TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Magazine, Forbes, U.S. He’s been featured in top-tier publications such as The Wall Street Journal, Inc.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CSM Magazine

JANUARY 19, 2022

To help you stay informed and ready to tackle the year ahead, Reuters Events have teamed up with Hootsuite to bring you their latest webinar – And you’re invited! Is your customer care strategy prepared to meet the demands and overcome the challenges of 2022?

Customer Care 52

Customer Care Trends Hotels Customer Expectations 52

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Customer Experience Ecommerce Culture 52

CSM Magazine

MARCH 23, 2022

Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series. ‘ Meet Customers Where They Are: Building a Seamless Omnichannel Strategy’ features insights from senior leaders from GM Financial, Infobip & Leap2Digital.

Omni-Channel 52

Omni-Channel Strategy Financial Leadership 52

CSM Magazine

JULY 11, 2023

Sign up for this free webinar from Calabrio to learn about AI and how to use your data to drive a better customer experience. In this webinar, we will cover: What is AI and what is the latest with this technology? What does the future hold? Is AI taking over? How can I get started and apply it to my business?

Analytics 40

Analytics Customer Experience Survey Tools 40

CSM Magazine

FEBRUARY 8, 2021

Reuters Events are excited to announce their next free customer service & experience webinar: ‘Kickstarting Your Customer-Centric Culture.’. This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021.

Customer Centricity 52

Customer Centricity Culture Employee Experience Leadership 52

CSM Magazine

OCTOBER 28, 2021

Reuters Events are excited to announce the next free customer service & experience webinar: ‘Becoming a CX Visionary: How Leaders Build a Customer-Centric Culture’ featuring senior leaders from CVS Health, Comcast, Nissan NA & Bloomfire! Register now to join live or pre-order the recording!

Customer Centricity 52

Customer Centricity Culture Ecommerce Government 52

CSM Magazine

OCTOBER 20, 2020

Registration is now open for the next Reuters Events Customer Service webinar: ‘Reduce Cost By Connecting With Your Customers More Easily’. In this webinar we will discuss how new approaches to engaging your customers can improve response rates, reduce costs, and increase trust and satisfaction scores.

Connections 52

Connections Consulting Innovation Customers 52

CSM Magazine

AUGUST 3, 2021

Click here to register for this free webinar! You want to scale excellent conversations across your entire organization. When: August 9, 2:30 PM CT. Host: Marc Bernstein, CEO, Balto. Attendees: 106 contact center leaders and growing.

Contact Center 40

Contact Center Software Customer Service Customers 40

CSM Magazine

JULY 25, 2019

To find out how, join Incite Group’s webinar, “Supercharge Your Workforce” (July 30, 11 AM EST). Register for this free webinar and join us on July 30 at 11am EST (9:00am CDT, 7:00am PDT, 3:00pm BST. (If Register for this free webinar – Click Here! Frankie Saucier, Head of Digital Care Strategy, Home Depo.

NPS 40

NPS Metrics Strategy Groups 40

CSM Magazine

MAY 26, 2020

Reuters Events Free Webinar: Increasing Customer Engagement to Reduce Resolution Times. Join the next free Reuters Events webinar (JUNE 4TH, 12PM EST/ 9AM PST) to hear how real-world customer service leaders are using innovative and efficient strategies to boost customer engagement and reduce resolution times.

Customer Engagement 52

Customer Engagement Engagement First Call Resolution Innovation 52

CSM Magazine

JULY 4, 2019

Join this exclusive 45-minute webinar (or receive the recordings) here. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience. Join this exclusive 45-minute webinar (or receive the recordings) here.

Self Service 45

Self Service Customer Service Gamification Social Media 45

CSM Magazine

JANUARY 22, 2020

Join customer service leaders from Marriott, Home Depot, Leumi Bank and Bold 360 (Jan 30, 12pm ET/ 9am PT) for our latest webinar: Unleash the full potential of your support agents. In fact, 62% of customers believe an agent’s knowledge and/or resourcefulness is key to a positive service experience.

