Comm100

MARCH 14, 2024

This scalability makes them a cost-effective solution for managing large-scale customer service operations without compromising quality or efficiency. Scaling customer interactions: One of the standout chatbot pros is the capacity to handle an expansive volume of interactions simultaneously.

Chatbots 220

Chatbots Customer Service Training Customers 220

Comm100

APRIL 10, 2024

An uptick in brand loyalty, something that makes the $323 billion spent yearly on loyalty management worth it. At the end of the day, the only way we can truly improve the customer experience , AI solutions must improve providing services both from the agent-facing and customer-facing standpoints. The result?

Customer Service 212

Customer Service Chatbots Analytics Customers 212

Experience Investigators by 360Connext

FEBRUARY 20, 2024

AI has become a staple in major customer interaction platforms, from feedback mechanisms to customer relationship management systems (CRMs). Most major customer platforms like feedback tools and customer relationship managers (CRMs) now have AI “baked in” to what’s available to users.

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

AWS Machine Learning

APRIL 18, 2024

Slack is also using Amazon SageMaker inference capabilities for advanced routing strategies to scale the solution to customers with optimal performance, latency, and throughput. Pretrained models are fully customizable for your use case with your data, and you can effortlessly deploy them into production with the user interface or SDK.

Multi-Channel 97

Multi-Channel Sports Strategy Data 97

TechSee

JUNE 16, 2021

The greater the adoption of new technology, the more use cases can be applied and the greater the likelihood that the enterprise will see double digit improvements in their KPIs. Consider employee adoption before the Visual Assistance solution is even selected. Visual assistance adoption case study: European Telecom.

ROI 251

ROI Case Study Strategy Wireless 251

Forrester's Customer Insights

APRIL 9, 2020

Last week, Forrester published its latest overview of the privileged identity management (PIM) market, which can be found here. In it, we provide an overview of the 17 leading PIM vendors and categorized each vendor as either a PIM specialist or PIM suite provider , along with a market segmentation based on geography and annual […].

Management 42

Management Marketing 42

AWS Machine Learning

MARCH 13, 2024

Advancements in artificial intelligence (AI) and machine learning (ML) are revolutionizing the financial industry for use cases such as fraud detection, credit worthiness assessment, and trading strategy optimization. S3 Access Points simplifies the management of access permissions specific to each application accessing a shared dataset.

Policies 87

Policies Groups Resources Guidelines 87

TechSee

FEBRUARY 12, 2024

For the last eight years, the team at TechSee has worked closely with the world’s leading innovators and Fortune 500 brands, deploying real-world CX and bottom-line impact with next-gen AI solutions. This will help them to determine the best use cases for AI and prioritize their deployment.

Study 109

Study Training Innovation ROI 109

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 106

Call Center Management Contact Center Wait Times 106

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. In VistaPrint’s case, they use the User-Personalization and Similar-Items model recipes.

Ecommerce 91

Ecommerce System Sports Software 91

TechSee

JUNE 29, 2023

AI will streamline, augment and, in many cases, automate the customer experience and improve customer satisfaction. Practical service automation requires a management layer that oversees and optimizes the LLM and integrates with the broader ecosystem of backend platforms and customer interfaces.

Chatbots 202

Chatbots Customer Service Customer Service Representative Wait Times 202

AWS Machine Learning

MARCH 22, 2024

Contentful is an intelligent composable content platform that allows the creation and management of content to build digital experiences. Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. About the Authors Ulrich Hinze is a Solutions Architect at AWS.

Ecommerce 86

Ecommerce Guidelines Software Consulting 86

AWS Machine Learning

MARCH 25, 2024

In other cases, audio content processed by Amazon Transcribe may contain sensitive data that needs to be protected to comply with local laws and regulations. This content includes the security configuration and management tasks for the AWS services that you use. In this case, the same SSE-S3 and SSE-KMS encryption options apply.

Guidelines 79

Guidelines Resources Connections Communication 79

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. The solution uses Amazon SageMaker JumpStart as the core service for model deployment, fine-tuning, and reinforcement learning. Some of the errors (about 10% of negative feedback and 7.5%

Feedback 96

Feedback Effort Score Training Policies 96

AWS Machine Learning

DECEMBER 19, 2023

Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps. Only a small fraction of a real-world ML use case comprises the model itself.

Analytics 102

Analytics Training Government System 102

AWS Machine Learning

APRIL 19, 2024

Amazon Personalize is excited to announce automatic training for solutions. Solution training is fundamental to maintain the effectiveness of a model and make sure recommendations align with users’ evolving behaviors and preferences. After you finish importing your data, you are ready to create a solution.

Training 94

Training Resources Travel Software 94

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. Our solution: A new ML template on Amazon SageMaker Studio Building a full ML pipeline that is designed for an actual business case can be challenging.

Effort Score 110

Effort Score Training Analytics Retail 110

Magellan Solutions

FEBRUARY 14, 2024

Improved efficiency – Calls are handled rapidly by specialized agents solely dedicated to call management. Health Information Management (HIM) HIM activities like maintaining data integrity, implementing privacy and security protocols, and ensuring compliance with regulations for EHRs can be complex. from 2023 to 2030.

