Integrity Solutions

JANUARY 15, 2020

It’s within their reach, you think, if only they’d increase their sales activity. And until you get to the root of the issue- their sales mindset- both of you will continue to be frustrated. This isn’t a new problem in sales, but it’s becoming increasingly prevalent in today’s business environment.

Sales 85

Sales Banking Guidelines Tips 85

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago.

Customer Relationship Management 178

Customer Relationship Management CRM NPS Loyalty 178

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. Very seldom is the reason for defection price, no matter what the sales reps tell you. Exceptionally, I am publishing it as two separate posts because its length and value deserve the detail and effort he has put into it.

B2C 179

B2C B2B Customer Satisfaction Industry 179

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Training 52

Training Sales Culture Management 52

TechSee

OCTOBER 19, 2021

retail sales – in 2020. For every $1 billion in sales, the average retailer incurs $106 million in merchandise returns. Every step in the return process, from return merchandise authorization (RMA) to shipping and receiving, processing, asset recovery, and disposal, adds another cost that further cuts into product sales revenue.

How To 124

How To e-support Self Service Retail 124

Alliance by IFS

JUNE 2, 2015

Service has become a critical source of revenue, but at many companies there is still a big disconnect between the service organization and the sales infrastructure that could be impeding revenue growth and leaving customer needs unaddressed. The service team serves as the face of the company in the post-sales period.

Sales 50

Sales Multi-Channel Training Technology 50

SuiteCX

APRIL 19, 2016

are most important to them, what information they need to understand your solution and how they would like to get that information (webinar, white paper, talk with other clients, chat on line, see a video, etc.). Customers want references before they even talk to a sales person –not once they are in final price negotiations.

Customer Journeys 100

Customer Journeys Sales Case Study Social Media 100

Zeisler Consulting

NOVEMBER 22, 2022

Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? Or ask if a specific hire (say, in the finance or supply chain departments) is directly responsible for certain sales or hitting a revenue target.

ROI 72

ROI Culture Sales Training 72

Daniel Group

OCTOBER 8, 2022

It is more critical for many reasons, but the impact on sales is an important one to keep in mind. Here’s why ; if your company has excellent CX, it drives sales. A 2022 white paper sponsored by Emplifi highlighted the importance of providing great CX and how far many companies are from achieving it.

Feedback 52

Feedback Measurement Sales Groups 52

Comm100

JANUARY 21, 2020

According to an Accenture survey, 42% of B2B leaders say they plan to implement online-only loyalty programs, 35% will offer online training for both internal teams and customers, and 32% will offer incentives for making sales completed through digital channels. This post is the second of two that are based on our Omnichannel white paper.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Vonage

FEBRUARY 13, 2017

In NewVoiceMedia’s White Paper, Serial Switchers Strike Again , we discovered that 70% of consumers are more loyal to a company when they provide excellent customer service, and 40% spend more. To learn more about excelling in sales and service, take a look at our selection of insight-packed white papers.

Analytics 133

Analytics Customer Service Customer Satisfaction Software 133

Vonage

JUNE 23, 2017

But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. If it was good, it might prompt a customer to pick up the phone or email an inquiry. Customers can post comments and interact. It’s all about engagement with the customer.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

Circular Edge

JULY 28, 2022

Download this white paper to access the tools to help you analyze how NetSuite’s various platform offerings help meet your organization’s objectives today, adapt to the industry disruptions of tomorrow, and realize savings.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Circular Edge

JULY 21, 2022

Download this white paper to learn how implementing a comprehensive system like NetSuite can increase efficiencies in your business operations. As an entry-level accounting system, QuickBooks is a logical choice for small businesses and entrepreneurs looking for an easy way to track basic finances. And it works – until it doesn’t.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Circular Edge

JULY 29, 2022

Download this white paper to understand many of the issues that manufacturers and distributors typically face, and why so many have decided to move to NetSuite—the #1 cloud ERP for manufacturing companies.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Andrew Mcfarland

SEPTEMBER 23, 2022

By developing an authoritative and relatable presence online, business development professionals can build a relationship with prospects, which often leads to sales. In addition, webinars, white papers, and video content are essential for establishing credibility. billion dollars in three years in Brazil.

Competitive Advantage 48

Competitive Advantage Touchpoint Meeting Sales 48

Vonage

MARCH 26, 2018

During the webinar, Wyndham Hudson, NewVoiceMedia’s Vice President of Product, Sales and Service, cited Forrester’s CX equation : Customer experience is 25% if a customer can achive their goal, 25% the ease of the solution and 50% how it made the customer feel. For more insights from the webinar, you can watch it on demand here.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Zeisler Consulting

SEPTEMBER 15, 2021

Notice that there’s no mention in there about revenues, sales, or market share. Given the purpose I proposed at the outset, isn’t it simply logical that sales and revenue would follow anyway? So why even bother?

Effort Score 93

Effort Score Sales Exercises Study 93

Calabrio

SEPTEMBER 21, 2016

They’re giving sales an invaluable understanding of what their customers want. They’re driving efficiency, increasing customer retention, accelerating sales, and creating new revenue opportunities. Learn more about how to turn your contact center into a business intelligence hub in this complimentary white paper.

