How to Measure Customer Satisfaction With CSAT


Do you really know how your customers feel about your products and services? How about the quality of your customer service? The only way to really find out is to ask, which is why so many companies measure customer satisfaction regularly. When to use CSAT.

How to Increase Sales During the Holidays

Call Center Pros

It is no secret to anyone that this is the busiest season of the year for most businesses. It is the ideal period to offer varied products to different niches, which for, only this time of the year, will coincide with the purchase period.

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How to Send the Message That You Care to be Your Best Every Day

Steve DiGioia

Next comes finding the perfect location to set up shop and after almost a year you’re finished. Sure, you had to get over a few hurdles and you corrected some mistakes but now business is steady. But for how long? Your focus is only on the things that are important to you.

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How to Drive Conversions with Pre-Sales Surveys


There’s no sweeter deal than a lead who’s ready to buy and just needs a bit of coaxing. In fact, they’re a lot harder to come by than most people (looking at you, marketers) tend to think. How to Improve Lead Quality with Pre-Sales Surveys.

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The Top 3 Ways to Forecast for Your Contact Center

professionals are judged—some go so far as to say. be one of the most challenging ways to optimize. How, for instance, can you forecast. It’s impossible to comprehensively. leads to a spike in contact volume, which in turn. leads to long handle times.

3 Common Challenges in SaaS Sales

Integrity Solutions

The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Anyone who’s been in sales will tell you: The job comes with some unique challenges. Although customers care about features, that’s not what convinces them to buy.

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How to Systematically Decrease Customer Churn


The proof is in the numbers: a 5% increase in customer retention can lead to a 25-95% increase in profits , according to a Harvard Business School study. Decreasing customer churn leads to more than repeat customers and referrals. So how do you decrease churn for good?

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How to enhance sales with visual engagement tools?


Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping how, where and when customers interact with their brand. Co-browsing and screen sharing as a sales tool.

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Use Voice of Customer (VOC) Data to Improve Customer Service


A Voice of Customer (VOC) program aims to gather and analyze customer insights, allowing you to identify trends and strategies to improve customer experience and deliver positive business outcomes. In simpler terms, VOC offers a way to give your customers a voice within your organization. Today, we’re sharing how you can leverage VOC data to improve customer service. Choose how and when to communicate Voice of Customer data internally.

What Every Marketer Needs to Know about Brand Image, Equity, Personality & Archetypes


It is what your customers think it is; its brand image, personality and its value to them. They need to be clear and consistently represented in all your communications. A brand is made up of a number of components, with which people learn to identify and recognise it.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

scrambling to add it back in! companies to transform—not just improve—customer service and. We also encourage you to view our CEO’s keynote speech at our. recent Digital+AI conference to get a fundamental understanding. speech-to-speech. comes to light.

How To Increase Your Sales With A Call Center Service

Call Center Pros

Many companies understand that call center’s primary goal is to maintain customers so that they do not leave for the competition, provide service to them and resolving their problems. However, with the proper approach, call centers can be used for a business to increase their sales.

How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples


Imagine this: two sales letters are sent out to the same customer from two different companies. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. Be the writer that your colleagues aspire to be.

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Which Comes First? Customer Experience or Sales?


It’s hard to have customers if you don’t have sales. But what happens after the sale? What happens when you are trying to establish relationships with prospects but don’t know what will hurt the relationship later? Customer Experience or Sales?

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How to Customize Your in-Store/Online Customer Experience to Appeal to Different Generations


If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching that generation where they spend the most time and in a way that speaks to them. How do you appeal to various age groups while remaining relevant to all of them?

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

to meet customer expectations for digital service Social Media Voice of the. ability to deliver directly impacts. customers to order their favorite. platform to create a digital. interactions are expected to. scrambling to offer new customer. to customers.

How to Deliver a Great Customer Experience (VIDEO)


A customer might see a company’s ad, visit their website, browse their products, read customer reviews, and go on their way—all without speaking to a single human. ” But according to their customers, only 8% really did. So how do you get there?

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17 tools to help you write the perfect email to just about anyone


L et’s talk about how writing emails is so anxiety-inducing for some people that it caused at least one person to go invent an algorithm to figure out how to write an email based on 64 personality types. (I’m That should make it easier to put a face to your reader.

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How to 10X Your Sales with Live Chat Software

ProProfs Chat

From website optimization through webinar marketing to social media, marketers have been experimenting with every opportunity to get their message across to their prospects. Let me show you how. Let’s explore how!

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World)


One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months. Here is this year’s crop, with ideas on how you can get inspired to take action in your own marketing. Are they right to do so?

Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. But is this the best place to burn our operational calories? How these emerging technologies can improve engagement, reduce churn.

