ChurnZero

NOVEMBER 18, 2022

As a Customer Success leader, do you find yourself watering down your budgetary requests? It can be intimidating to ask for what you need, especially in the face of a recession. And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential.

Customer Success 98

Customer Success Leadership Customers Sales 98

Playvox

JANUARY 12, 2023

No matter where your contact center team is physically located, bringing out their best performance can be a big challenge. In our 2022 study of contact centers in the United States and Canada, nearly 60% reported using a hybrid work model, while almost 40% of service centers were entirely remote.

Contact Center 69

Contact Center Metrics Study eBook 69

Playvox

NOVEMBER 30, 2022

Long-term capacity planning needs a serious overhaul, and the best strategy for a turnaround is a radical one. If your full-time employee count (FTE) is consistently under or over your annual capacity plan, you need Radically Operationalized Capacity Planning. Related Article: 3 Tips for Optimizing Your Contact Center Schedule.

Tips 82

Tips Contact Center Training Tools 82

Gainsight

FEBRUARY 28, 2023

Along with the renewed emphasis on customer success comes massive expectations for CS teams to produce results. Customer Success: There are things you need to optimize and do differently to make your customers wildly successful. Customers want that experience to be personalized, while having information and answers at their fingertips.

Effort Score 52

Effort Score Touchpoint Metrics Resources 52

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Do you want to uncover the real issues your employees are facing? Using an anonymous employee feedback tool enables you to access genuine opinions about your processes, and employees’ interactions with your company, and pinpoint areas where improvements are necessary.

Tools 52

Tools Feedback Analysis Survey 52

ClearAction

JUNE 25, 2023

Lynn Hunsaker Experience Leadership Mastery is a curriculum spanning your C-Suite, Board, executives, experts, experience steering committee, certification candidates, and entire experience management team. Since 2017, the American Customer Satisfaction Index (ACSI) is in a downward trend while profits are stable and increasing.

Leadership 62

Leadership Touchpoint Course Employee Experience 62

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. This feature will be ON by default. They can also create significant value.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

SurveySparrow

JUNE 19, 2023

No doubt, it’s fantastic, but what if I told you there’s a whole universe of survey software waiting to be explored? Together, we’ll unveil hidden gems and uncover survey tools that not only match SurveyKing but also add a touch of uniqueness to make your survey experience truly extraordinary. Collaborations?

Analytics 52

Analytics Survey Chatbots Tools 52

BirdEye

MAY 3, 2023

A lot of time, money, and valuable resources go into designing and executing each campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

JUNE 5, 2023

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

SurveySparrow

APRIL 11, 2021

No one likes being sold to. Your best bet is to nurture your leads. The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. .

Strategy 98

Strategy How To Effort Score Social Media 98

ChurnZero

JULY 9, 2021

Your product or service is not going to be right for everyone. And just because you can sell a customer your solution, doesn’t mean you should. When is it OK to push your selling boundaries? What’s the Cost of Selling to a Bad-Fit Customer? Who Should Define Your ICP? What’s an Ideal Customer Profile?

Customer Journeys 75

Customer Journeys Customer Success Sales Social Media 75

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. To see tangible results, you have to be more creative. This blog guides you through the steps needed to close more deals for your car business.

Sales 114

Sales Automotive Tips Advertising 114

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. No matter the stage, be it a start-up or a scaling organization, weaving CS ideology and procedures into your current environment is often met with impediments, and yes, resistance. . A Unique MarketSpace.

Customer Success 95

Customer Success e-support Advertising Survey 95

Oracle

NOVEMBER 1, 2019

This is a preview of the on-demand webinar, Connected Commerce: The Secret to Winning Against Digital Disruptors. year-over-year decrease in commerce program costs. year-over-year decrease in commerce program costs. Prioritize the quality of key features in your platform. Meixner agrees.

Connections 45

Connections Ecommerce Innovation System 45

Education Services Group

FEBRUARY 26, 2020

This is nearly impossible without incorporating Digital Customer Success into your overall CS strategy. How will the customer experience be enriched by incorporating Digital Customer Success, not limited by it? How can you scale and make your company and your team more efficient, without sacrificing CX?

Customer Success 75

Customer Success Metrics Customer Journeys Customers 75

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Many companies, particularly in the tech sector, recognize that there needs to be a radical shift in how they approach modern CX.

Sales 99

Sales Employee Experience NPS Banking 99

SurveySparrow

DECEMBER 11, 2020

It’s been a while since the coronavirus has been with us and changed our entire lives. If you’re stuck with your business and not sure how to market your service, then we got your back. If you’re stuck with your business and not sure how to market your service, then we got your back.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Kustomer

JULY 23, 2019

Two and a half quintillion bytes of data are created each day at current pace, and Gartner predicts there will be more than six connected devices per person as early as 2020. This device proliferation and increase in data results in an overwhelming number of touchpoints that must be tracked and connected to the customer’s buying journey.

