West Monroe

SEPTEMBER 14, 2023

But responses also hinted at better news on the supply chain front—45% of executives surveyed cited the supply chain as a primary challenge. The pendulum is swinging the other way as supply conditions stabilize. That’s a significant percentage but also down from 56% the previous quarter.

Management 52

Management Effort Score Competitive Advantage Government 52

West Monroe

JUNE 29, 2023

But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains. Scope 3 emissions—emissions driven by a firm’s supply chain—make up most organizations’ emissions.

Transportation 52

Transportation Travel e-support Trends 52

Uniphore

DECEMBER 7, 2021

supply chain isn’t smoothing out. customer service to adapt. Supply chain issues: While supply chain delays are out of retailers' hands, CX leaders can also use supply chain disruption as a chance to nurture relationships with existing customers. However, obstacles still loom.

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130

Uniphore

JANUARY 25, 2022

Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. What was once an optional add-on service is now a staple of virtually every online purchase. Take delivery tracking, for example.

Healthcare 130

Healthcare Video Banking Contact Center 130

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Refresh your understanding of the AWS Shared Responsibility Model as it applies to infrastructure, services, and data when you build LLM solutions.

Government 125

Government Training Data Policies 125

Team Support

APRIL 12, 2024

Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents. And in 2023, that number increased to an average of 800 per month.”

Self Service 52

Self Service Knowledge Base Resources Technology 52

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Magellan Solutions

JULY 13, 2023

Utilizing artificial intelligence (AI) in outsourcing has become a game-changer for businesses as technology develops. AI has been growing rapidly and significantly impacting businesses. It allows businesses to seize new opportunities and attain sustainable growth. Companies can step up their game by adopting AI in outsourcing.

Chatbots 97

Chatbots Competitive Advantage Analysis Customer Satisfaction 97

Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event.

Innovation 52

Innovation Engagement Conference Entertainment 52

BlueOcean

MARCH 31, 2022

In the past two years, the dynamics affecting our business have changed and changed again and changed yet again – each new wave bringing unexpected complexities. Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes.

Contact Center 296

Contact Center Sports Conference Resources 296

CSM Magazine

FEBRUARY 6, 2024

That’s where Oracle EPM comes in, transforming stadium operations with the precision and agility needed to score big with fans and stakeholders alike. Oracle’s integrated applications break down data silos, allowing finance and operational teams to collaborate like never before. The result?

Entertainment 52

Entertainment Sports Financial Effort Score 52

West Monroe

SEPTEMBER 14, 2023

But responses also hinted at better news on the supply chain front—45% of executives surveyed cited the supply chain as a primary challenge. The pendulum is swinging the other way as supply conditions stabilize. That’s a significant percentage but also down from 56% the previous quarter.

Management 40

Management Effort Score Competitive Advantage Government 40

Magellan Solutions

JULY 10, 2023

Are you constantly seeking innovative ways to streamline business operations, enhance productivity, and achieve optimal efficiency? Artificial Intelligence (AI) can revolutionize automation for business optimization. The application of AI in businesses is not all about work automation.

Chatbots 75

Chatbots Analysis Transportation Innovation 75

Blake Morgan

JULY 15, 2023

Innovation In 2022, Walmart invested $14 billion in automation, technology, supply chain, and customer-facing initiatives. Amazon is known for its show-stopping innovation that has transformed multiple industries, including new grocery store chains, department stores, and perhaps even movie theaters. Winner: Amazon.

Retail 52

Retail Innovation B2B Transportation 52

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Financial 105

Financial Analysis Government Healthcare 105

Magellan Solutions

JULY 21, 2023

Outsourcing has become a critical strategy for businesses looking to stay on top. Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. Outsourcing companies are still essential to transforming the business landscape. Moreover, it reduces costs and streamlines operations.

Trends 94

Trends Healthcare Innovation Analytics 94

West Monroe

JUNE 29, 2023

But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains. Scope 3 emissions—emissions driven by a firm’s supply chain—make up most organizations’ emissions.

Transportation 40

Transportation Travel e-support Trends 40

BirdEye

JULY 27, 2023

You own a small or mid-sized business and are ready to invest in a strategy that is a game changer, like buying or merging with another company. In this blog, we’ll investigate horizontal vs. vertical integration strategies to understand if it’s more beneficial for your business to move up or sideways.

Retail 52

Retail Government Strategy Examples 52

Beyond Philosophy

JANUARY 25, 2024

There, we also discussed the supply chain. In many ways, an improved Customer Experience is a supply chain. Sales is often closing the deal, but finance and IT and operations, need to be on board with the idea sales is selling. For business, that system should be providing the customer value.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

Magellan Solutions

NOVEMBER 9, 2021

Beat the Holiday Hassle with a 24/7 Answering Service for Your Supply Chain. Businesses are always at their peak during the holidays. With the influx of business transactions and orders, supply chains often bear the weight of making sure everything is produced, packed, shipped and delivered on time.

Entertainment 52

Entertainment Call Center Training Customer Service 52

Beyond Philosophy

AUGUST 11, 2022

She thinks customer service is out the window and that getting a good experience is a pleasant change from the usual. Customer service is not going well these days, and many problems are out there. He describes a scenario where people hardly knew what they were doing, patience was in short supply, and tempers were flaring.