Contact Center 100

Contact Center Analytics Technology Customer Voice 100

CX University

APRIL 2, 2024

increase in Dollar General’s sales for 2024, reaching $40.33 Does the forecasted sales increase for Dollar General challenge the notion that ethical practices and employee welfare are integral components of a successful CX strategy? A Challenge to CX Strategies? appeared first on CX University.

Strategy 52

Strategy Financial Leadership Apparel 52

Oracle

MARCH 22, 2021

B2B marketers don’t have it nearly as quick and easy, with longer average sales cycles marked by building trusted relationships over time and in an ever-growing digital sales environment, as outlined by this June 2020 Forrester report. Dig into this SmarterCX article covering B2B and B2C sales practices.

B2C 85

B2C B2B Marketing eBook 85

Comm100

JANUARY 21, 2020

According to an Accenture survey, 42% of B2B leaders say they plan to implement online-only loyalty programs, 35% will offer online training for both internal teams and customers, and 32% will offer incentives for making sales completed through digital channels. This post is the second of two that are based on our Omnichannel white paper.

Customer Journeys 209

Customer Journeys Social Media B2C Omni-Channel 209

PeopleMetrics

FEBRUARY 11, 2015

This quote from Sonia Simone ''s excellent post entitled How to Create a Deep Connection with Prospects and Customers sums up a question we''ve been grappling with here at PeopleMetrics in recent months: how to help B2B companies differentiate on the prospect experience and close more sales. When to Start Listening. Survey Says ''Yes''.

Sales 48

Sales Net Promoter Score Effort Score B2B 48

Magellan Solutions

MARCH 17, 2021

To create a successful lead generation strategy you need it to be able to convert your audience into sales. . White papers . Subscriptions are equipped to track leads’ response to different sales content. Can social media actually increase B2B sales? . Outbound calls generate leads and sales.

B2B 52

B2B Social Media Advertising Sales 52

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. White papers.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

Magellan Solutions

APRIL 8, 2021

Lead generation’s purpose is to develop sales through found clients. To create a successful lead generation strategy you need it to be able to convert your audience into sales. . White papers . Subscriptions are equipped to track leads’ response to different sales content. Content ranges from: Videos .

B2B 52

B2B Strategy Social Media Advertising 52

Customer Bliss

FEBRUARY 9, 2017

This article pulls from a B2B digital trends report via EConsultancy and a Avanade/Sitecore white paper. Four out of ten respondents reported increased revenues, 38% said they achieved better financial performance than their competitors, and 37% said they improved sales cycles. Those are awesome numbers.

B2B 100

B2B Report Financial Customer Satisfaction 100

Clarivate

OCTOBER 7, 2021

Here are some examples: Legal team responding to customer contract updates for sales colleagues. For more tips and best practices for a more impactful voice of the customer program please download our white paper. We all have customers to serve each day – someone cares about what we do or don’t do.

Customer Experience 59

Customer Experience Consulting Culture Innovation 59

Magellan Solutions

JULY 28, 2021

It is due to the fact that telemarketers tend to be forceful when it comes to closing the sales immediately. . But, some business owners think that having this kind of conversation will prolong the sales cycle which will give customers an opportunity to look for another company. White Papers. Event Marketing (73%).

B2B 52

B2B Call Center Social Media Omni-Channel 52

One Millimeter Mindset

OCTOBER 8, 2018

Let’s say we feel cozy and comfortable in our post-sale support roles, implementing what is sold. Now, they are left in the hands of everyone else in the organization who they did not meet, during the initial sale. Download my white paper on selling to skeptical decision makers. Or, are we? That is scary stuff, folks.

Engagement 74

Engagement Customer Experience Sales Customers 74

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. CSMs (Customer Success Managers) go beyond training and support by bringing value to the table after the sale. Download our white paper, Neuroscience and Customer Success , to learn more about the implications discussed in this blog post.

Customer Success 51

Customer Success Customers Study Interaction 51

Andrew Mcfarland

SEPTEMBER 21, 2022

These skills are essential for attracting prospects and generating new sales. A well-developed sales process includes identifying and defining your prospects’ needs and wants. Use sales software such as CRM to segment prospects based on their sales funnels stage. Relationship-building skills. Following up on leads.

How To 48

How To Trends Case Study eBook 48

Uniphore

DECEMBER 13, 2021

Stronger sales conversions, with optimized upselling and cross-selling opportunities. From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including: Higher customer satisfaction (CSAT) and net promoter scores (NPS).

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262

CustomerSuccessBox

JUNE 21, 2022

Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. it’s better to have the onboarding team present before the sales cycle ends. Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff.

Strategy 52

Strategy Customer Retention Video Resources 52

Daniel Group

FEBRUARY 1, 2023

Kearney’s research showed that when firms provide that personalized, easy experience, sales grow at 8.1%, or about twice the rate of firms that did not provide these experiences. The above comments apply to any company, no matter the point on your CX journey. The feedback provides insights to help you know what and how to change.

B2B 59

B2B Effort Score Innovation Groups 59

Education Services Group

OCTOBER 4, 2018

Your sales team dazzled and wowed your new customer enough to get them to take the plunge with your company, it’s on you and your team to keep the momentum going. It is critical to learn from sales what pain points and/or business outcomes drove the company to work with you, so jump in with at least one thorough conversation.

Customer Success 53

Customer Success Tips Course Customers 53

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. Everyone with CRM access can see the scores, including sales and support teams.

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150