Chatbots 52

Chatbots Knowledge Base Banking Training 52

CSM Magazine

NOVEMBER 17, 2020

Reuters Events are excited to announce their next free customer service webinar: ‘Meeting Consumer Demands for Frictionless Mobile Support Experiences’. In the age of digitalization, loyalty is fleeting – Consumer demands are constantly evolving, and 2020 has seen a reinvigorated demand for digital and mobile experiences.

Meeting 52

Meeting Consumers Mobile Customer Service User Experience 52

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series!

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Chief Customer Officer 52

CSM Magazine

JULY 9, 2020

We are just two weeks away from our next free customer service webinar: The Customer Service Leader of the Future: Identify the Strategies You Need to Stay Ahead of the Game. There is still time to secure your place today!

Customer Service 52

Customer Service Omni-Channel Innovation Strategy 52

CSM Magazine

AUGUST 26, 2021

Join 1000+ marketing leaders in the free Reuters Event webinar ‘Fuelling Growth in 2022: Technology, Collaboration, Marketing Strategy’ (Aug 26, 9-10AM PT, 12-1PM ET, 5-6PM BST ) to explore how marketing leaders are addressing post-pandemic challenges like rapid digitization, using technology to drive growth, and the evolving marketing role.

Technology 40

Technology Strategy Trends Marketing 40

CSM Magazine

NOVEMBER 27, 2019

Register for this free webinar and join us on Thursday, Dec 12, 2019 11:00 AM – 12:00 PM CST (5:00 PM – 6:00 PM GMT). (If Register for this free webinar – Click Here! If you can’t join live, register now and you’ll be sent you the recordings later). Moderator: Nicholas Zeisler, Principal, Zeisler Consulting.

Self Service 52

Self Service Customer Service Trends Knowledge Base 52

CSM Magazine

APRIL 16, 2020

In this webinar, we look at what it takes to manage a customer service team, brand, and business through these uncertain times and the unexpected tweaks you should be making. The impact of COVID-19 has been felt across the customer service industry and led to unprecedented operational shifts. Can’t join live?

Customer Service 52

Customer Service Ecommerce Culture Customer Care 52

CSM Magazine

MAY 2, 2020

Get a head start on the future of CX in the latest Reuters Events webinar, featuring best practices and strategic advice from Master Card and Sure Petcare (15:00pm 7th May GMT). Pre-register for the free webinar today to ensure you do not miss it! Or do we need to focus solely on efficiency and delivering results quickly?

Customer Service 52

Customer Service Management Customer Centricity How To 52

CSM Magazine

MARCH 31, 2020

We at Incite Group by Reuters Events have brought together visionaries from BT, Butternut Box and Customer Service Culture for a free webinar (10am GMT April 8th). As a CS leader, you need to keep your finger on the pulse both in terms of best practice and the innovations driving change.

Customer Focused 52

Customer Focused Exceptional Customer Service How To Culture 52

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Register now to join live or pre-order the recording!

CRM 52

CRM Customer Retention Engagement Strategy 52

CSM Magazine

MARCH 28, 2019

You can view the webinar recordings here. We hope you enjoy the webinar recordings and can attend the Customer Service Summit! But more importantly, you can catch these speakers and more at the Customer Service Summit West (June 3-4, San Diego). Register here: [link].

Customer Service 40

Customer Service Banking Innovation Groups 40

CSM Magazine

SEPTEMBER 4, 2020

Reuters Events are excited to announce the next free customer service webinar: Building the Ultimate Workforce – Train, Motivate & Empower Agents to Strengthen Customer Loyalty & Boost Revenue.

Customer Service 52

Customer Service Touchpoint CRM Loyalty 52

CSM Magazine

JULY 2, 2020

Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar (10:00am 8th July BST). Is greater emphasis on automation the key to meeting customers’ expectations? Sign up now to listen in live or receive the recordings here.