Call Center 98

Call Center Healthcare Company Hospitality 98

AWS Machine Learning

DECEMBER 18, 2023

The growth of large language models (LLMs), with hundreds of billions of parameters, has unlocked new generative AI use cases to improve customer experiences, boost employee productivity, and so much more. International standards foster global cooperation in developing and implementing responsible AI solutions.

Guidelines 126

Guidelines Government System Analytics 126

NobelBiz

FEBRUARY 20, 2024

These issues can range from numbers being labeled and blocked, poor number management, severe drops in contact rates, to frequent network downtime due to lack of redundancy, and delayed resolutions for telecom-related technical issues. Real-time visibility into call center activity empowers managers to make informed decisions.

Contact Center 105

Contact Center Call Center Self Service System 105

CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. In some cases, you may not even need a human to do certain tasks – which is where the integration of AI often comes into play.

Customer Service 59

Customer Service Sports Banking Analytics 59

Playvox

MARCH 19, 2024

Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across all job functions. From there, use cases have evolved and rapidly expanded. These “cutting-edge” technologies at the time helped managers better distribute and manage voice calls more efficiently.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

Knowledge Base 111

Knowledge Base Study Healthcare Travel 111

Clarivate

DECEMBER 7, 2023

We are pleased that Clarivate is included in the recently released Gartner report, Market Guide for Intellectual Property Management Software With R&D-specific Use Cases. This guide offers R&D leaders a sampling of available IP management products that deliver on R&D-related use cases.” Clarivate can help.

Software 59

Software Report Management Marketing 59

MiaRec

NOVEMBER 26, 2023

CX Today | MiaRec Tatiana Polyakova, COO of MiaRec , joins Charlie Mitchell of CX Today for the CX Today discussion to talk about five contact center use cases for conversational intelligence solutions.

Contact Center 61

Contact Center Video Customer Satisfaction Innovation 61

NobelBiz

JANUARY 9, 2024

Adopting a robust and scalable communication solution aligned with business objectives begins with understanding these technologies. This technology aggregates calls from national, regional, and local telephone operators, managing them through a private branch exchange (PBX) system.

Telecommunications 103

Telecommunications Contact Center Call Center System 103

AWS Machine Learning

APRIL 8, 2024

Solution overview In this post, we demonstrate how to create a RAG-based application using LlamaIndex and an LLM. The following diagram shows the step-by-step architecture of this solution outlined in the following sections. You should select your hyperparameters based on your use case and test them appropriately.

Knowledge Base 97

Knowledge Base Tools Data Training 97

CSM Magazine

APRIL 26, 2024

By combining Genesys’ expertise in orchestration, workforce engagement, and channels with Salesforce’s renowned CRM capabilities, they aim to provide a stronger, more comprehensive solution – this time through CX Cloud. The result of this partnership is a unified integration that simplifies processes and eliminates data silos.

CRM 52

CRM Data Gamification Wait Times 52

AWS Machine Learning

MARCH 12, 2024

Solution overview AWS Clean Rooms can help you and your partners effortlessly and securely collaborate on and analyze your collective datasets—without copying each other’s underlying data. In our use case, the publisher needs the AWS account ID of the advertiser. For Name , enter a name for the collaboration.

Analysis 97

Analysis Advertising Data Consumers 97

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

West Monroe

FEBRUARY 19, 2024

Though a handful have momentum when it comes to embracing digital, utilities as a whole have embarked on a relatively limited set of use cases and only just started to capture the benefits from digital. The current state of digital transformation in utilities The business case for a utility to be digital is compelling.

Self Service 52

Self Service Innovation Financial Software 52

BirdEye

SEPTEMBER 11, 2023

And that is where Artificial Intelligence solutions (AI) can help. With Artificial Intelligence (AI)-based solutions, improving customer experience is achievable and scalable. How AI and human-powered customer experiences offer effective solutions How is AI used in customer experience?

Customer Experience 114

Customer Experience Self Service Social Media How To 114

AWS Machine Learning

FEBRUARY 6, 2024

In this post, we show how to develop an ML-driven solution using Amazon SageMaker for detecting adverse events using the publicly available Adverse Drug Reaction Dataset on Hugging Face. We implemented the solution using the AWS Cloud Development Kit (AWS CDK). The training job is built using the SageMaker PyTorch estimator.

Healthcare 95

Healthcare Training Data Consulting 95

AWS Machine Learning

MARCH 26, 2024

Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. The following sections take you through the process of creating the solution. Prerequisites To deploy this solution, you must have the following: An AWS account. An AWS Cloud9 environment.

Analytics 88

Analytics Financial Multi-Channel Resources 88

CSM Magazine

MARCH 13, 2024

In a recently published case study , and with Sabio’s help, Sweaty Betty launched an integrated omni-channel customer relationship management (CRM) platform that provided agents with 360-degree customer views leading to a 66% decrease in first response times. You can read the full case study here.

Omni-Channel 52

Omni-Channel Groups Self Service Customer Experience 52

AWS Machine Learning

NOVEMBER 28, 2023

Consequently, establishing mechanisms to assess and manage risk is an important process for AI practitioners to consider and has become a core component of many emerging AI industry standards (for example, ISO 42001 , ISO 23894 , and NIST RMF ) and legislation (such as EU AI Act ). In this post, we focus on AI system risk, primarily.

System 107

System How To Measurement Government 107