Team Support

APRIL 12, 2024

From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Take a product tour or book a demo with us today. Take a product tour or book a demo with us today.

Self Service 52

Self Service Knowledge Base Resources Technology 52

CX Accelerator

JANUARY 11, 2021

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. Erica Mancuso , Director of Offer Management at nThrive adds, "I was so inspired after reading “Delivering Happiness” 7 or so years ago that I booked the Zappos tour on my next trip to Vegas.

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Communication 83

Communication Customer Success Customer Journeys Conference 83

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! We love your product!

Customer Journeys 105

Customer Journeys NPS System Customer Success 105

Team Support

APRIL 23, 2024

This directs them to the most appropriate team, ensuring quick response times and productive solutions. Empowering Customer Support From standardizing processes to enhancing productivity, technology has already transformed the manufacturing industry. Take a product tour or book a demo with us today.

Technology 52

Technology Company Self Service Knowledge Base 52

2020 Research

AUGUST 29, 2023

The entire team showed up on Sunday before the work week started to join me on a guided tour of their beautiful city. Listening to needs, providing guidance, sharing knowledge, acting on gaps in the employee journey – all help garner a culture that is inclusive and productive. Q: What do you consider to be your purpose at Sago?

Healthcare 92

Healthcare Culture Employee Experience Meeting 92

Gainsight

MARCH 21, 2023

Tour here in London. framework to help you align your teams around tangible business outcomes that lead to higher NRR and greater product adoption. Tour brings together the best and brightest voices in Customer, Product, and Community across North America and Europe. Tour London appeared first on Gainsight Software.

ROI 52

ROI Roadmap Metrics Measurement 52

Kustomer

MAY 15, 2023

We plan to hit the ground running, investing in new talent and technologies to expand our product offerings. Next, we will double down on the automations our customers rely on today, infusing the latest AI technologies throughout our product and bringing new generative AI advancements utilizing the customer data platform.

Company 111

Company CRM Innovation Communication 111

ShepHyken

AUGUST 28, 2023

5 Customer Experience Lessons You Can Learn From the Eras Tour by Brittany Hodak (Brittany Hodak) Beyond the spectacle of the show-stopping performances, the unique celebrations, and the staggering economic impact, the Eras Tour is a testament to Taylor’s fan-centric philosophy and serves as a masterclass in customer experience.

Customer Service 62

Customer Service Customer Journeys Customer Satisfaction Social Media 62

InMoment XI

JANUARY 10, 2023

At this point, you need someone who can break down those silos, unify your tech stack, and unite your directors, VPs, and business units in the ultimate goal of creating a friction-free , productive, and delightful customer experience—from onboarding to renewal and advocacy. What Is a Customer Experience Manager (CX Manager) ?

Customer Experience 324

Customer Experience Management Customer Journeys Effort Score 324

Comm100

APRIL 30, 2020

Many, and hopefully most, of your live chat agents will be just as productive working from home as they are in the office. To find out more ways that live chat can help your WFH customer service team, watch our Live Chat Product Tour below: See Comm100 Live Chat in action. Take the tour. Product Tour.

Knowledge Base 131

Knowledge Base Omni-Channel Self Service Social Media 131

Education Services Group

FEBRUARY 26, 2023

And we both go on tour. As a CS leader, you might not be as familiar with that last quality, but I can promise you that going on tour is an extremely valuable exercise that more of us can – and should – take advantage of. The post The Customer Success Roadshow and You: Why CS Leaders Need to Go on Tour appeared first on ESG.

Customer Success 97

Customer Success Leadership Exercises Meeting 97

TechSee

MARCH 24, 2022

It’s an expression used when employees, especially leadership, actually use their own products or services the same way a customer would. Here at TechSee we regularly eat dog food for quality assurance, but also because it’s fun and we really like using our products. TechSee Live is our premier product. TechSee S cavenger H unt.

Self Service 109

Self Service Insurance Meeting Leadership 109

Lithium

MARCH 1, 2022

My remedy: Internal PR tour. My tour included the Sales, Success, Product Management, Business Development (Biz Dev) teams - anyone who would listen. Success - Shouting Community shows our customers they have a place to influence our product and connect with their peers. This process is always a work in progress.

How To 98

How To Sports Video B2B 98

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. This will help you innovate and tailor your product features to the actual needs of your users. Understanding how users interact with your product can provide actionable insights for future development.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

BirdEye

NOVEMBER 30, 2023

Travelers are increasingly seeking off-beat destinations with guided tours. Investing in video production, creation, and publishing can be expensive, but you can leverage many tools such as Canva, Adobe Suite, or Vimeo. Some video marketing ideas that travel businesses can leverage are: Video itinerary of popular tour packages.

Travel 110

Travel Marketing Social Media Hotels 110

Team Support

DECEMBER 8, 2023

Look for support software that can: Track changes in customer satisfaction and health Identify churn risk or upsell opportunities Perform deep analysis on ticket type and severity, resolution time, and product usage Customize the reporting dashboard to the specific needs of your business and your customers 7.

Software 105

Software Omni-Channel Social Media Analytics 105

Comm100

OCTOBER 17, 2023

Key Features : Live chat, bots for automated conversations, customer segmentation, email automation, product tours. Intercom Intercom is a conversational relationship platform, helping businesses connect with customers on their website, within their apps, and via email.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Totango

FEBRUARY 5, 2024

CS can help propel adoption by working alongside the Product team, drive additional value creation with the Sales organization, or grow advocacy with the Marketing department. “We What products and services are those customers using? Customer marketing can answer questions like: How are you tapping into your best advocates?