Chatbots 52

Chatbots Omni-Channel Customer Care Interaction 52

CSM Magazine

OCTOBER 22, 2020

Registration is now open for the next Reuters Events Customer Service webinar: ‘Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty & Drives Revenue.’ ’ Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash. Register for FREE to join live or receive the recordings!

Loyalty 40

Loyalty Feedback Strategy Customers 40

Helen Dewdney

AUGUST 22, 2022

A personal finance journalist, she has a weekly ‘Miss Moneysaver’ column in the Daily Mail and a monthly column in Platinum magazine. She also writes on investing, property, cryptocurrency and lifestyle for various publications including The Mail on Sunday, The Sun, The Mirror and Closer magazine. Brand partnerships.

Banking 45

Banking Consumers Financial Trends 45

CSM Magazine

JUNE 13, 2018

Register for this free webinar and join us on 14th June at 3pm BST/4pm CEST. (7:00am Register for this free webinar – Click Here! 7:00am PDT, 9:00am CDT, 10:00am EDT). (If If you can’t join live, register now and you’ll be sent you the recordings later). .

Customer Service 40

Customer Service Chatbots Customer Centricity Groups 40

Team Support

FEBRUARY 11, 2021

That’s what Micah Solomon, best-selling author, customer service industry consultant, and Forbes contributor, asked as he opened a recent webinar based on his new book , Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience. Watch the webinar on demand.

B2B 85

B2B Leadership Culture Customers 85

CSM Magazine

AUGUST 29, 2019

Join Incite’s must-attend webinar, “Barriers to Delivering the Ultimate Customer Experience” (Sept 4, 10AM EST) and make sure it’s the former. However, there are two key strategy changes leaders are simply not delivering on. As a leader, you must ask yourself: Are my strategies helping or hindering my team’s success? Don’t chance it!

Strategy 40

Strategy Customer Centricity Innovation Customer Expectations 40

Gainsight

APRIL 21, 2022

According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars.

Resources 52

Resources Handbook eBook Government 52

BirdEye

NOVEMBER 21, 2023

Interactive design workshops Host interactive design workshops or webinars, showcasing your expertise and engaging potential clients in the design process. Innovative print advertisements Design eye-catching and innovative print advertisements for local magazines or community publications to reach a broader audience.

Marketing 111

Marketing Social Media Advertising Tips 111

Inbenta

JUNE 19, 2020

Source: Chatbot Magazine). To learn more about how to build a transactional chatbot, watch our webinar and our CEO Jordi Torras do a live demo of how our technology works. What is a transactional chatbot? Transactional bots allow customers to make a transaction within the context of a conversation.”.

Chatbots 96

Chatbots How To Insurance Banking 96

ClientSuccess

NOVEMBER 15, 2022

We love the advice that Entrepreneur magazine gives on customer feedback. Check out these related resources: Webinar: Churn Probability Score – How to Recognize Risks and Predict Customer Success. By prioritizing your customer relationships and following through on your commitments, you can build trust and bolster retention.

Customer Success 74

Customer Success Culture eBook Social Media 74

Avaya

SEPTEMBER 19, 2018

It seems one cannot pick up a newspaper or magazine in 2018 without seeing a headline related to artificial intelligence (AI). Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.

Customer Care 94

Customer Care Contact Center Government Healthcare 94

ChurnZero

AUGUST 26, 2022

In our webinar, “ From overwhelmed to over quota: How to be a more effective CSM ,” Ryan Johansen , who trains CS professionals on becoming top performers without burning out, shares his framework on how to get the right things done to get results as a CSM. Interested in more stress management resources?

How To 98

How To Roadmap Communication Tools 98

Experience Investigators by 360Connext

APRIL 9, 2015

Consider these examples: The company is a leading content, commerce and technology company that provides customers easy and convenient access to books, magazines, newspapers and other content across its multi-channel distribution platform.- To give your customer experience strategy a backbone, join me for this month’s free webinar!

Customer Focused 110

Customer Focused Multi-Channel Customer Centricity Social Media 110