Make a Mouse: The Power of a Culture of Customer Experience Excellence
Michelli Experience
SEPTEMBER 21, 2016
Leaders are responsible for “creating the right environment” for world-class customer experiences to occur. Lest you think, I see Starbucks in flawless ways I should note a similar missed example, which I chronicled in my first book about the company ( The Starbucks Experience ) written in 2006.
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