TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. He is currently the Strategy & Optimization Czar at Call Design North America (CDNA), the leader in workforce management solutions for contact centers.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. In the context of digital transformation, Design Thinking plays a pivotal role.

Customer Centricity 98

Customer Centricity Competitive Advantage Innovation Customer Journeys 98

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The digital revolution has altered the landscape of customer interactions.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Uniphore

DECEMBER 27, 2021

In a recent webinar , Suhail Nair, Executive Director of Partner Relationships for Uniphore, discussed this topic with Lawrence Sathiaraj, Global Delivery Head for Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering solutions that has partnered with Uniphore.

Self Service 211

Self Service User Experience Chatbots Consulting 211

TechSee

APRIL 9, 2024

This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution. This lack of visual context leads to frustration on both ends—customers feel misunderstood, and agents feel handicapped in providing efficient solutions.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

Omni-Channel 52

Omni-Channel Fashion Groups Culture 52

West Monroe

SEPTEMBER 25, 2023

As generative AI drives new urgency for data and digital transformation, our second-annual survey of 700 C-suite executives and 5,000 consumers finds that companies are working to overcome macroeconomic headwinds while embracing digital throughout their organizations. Execution matters. Download research ×

Customer Centricity 105

Customer Centricity Analytics Data Survey 105

Comm100

SEPTEMBER 23, 2021

Most hunt for a one-size-fits-all approach to a successful digital customer experience. Given these mixed factors, this article aims to explore how your business can help customers through digital transformation. Helping Your Customers Embrace Digital Transformation in 5 Easy Steps. Data Transparency.

Omni-Channel 198

Omni-Channel Customer Service Chatbots Customers 198

Gainsight

APRIL 8, 2024

With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. to Digital CS , drawing insights from research analysts and industry thought leaders. However, in the digital age, proactive engagement has become the norm.

Customer Success 52

Customer Success Training Engagement Customers 52

CSM Magazine

MARCH 5, 2024

Business Systems Ltd , a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO). In recent years, emerging as a leader in communication solutions that support organisations to transform their CX strategies.

System 52

System Innovation Banking Communication 52

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. With the growing customer expectations, enterprises are under great pressure to deliver exceptional service.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Calabrio

NOVEMBER 25, 2020

These changes in consumer behavior and expectations, combined with new technologies, are starting to completely transform the contact center. In fact, technology is the driving force behind the biggest trends confronting contact centers today. Technology Fuels Contact Center Transformation.

Contact Center 306

Contact Center Self Service Analytics Banking 306

CSM Magazine

FEBRUARY 8, 2024

Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. This collaboration is set to empower organisations with unparalleled IT and customer service solutions, driving significant advancements in customer experience and digital transformation.

Omni-Channel 52

Omni-Channel Innovation Communication Customer relationships 52

CSM Magazine

FEBRUARY 21, 2024

Cutting-edge companies such as IT Craft are spearheading crafting bespoke web solutions custom-tailored to the unique demands that industries like HealthTech, FinTech, and far beyond the present. Discover more about services by IT Craft that can help your business thrive in the digital age: [link].

Industry 52

Industry Competitive Advantage Financial Innovation 52

West Monroe

FEBRUARY 19, 2024

The energy transition is driving a fundamental reset of the traditional utility business model. Utilities have responded by starting to embrace digital as a permanent and valuable transformation. Utilities have responded by starting to embrace digital as a permanent and valuable transformation.

Self Service 52

Self Service Innovation Financial Software 52

Magellan Solutions

DECEMBER 18, 2023

Magellan Solutions is a trusted compass. With Magellan’s 24/7 IT solutions , businesses transcend ordinary limits and tap into a wellspring of innovation that drives them to new heights. Magellan Solutions makes your desire a reality. With our 24/7 IT solutions, your business will survive and thrive.

Innovation 52

Innovation Culture Tips Trends 52

Gainsight

NOVEMBER 16, 2023

Every year at Pulse Europe , we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, let’s celebrate this year’s Pulse Europe GameChanger Award Winners!

Telecommunications 52

Telecommunications Contact Center Innovation Chatbots 52

Beyond Philosophy

NOVEMBER 27, 2020

An organization’s digital experience is vital to their success. We have been getting a lot of clients asking for a review of their digital experience. Many recognize that their digital transformation hasn’t resulted in the experience that they hoped it would be. There are a few reasons for this result.

Net Promoter Score 150

Net Promoter Score NPS Insurance Effort Score 150

AWS Machine Learning

DECEMBER 19, 2023

This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business. Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps.