How to launch NPS nicely


You know, the ones where you pay someone — in some cases a large sum of — cash to get your shiny, new software up and running. As with most complex software launches success or failure almost always boils down to your plan (or lack thereof). Not all software launches are created equal.

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How to Use Continuous Improvement Strategies for Customer Experience Improvement


In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences. Act to improve the change further.

How to Handle Live Chat Customer Service During the Holiday Rush


For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. And of those chats, each is longer by an average of 1-15 minutes when compared to the off-season. Ah, the holidays.

How to Find Your Customer Experience Metric


And still, somehow, they are very similar to one another. Metric anxiety is an easy disease to diagnose. They use their own resources or consultants to create fancy proposals and compare pros and cons. Download your guide to net promoter score [infographic].

How to engage with customers that love you


Even if you don’t actively cooperate with your happy customers, they will, on average, tell nine other people about their experiences with your company (according to American Express ). Imagine, how much you could achieve if you actually worked with your promoters!

How to Get Customer Reviews at the Point of Sale


You two talk about the weather, how it’s going to be the perfect day to take the car for a nice drive. The customer pays and is ready to walk out. Before the customer leaves, though, you say, “Hey, would you like to review us?”.

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Head of Marketing, How Can You Keep Your Job When Most CMOs Are Losing Theirs?


What does a Head of Marketing (CMO) do in their average four-year tenure to ensure that they keep their job for longer? Did you know that CMOs have the shortest average term of office of any chief in the C-suite, according to a recent report by Korn Ferry? CMO #Marketing Click To Tweet.

Upset Customers: 4 Tips to Calm and Keep Calm

Call Center Pros

In the customer service industry, we will have to deal with an angry customer sooner or later. Not knowing how to deal with angry customers can culminate into giant losses for the companies involved. The agents need to master the art of letting go.

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Marketers, How Can You Keep Your Job When Most CMOs Are Losing Theirs?


What does a CMO do in their average four-year tenure to ensure that they keep their job for longer? Did you know that CMOs have the shortest average term of office of any chief in the C-suite, according to a recent report by Korn Ferry? So just how long have you been in your position?

How To Make More Money With Less Work: It’s Possible says Melanie Benson Strick - Frank Reactions

Tema Frank

In this social media, always-on, info overload world, many of us struggle just to keep our heads above water; making more money with less work seems like an impossible dream. But according to today’s guest, Melanie Benson Strick, it is … Continue Reading → The post How To Make More Money With Less Work: It’s Possible says Melanie Benson Strick appeared first on Frank Reactions. How Can You Balance Workload & Money? Overwhelmed?

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How to use your CRM to improve phone sales and service


If you’ve invested in a CRM system like Salesforce or you’ve probably already started to realize the benefits of having all of your customer data stored in one place. 1.Built to work with your CRM.

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How To Really P**s Off a Customer - Frank Reactions

Tema Frank

If you want to lose business, check out today’s podcast (and/or read the blog post). The product came with a 30 money back guarantee , so I decided to give it a try. Now I really wanted it to work, so I emailed the company to ask what could be done about the problem.

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How to Balance Intuition in Customer Experience Management and Sales


Far away from the customer, it becomes easy to buy into intuition and personal perspective. It’s led to our respective cubicles, conference rooms, and corner offices. But it’s a mistake to rely solely on your own point of view. It'll take you roughly to a harsh dose of reality.

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How to Recession-Proof Your Business - Frank Reactions

Tema Frank

What was their secret to being recession-proof? What selling boils down to, in a recession or at any other time, says Gracon, is appealing to these three factors that drive customer behavior : Self-image. Different self-image draws each to their own type of store.

Five customer service tactics to increase sales


To be truly effective, customer service must permeate the culture of a company. As such, this article, although it focuses on sales tactics, actually falls under the heading of customer service. And I’d like to add No.

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The Individualization of the Customer Experience

Call Center Pros

Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules… We are in times when customers are empowered. One size rarely fits all.

NEVER Ask This Question on a Sales Call! - Frank Reactions

Tema Frank

Many of us have even been tempted to ask this question on a sales call. Provide insight on a sales call. The Sales Call Question You Should Never Ask. Marketing & Sales Must Work Together. How about Marketers Are From Mars; Salesfolks Are From Saturn ?).

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How to User-Proof Your Product Strategy


You just have to make the choice to do it. To understand what kind of features your customers want, turn to those who interact with them on a regular basis. They’re tapped into the “pulse” of your target audience, so it’s important to bring them into the discussions when you’re thinking about adding, removing or improving features. Rethink how you prioritize feature requests. The best way to catch them before launch?

How to improve survey data quality

QuestionPro Audience

Numerous industry reports have consistently shown that, in comparison to other research methodologies, online research remains the dominant methodology of choice for research practitioners.

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