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How to Create a CX Presentation that Doesn’t Suck

Seaton CX

How do you give an anti-boring presentation? Here’s how to tell a good one: A story has a hero. In business presentations, you create conflict by comparing how things are with how they could be. Look how Steve Jobs, in his 2007 iPhone launch keynote, contrasts the smartphone of today with the iPhone of the future.

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How to Achieve Personalized Customer Service with AI Tools

TechSee

How may I help you? I see you are a Loyalty member since 2007, and have stayed at our property in London every year around this time. Amazon reports that 35% of all their sales are generated by the recommendation engine. The post How to Achieve Personalized Customer Service with AI Tools appeared first on Techsee.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Customers understood how to answer the “How likely are you to recommend…” question. August 2007: Chris Messina invented the hashtag. The world caught its first glimpses of the iPhone at the January 2007 Macworld convention — and happily stood in line to buy them in June of that year. And it was dead simple to understand.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Customers understood how to answer the “How likely are you to recommend…” question. August 2007: Chris Messina invented the hashtag. The world caught its first glimpses of the iPhone at the January 2007 Macworld convention — and happily stood in line to buy them in June of that year. And it was dead simple to understand.

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DO YOU STILL NEED SALESPEOPLE?

ImprintCX Articles

The traditional salesperson role is to navigate the sales process from the manufacturer’s perspective, leveraging knowledge and pricing arbitrage. This power play turned sales into a craft of trickery and deception. The sales funnel, once managed predominantly by salespeople, has become automated and smarter through technology.

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Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

That included tips on how to engage with leadership, collect feedback from your organization, and communicate change. Since 2007, Fitbit has brought technology to health and fitness to change the way people move. In addition, our sales team loves it. Denny Michaud, Customer Relations Manager, Canadian Blood Services.

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What We’ve Learned to Help Clients Generate NPS Growth!

Daniel Group

At The Daniel Group, we truly have learned how to help our clients generate NPS growth. How do we know this? Our survey feedback covers new and used product sales, product service, parts sales, and rentals. NPS Growth Over Time The chart shows the NPS for clients in this market since 2007.

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