Analytics 106

Analytics Training Government System 106

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. She also discussed the importance of CS having a good relationship with the Sales Operations team.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

UJET

NOVEMBER 16, 2020

It took a pandemic, but most companies have finally been convinced that they need to undergo a digital transformation to position themselves for success in the economy of the future, also known as the “new normal.”

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

TechSee

OCTOBER 9, 2018

Millennials, the notoriously digital-savvy generation born between 1980 and 2000, are a force to be reckoned with. Millennials and their unique preferences – supported by extensive research – are driving a change in the business environment in general and customer service, in particular. Cloud-based, omni-channel CRM solutions.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

AWS Machine Learning

MARCH 4, 2024

Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be. We’ve only begun to tap generative AI’s potential to automate complex processes, augment human expertise, and reshape digital experiences.

Innovation 136

Innovation Travel Financial Exercises 136

CSM Magazine

JANUARY 16, 2024

Gabrial Rodriguez Seilhan, Managing Director for Iberia Sabio Group , the global digital experience transformation services specialist, has announced the appointment of a new Managing Director for its Iberian operations.

Groups 52

Groups Management Leadership Consulting 52

Oracle

SEPTEMBER 11, 2018

The last few years have seen a proliferation of digital health tools including apps and wearables. We digitally count our steps. We’re becoming more knowledgeable and empowered about our own health outcomes as we demand more control and increasingly want more personalized care solutions.

Healthcare 169

Healthcare Consumers Hospitality Consulting 169

AWS Machine Learning

OCTOBER 26, 2023

This groundbreaking technology enables us to operate millions of autonomous points of purchase (A-POPs) concurrently, transforming the way customers shop. Our solution outpaces traditional vending machines and alternatives, offering an economical edge with its ten times cheaper cost, easy setup, and maintenance-free operation.

Retail 101

Retail Innovation System Video 101

Upstream Works

JANUARY 12, 2022

Driven by a desire to cut costs with operational efficiencies and provide a better omnichannel experience to an increasingly digital customer base, executives are honing in to upskill their contact centers. Here are four signs your contact center is ready for digital transformation. Is It Time For Digital Transformation?

Contact Center 78

Contact Center Self Service Omni-Channel Touchpoint 78

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. Our track record with Genesys – one of our closest strategic partners – is just as impressive.

Groups 52

Groups Leadership Multi-Channel CRM 52

Upstream Works

SEPTEMBER 28, 2022

Most businesses are undergoing some form of digital transformation, which will have a profound impact on contact centers. Technology has become central to our everyday lives, and its utility will keep growing as digital transformation continues. The analog world is giving way to digital technologies.

Strategy 78

Strategy Contact Center Customer Journeys Self Service 78

Magellan Solutions

JUNE 19, 2023

It is transforming traditional approaches and offering new opportunities. AI is transforming education through personalized learning, task automation, and increased convenience. AI is transforming the legal sector by evaluating legal papers, advancing research, and enabling lawyers to concentrate on crucial tasks.

Chatbots 105

Chatbots Healthcare Call Center Resources 105

Talkdesk

DECEMBER 10, 2020

With this revolution comes the opportunity for companies in the industry to transform their contact centers into strategic assets. Driving better CX outcomes is challenging. Contact centers are the missing link in transforming CX. Here are the major trends that emerged from our global research survey. . The CX stakes are rising.

Insurance 135

Insurance Financial Trends Contact Center 135

NobelBiz

MARCH 26, 2024

While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. This technology is a component that takes calls and assigns them to the appropriate agent.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

Magellan Solutions

AUGUST 11, 2023

Website creation is vital in the digital age since it is a portal for people to interact online. This article examines notable AI technologies facilitating website development in the digital age. Websites stand out when an AI assistant and human creativity are balanced in the digital scene.

Tools 98

Tools User Experience Competitive Advantage Trends 98

CSM Magazine

JANUARY 18, 2024

. “I’m genuinely excited to connect with the innovators and pioneers who are driving this AI revolution and I am looking forward to discussing how we can steer the technology to uplift cross-industry customer experiences not only in the UK but globally.”

Case Study 52

Case Study Groups Conference CRM 52

AWS Machine Learning

DECEMBER 12, 2023

By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with an objective to deliver 60% of digital services in-house. This new workforce requires rapid reskilling and understanding of disruptive services such as artificial intelligence (AI) and machine learning (ML) to drive meaningful outcomes.

Telecommunications 105

Telecommunications Training Chatbots CRM 105

West Monroe

OCTOBER 11, 2023

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52

ROI Data Gamification Return on Investment 52