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The Power of Classroom Learning

Horizon CX

Too often communication with online is one-way and it’s hard to duplicate the power of collaboration and face-to-face interactions that are so essential in a classroom environment. There’s also the issue of self-discipline when it comes to online learning.

Course 113
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ROI and the Secure Customer Index (SCI)

Horizon CX

In 2004, D. Our stated business case that quarterly objectives were less likely to be achieved without taking care of customers drew nods but little change in perspective. The analogy of pushing wet spaghetti up a hill was often raised. Randall Brandt at Burke, Inc.

ROI 130
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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Some brands think that dealing with customers with uniform responses and procedures increases their efficiency and effectivity—when, in fact, some customers may feel alienated if the support agents of a company do not match their communication styles with the expectations of the age group they are dealing with. Matures- born before 1945.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Some brands think that dealing with customers with uniform responses and procedures increases their efficiency and effectivity—when, in fact, some customers may feel alienated if the support agents of a company do not match their communication styles with the expectations of the age group they are dealing with. Matures- born before 1945.

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Paradox of Choice

Optimove

The phenomenon, known as the Paradox of Choice, was coined in 2004 by American psychologist Barry Schwartz, and was first discovered in the early 2000s as part of a now famous study focusing on jam. Researchers presented shoppers at an upscale supermarket with jam displays and free samples in various sizes.

Travel 45
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor? She has served clients as an independent consulting partner since 2004.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor? She has served clients as an independent consulting partner since 2004.