Airlines 146

Airlines Net Promoter Score Self Service Effort Score 146

Magellan Solutions

JULY 10, 2023

Are you constantly seeking innovative ways to streamline business operations, enhance productivity, and achieve optimal efficiency? Artificial Intelligence (AI) can revolutionize automation for business optimization. The application of AI in businesses is not all about work automation.

Chatbots 52

Chatbots Analysis Transportation Innovation 52

West Monroe

APRIL 19, 2022

On a Manufacturing Leadership Council (MLC) call earlier this year, member participants discussed their most pressing issues and priorities for supply networks in 2022. It’s consistent with what we’re hearing from many of our manufacturing clients: Lack of digitization in the supply chain is hampering visibility and agility.

Leadership 52

Leadership Technology Data Examples 52

Storyminers

AUGUST 18, 2020

Various businesses now have a powerful medium to better understand every aspect related to their customers. Big data is also responsible for other processes early on within business operations such as the procurement of products. The result for end-users – in this case customers – is a faster and better service.

Data 147

Data Social Media Trends Innovation 147

CSM Magazine

OCTOBER 3, 2023

Generative AI in the form of ChatGPT has undoubtedly captured our attention, spotlighting how AI is ready at last for business prime time. But what is the best way forward for CIOs in the customer service industry to exploit LLMs without running into accuracy and transparency issues? As a result, the answers will be more conclusive.

Multi-Channel 59

Multi-Channel Hospitality Social Media Training 59

One Millimeter Mindset

NOVEMBER 3, 2021

Clients have a voice and a choice regarding whom they do business with, initially and on an ongoing basis. However, will they subsequently re-elect you to serve them in the post-pandemic business ecosystem? As a result, certain clients elected to do business with new suppliers who were nimble and responsive in meeting their needs.

Resources 90

Resources Consulting Innovation Meeting 90

West Monroe

MAY 8, 2023

The Conference Board is a 107-year-old business think tank focused on delivering insights for what's ahead. Another thing businesses are actively doing is increasing liquidity–making sure they have cash on hand, which is related to the banking crisis. One of the biggest effects of the SVB failure is tighter financial conditions.

Banking 98

Banking Conference Policies Healthcare 98

Customer Bliss

MARCH 18, 2020

Let trust and respect become translated now into our business lives. And, we have a moment here to translate what we know is right into how we practice business right now. Here are 3 areas of leadership and humanity to consider for your business now: 1. In this time of Coronavirus…let goodness prevail, instead of fear.

Financial 215

Financial Healthcare Policies e-support 215

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. Omnichannel expectation. Chatbot domination.

Financial 225

Financial Trends Customer Experience Chatbots 225

AWS Machine Learning

SEPTEMBER 28, 2023

Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. With constantly evolving operations, processes, policies, and compliance requirements, it can be extremely difficult for employees and customers to stay up to date.

Knowledge Base 98

Knowledge Base Chatbots Self Service System 98

CSM Magazine

FEBRUARY 7, 2024

Imagine you’re a working professional in the bustling world of business, engineering, or technology. Especially in the dynamic field of operations management, pursuing an online masters in operations management can be that critical lever that catapults your career to new heights. And what’s more?

Case Study 52

Case Study Course Study Customer Satisfaction 52

West Monroe

MAY 16, 2022

Russia’s invasion and ongoing war in Ukraine has significantly disrupted international relations still fragile from the pandemic and supply chain issues. The increased cost of goods and services is also showing up for businesses, where half report effects from inflation. Inflation is a tangible and growing problem.

Report 98

Report Banking Competitive Advantage Culture 98

Bizagi

JUNE 9, 2020

Manufacturers need to transform their supply chain management if they want to keep up. It has often been at the forefront of new technologies and striving to do things more efficiently, such as leading the Six Sigma approach to business. Connecting gaps in the chain and automating manual steps. Industry 4.0

Industry 52

Industry System Technology Software 52

Team Support

APRIL 11, 2024

Manufacturing supports the global economy by ensuring quality processes lead to the timely delivery of goods and services. Global Customer Demands Customer support in the manufacturing industry encompasses a wide array of functions and services aimed at ensuring customer satisfaction before, during, and after the sale of a product.

Self Service 40

Self Service Multi-Channel Knowledge Base Strategy 40

Alliance by IFS

DECEMBER 10, 2019

Learn How Astea’s Customer Centric Ensures Uninterrupted Service for the Busy Retail Industry. a leading global provider of field service management and mobility solutions , announced today its sponsorship of Field Service Europe 2019. Amsterdam, The Netherlands (December 10, 2019) — Astea International Inc.,

Retail 94

Retail Customer Centricity Government Conference 94

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. This is a guest post written by Axfood AB.

Effort Score 115

Effort Score Training Analytics Retail 115

NICE inContact

OCTOBER 10, 2019

At the beginning of each summer, the store owners would call my mom to take her order for the stockpile of supplies she needed for the harvest season. Nowadays, most businesses collect and store customer information in CRM systems. They knew how essential it was to driving customer loyalty and their bottom line.

Customer Journeys 137

Customer Journeys CRM Customers Loyalty 137