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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

de Solla Price Medal, and on the presentation of the award C Le. During that time, he led several bibliometrics community engagement programs and presented in numerous conferences around the world. Speech on the occasion of the presentation of the 1999 Derek de Solla Price Award to Drs. In 1999, Henk received the Derek J.

Handbook 105
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The Power of Classroom Learning

Horizon CX

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic.

Course 113
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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast.

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ROI and the Secure Customer Index (SCI)

Horizon CX

In 2004, D. Our stated business case that quarterly objectives were less likely to be achieved without taking care of customers drew nods but little change in perspective. The analogy of pushing wet spaghetti up a hill was often raised. Randall Brandt at Burke, Inc.

ROI 130
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Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71

Customer Bliss

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. Enrique: When he presented his first road map at Zurich, the CEO was about to retire. The Pay It Forward Question.

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What Customer Emotions Drive the Most Value

Beyond Philosophy

15 years ago, in Munich, I was asked a question I couldn’t answer when presenting to an insurance company. That was in 2004. What Customer Emotions Drive the Most Value. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. I didn’t know.

Insurance 126
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Part 3: The Strategic Role of B2B Customer Support

Team Support

Towards this end, advances in customer support tools present significant opportunities. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. All with common objectives to sustain and expand customer relationships.

B2B 89