Everybody Matters (2017). Michael Lowenstein, Ph.D.,

Culture 83

Culture Company Customer Centricity Travel 83

CX Journey

MAY 19, 2016

2007-09-08 Today I'm pleased to share a guest post by Paul Laughlin. Tomorrow’s business problems will surely need a renaissance in leadership within research teams, as much as a renaissance in those technical research skills. Photo from www.lucnix.be.

Analytics 105

Analytics Culture Data Customer Insights 105

SuiteCX

NOVEMBER 3, 2015

Thought Leadership A study by Forrester Research and Watermark Consulting tracked the six-‐year stock performance of companies on Forrester’s Customer Experience Index. Your customer experience strategy should impact whom you hire, how you train people. ng and Execu?ng

Customer Experience 100

Customer Experience Customer Journeys Self Service Multi-Channel 100

CSM Magazine

MARCH 23, 2021

Founded in 2007, Calabrio provides products and services to help companies streamline customer service, support and workforce management through cloud-first software systems. Tom Goodmanson, President and CEO of Calabrio, will continue to lead the company along with the existing leadership team in Minneapolis, Minn.

Customer Experience 52

Customer Experience Insurance Financial Software 52

Gainsight

OCTOBER 5, 2021

Today’s leadership also obsesses over their customers with one key difference. Well, technically , it started in 2007 with the introduction of the iPhone and other smartphones. After significant investments in customer success, leadership needed to know what the return was. Shift Two: The Marketing and Sales Funnels Transformed.

Customer Success 45

Customer Success Customers Sales Leadership 45

ReviewTrackers

APRIL 27, 2017

at the Cleveland Clinic from July 2007 to July 2009, according to Managed Healthcare Executive. When she took the job, she made it clear to leadership that they would have to look at the real problems happening with culture and organization structure. The Chief Experience Officer: An Important Role in Healthcare.

Healthcare 50

Healthcare Insurance Hotels Hospitality 50

CX Journey

NOVEMBER 15, 2017

Here are some examples, taking us back to the financial crisis of 2007-2008. -Howard Schultz But what happens when your executives' and your employees' behaviors don't align with your values? Bad things. Take a look at Enron. Enron's core values were: integrity, communication, respect, and excellence.

Culture 125

Culture Competitive Advantage Banking Employee Experience 125

Gainsight

AUGUST 24, 2020

I also spend an hour or two in syncs with leadership in customer success and other teams; again, to be clear we are all aligned in the right direction. My current group, Vinyl Street , has been a joy and a family since 2007. These 1:1s help me stay attuned to the intel my team is hearing and their personal experiences.

Meeting 52

Meeting Customer Success Software Consulting 52

Education Services Group

FEBRUARY 14, 2021

Clippy is no longer with us today, having been fired by Microsoft in 2007 , but the intrusive, little paper clip has left a legacy from which all in-application virtual assistants have sprung. You could click through dialogue trees for walkthroughs on general or specific functions within the software.

Tools 52

Tools Software Engagement Video 52

ijgolding

OCTOBER 2, 2017

Are the experiences we have in 2017, really radically different to the experiences we had in 2007? Although many CEOs and other senior leaders ‘talk’ about CX, are they actually putting their money where their mouths are? Are organisations really changing the way they treat customers and employees? Or even 1997?

Customer Experience 158

Customer Experience Customer Experience Professionals Customers Customer Centricity 158

C Space

JUNE 18, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Our entire leadership team is committed to accelerating our efforts to build a more inclusive, diverse and aware organization.”

Brands 52

Brands Guidelines Hospitality Government 52

Stella Connect

FEBRUARY 20, 2018

less than a decade after its inception in 2007. Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect , and other sources. But for fast-growing companies trying to scale their customer service teams, the costs are far too high.

Contact Center 43

Contact Center Effort Score Culture Feedback 43

Beyond Philosophy

MARCH 3, 2016

CMC Thought Leadership Principal, Beyond Philosophy. According to the study – “Driving Word of Mouth Advocacy Among Business Executives: The Experiential Marketing Connection,” conducted in 2007 by Keller Fay Group and Jack Morton Worldwide – 53% of the 288 U.S. Michael Lowenstein, Ph.D.,

Consulting 60

Consulting Loyalty Advertising Analysis 60

Second to None

FEBRUARY 28, 2019

Watermark Consulting’s 2019 Customer Experience ROI study examined the cumulative total stock return of the L eaders and L aggards in CX over the span of eleven years (Forrester Research’s CX Index from 2007-2015 & Temkin Group’s Experience Ratings from 2016-2018).

ROI 54

ROI Study Financial Loyalty 54

Second to None

FEBRUARY 28, 2019

Watermark Consulting’s 2019 Customer Experience ROI study examined the cumulative total stock return of the L eaders and L aggards in CX over the span of eleven years (Forrester Research’s CX Index from 2007-2015 & Temkin Group’s Experience Ratings from 2016-2018).

ROI 48

ROI Effort Score Study Financial 48

Magellan Solutions

JULY 11, 2022

Before the COVID-19 Global Pandemic, the world experienced the Global Recession during the years 2007-2009. In order to establish market leadership and expand into new markets, Cisco has effectively utilized partnership and outsourcing as strategies. Nevertheless, a recession is considered normal in the economy and business cycle. .

Strategy 40

Strategy Financial Competitive Advantage Resources 40

Natalie Petouhof

MARCH 6, 2017

This is enticing because leaders want to know what they need to “do” to create and/or transform their culture and leadership to build a network of like-minded leaders and human capital that will attract customers for life and employees that are brand advocates. So Who Are Some of The Speakers? of a series-B startup, Renovo Motors.

Culture 40

Culture Company Competitive Advantage Conference 40

Qualtrics

OCTOBER 11, 2019

Take time to evaluate the current channels of communication to ensure that communication processes allow all teammates to receive regular senior leadership updates. Leadership behavior and employee voice: Is the door really open? Strategic alignment with organizational priorities and work engagement: A multi?wave wave analysis.

Culture 26

Culture Communication Multi-Channel Feedback 26

Smith+co CX

MARCH 10, 2014

We do not claim this is an original thought (way back in 2007 Brian Solis wrote an article titled ‘Social Media is About Sociology Not Technology’ ) but the evidence is that executives continue to focus on the technology rather than the experience. And that requires aligned leadership. Be infectious in your communication.

Multi-Channel 59

Multi-Channel Customer Experience Social Media Technology 59

CloudCherry

MARCH 14, 2019

There was a $1000 dollar cash prize along with recognition from leadership team, bragging rights for a long time and off course a special surprise worthy of a champion. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. Our top 3 winners are: Nate Brown.

Hospitality 236

Hospitality Insurance B2C Groups 236

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. launched a legitimate Lithium community instance early in 2006.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. launched a legitimate Lithium community instance early in 2006.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. launched a legitimate Lithium community instance early in 2006.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. launched a legitimate Lithium community instance early in 2006.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. launched a legitimate Lithium community instance early in 2006.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. launched a legitimate Lithium community instance early in 2006.

Gamification 40

Gamification B2B Guidelines Government 40