Multi-Channel 98

Multi-Channel Sales Customer Success Effort Score 98

Horizon CX

MARCH 10, 2023

Dave purchased Pelco in 1987 and set out to do something different for security manufacturers: deliver quality products on the date they were committed to shipping. Additionally, if the product wasn’t in stock, the assembly line schedules were modified to meet customer-specific orders that day. Pelco changed the customer experience.

NPS 130

NPS System Meeting ROI 130

COPC

NOVEMBER 15, 2023

Offer a Tour Showing new hires around the office in person or virtually helps make the new job “real” and is a genuinely welcoming gesture. Even new remote-work environments can benefit by adapting to show tours of offices and retail spaces or seeing their onboarding partners set up at home.

Call Center 95

Call Center Contact Center Employee Engagement Gamification 95

TechSee

MAY 5, 2020

These inefficiencies affect productivity with The Service Council estimating that the average first time fix rate (FTFR) for a field service organization is between 75 and 78%, as opposed to the bare minimum of 90% needed to achieve basic customer satisfaction. Field Service Lightning products are accessed via the AppExchange.

Tools 109

Tools Knowledge Base Analysis Training 109

GetFeedback

JUNE 17, 2014

Check out our Summer '14 Product Feature Tour. GetFeedback introduces team administration and collaboration for all of your customer survey projects.

Survey 150

Survey Customers 150

Kustomer

MAY 19, 2022

Today, we want to share a short guided tour of the Kustomer product with IRL examples of how top brands are using it to power extraordinary customer experiences. If you’d like to see a product tour, access our video demo here. A look at Kustomer makes it clear that the product is truly about people — not tickets.

CRM 98

CRM Communication Retail Video 98

Bill Quiseng

JUNE 14, 2023

QUI Takeaway: Customers pay for their experience, not your product or service. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service. Deliver a low-cost, no-cost “a little better than the average experience that customers expect” product or service.

Hotels 109

Hotels Loyalty Wait Times Touchpoint 109

Team Support

JULY 16, 2020

TeamSupport has a suite of products called Visual Support™ that enables just that through Video View™, Screen View™, or Image View™. Lighting, the leading distributor of entertainment lighting equipment used in the concert touring, theatrical and architectural industries, tells us. “It

B2B 85

B2B System Entertainment Video 85

Vonage

MAY 13, 2019

You know it’s Salesforce World Tour when a legion of exuberant mavens native to AI, omni-channel and the IoT pack the Jacob K. Wyndham Hudson, VP Product Management with NewVoiceMedia, summarizes the phenomena of customers demanding a superb experience as an “Experience Economy”, a term first coined in 1998 by B.

Omni-Channel 210

Omni-Channel Policies Communication Employee Engagement 210

BlueOcean

AUGUST 20, 2020

Perhaps they have a video tour of their offices ( check out ours here! ) – yes, to some extent it’s curated, perhaps with production lighting and fewer people milling around, but it’s a glance nonetheless at the physical workspace that, one day, your outsourced team will be operating within.

Video 156

Video Customer Care Leadership Culture 156

NetBase

MARCH 2, 2020

After kicking things off in San Francisco , the NetBase Quid World Tour hit its next stops in Charlotte, Dallas and Austin. We have more World Tour dates scheduled – check them out and register now ! Why a World Tour? Austin is quite the food town these days and the NetBase World Tour didn’t disappoint! Day Three: Austin.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Team Support

DECEMBER 16, 2020

got back together, even if it was temporarily for a reunion tour. Who knows, it may end up being more permanent than a Reunion Tour. Better yet if a new album came out of it! It will remind you that enjoy working with people. And it will encourage you to reach out more often to collaborate. 34 th Street.com, Mar. Retrieved Dec.

Connections 92

Connections Software Marketing Interaction 92

BlueOcean

AUGUST 21, 2019

Don’t underestimate the power that the physical work environment can have on measurable outcomes like engagement, retention, productivity, and even quality. Or is there a “them versus us” attitude between folks on the frontline of production and the management teams? 6. Productivity. 1. Work Environment.

Contact Center 159

Contact Center Culture Leadership Engagement 159

Gainsight

NOVEMBER 5, 2021

The trial experience is your springboard to sky-high product growth. Your trial experience can either launch prospective users toward faster product adoption, or it could give way, collapse, and cause new users to drop off. Still, it’s not enough to offer any old product trial and step away. Identify product qualified leads.

Analytics 52

Analytics Measurement Survey Feedback 52

SurveySparrow

OCTOBER 7, 2020

Your customer is usually clueless about how to use your product. The onboarding process helps them understand how your product works and how it can benefit their business specifically. Tour My App. Customers who use the product and achieve a goal are more likely to be happy with the product. In-product messaging.

Tools 59

Tools Analytics Touchpoint Survey 59

customer sure

MAY 30, 2023

We’ve had the privilege and pleasure of working with Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, for some time now. We’re confident that we can keep building on the success we’ve seen so far.”

Feedback 62

Feedback Case Study Call Center Software 62

Thematic

JUNE 14, 2023

This includes professionals in product management, design, data science, and related roles. Answers offers instant insights, so you can get up to speed faster Speed is the lifeblood of modern product management. Answers offers broader accessibility and clear interpretation of data.

Feedback 62

Feedback Analysis Consulting Data 62

Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. As an owner of products and technical communications, my team drives customer success through our products. If so, how? .

Meeting 98

Meeting Management Roadmap Customer Centricity 98

Lithium

OCTOBER 4, 2022

Take a tour of our Accelerated Community Management solution Take an interactive product tour of our Accelerated Community Management solution to see how our comprehensive moderation and management tools provide faster and more flexible customer support operations.

Roadmap 52

Roadmap Travel Hospitality Social Media 52