Connections 45

Connections Self Service Customer Experience Data 45

NobelBiz

AUGUST 28, 2023

Ready to dive deep into the heart of transforming your contact center’s performance? Buckle up, because we’re about to embark on a journey that will take your operations from average to exceptional. Watch the entire on-demand Webinar episode here. Now, let’s move on to the next villain on the list.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals.

Tips 106

Tips How To Customer Journeys Net Promoter Score 106

AWS Machine Learning

AUGUST 16, 2023

Thomson Reuters Labs, the company’s dedicated innovation team, has been integral to its pioneering work in AI and natural language processing (NLP). This technology was one of the first of its kind, using NLP for more efficient and natural legal research. Building the Open Arena Building the Open Arena was a multi-faceted process.

Innovation 75

Innovation Travel Multi-Channel Technology 75

Talkdesk

MAY 23, 2019

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! We were involved in building our own little contact center practice. We were involved in getting the brands to build their own, so it was build, design and transfer shop. Martin: Sure.

Contact Center 44

Contact Center Consulting Groups Brands 44

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. She highlighted that instead of the great resignation, the discussion should be about the great appraisal and re-appraisal that can happen because of people analytics.

Analytics 98

Analytics Metrics Examples Survey 98

Experience Investigators by 360Connext

MAY 12, 2020

Customer experience, a business discipline late to the business doctrine party, has often been told to sit at the kids’ table and be quiet while the adults chat. Teams are working remotely. Your customers will need more help as they navigate these breakdowns. Here’s How to Build One. Stores are closed.

Customer Journeys 162

Customer Journeys Contact Center How To Effort Score 162

NobelBiz

JUNE 26, 2023

Key Components of Call Center Infrastructure Even among the industry professionals themselves, few are those that truly understand the complexity of building a competitive call center infrastructure. This is why the last crucial component that needs to be considered and optimized is the human resource department.

Call Center 52

Call Center Contact Center CRM Social Media 52

BirdEye

MARCH 17, 2023

In the rapidly evolving marketplace of today, running a small business can be an uphill battle due to the multitude of tasks and responsibilities required for success. In such cases, small business consulting services can help businesses streamline their operations, reduce the workload, and improve overall efficiency.

Consulting 98

Consulting Social Media Financial Strategy 98

Gainsight

MAY 1, 2023

For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO. Regardless of where you start your career in customer success, when the time comes to helm a CS program for the first time, the sheer number of things to address can be daunting.

Effort Score 59

Effort Score Tips Chief Customer Officer Return on Investment 59

Magellan Solutions

JULY 15, 2021

Performance based appointment setting ensures that your agents will only get quality leads for your company. Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. That way, you can determine how much you need to spend for your business to business appointment setting service.

Call Center 40

Call Center B2B Sales Retail 40

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. Slash your reliance on these tactics. had its day. What Changed?

Training 52

Training Entertainment Meeting Customers 52

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. In this post, we discuss a Q&A bot use case that Q4 has implemented, the challenges that numerical and structured datasets presented, and how Q4 concluded that using SQL may be a viable solution. Use case overview Q4 Inc.,

Chatbots 97

Chatbots Training Financial Data 97

Esteban Kolsky

MARCH 13, 2018

After the first of the three video webinars, we did with Microsoft on customer experience I wrote a blog post saying that I had found the four questions you had about customer experience. The first webinar was the basic definition and set up – what’s customer experience, how it works, why do you need to do it, etc. I will do my best.

Customer Experience 107

Customer Experience Customer Journeys Customer Centricity CRM 107

SmartKarrot

JUNE 30, 2021

A good product adoption strategy will enhance your SaaS success. Once a user is aware, you need to develop interest in your product. Once a potential user has enough information, they will evaluate your product as compared to others. They will finally purchase your product. Activate Adopt Adore Advocate. Evaluation.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Gainsight

SEPTEMBER 28, 2020

The expectation to do more with less has companies reallocating and stretching internal resources. However, they shouldn’t be so easily ignored because they can be highly profitable in aggregate. You may find that tech touch or low touch customers have the combined ability to be more profitable than expected in the long term.

Resources 98

Resources NPS e-support Customers 98

West Monroe

SEPTEMBER 14, 2022

These investments—in everything from apps to provider portals to automation of mundane processes—also boost member engagement and retention, increase employee satisfaction, reduce costs, and deliver better health outcomes. 7 steps to building a digital healthcare payer organization. Beautify and optimize internal apps.

Healthcare 52

Healthcare Self Service Insurance Customer Journeys 52

Gainsight

MARCH 8, 2022

It was my first true taste of entrepreneurship – of building something from the ground up and putting everything you had into making it a success. Of building and managing budgets and always trying to make things more simple and efficient. To be honest, a lot of what we heard wasn’t always easy to hear: .

Conference 98

Conference Customer Success Consulting Resources 98